New Reviewer

Lean Spa billed me 3 times after I cancelled in writing

Lean Spa is a "get rich quick" scheme - even though I cancelled in writing, and they acknowledged my cancellation in writing, they sent me a DOUBLE order in May, and now I just received a June order. They have some kind of phony "tracking link" so you can track the progress of your cancellation - which is basically them doing nothing. I believe that charges should and will be filed against them, I have not yet heard of one consumer who was successfully able to cancel without them charging for additional orders. I followed the "fine print" perfectly, and even have a written record, but they totally ignore me.
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ID
#243635 Review #243635 is a subjective opinion of poster.
Location
Ellicott City, Maryland
New Reviewer

Bad customer service

I answered an add for a "free 14 day trial" of Lean-Spa. The 14 day count started on the day that the product was shipped. I ordered the product on January 19 and received it on January 31, 13 days into the return countdown!! When I attempted to call the company I was put on hold due to an over abundance of calls. I have emailed customer service requesting a return number and they have opened a "customer service thread" so far the only thing on that thread is my concerns and comments, nothing from the company. I was charged the $79.95 for the product and enrolled in their monthly program automatically and without contacting their customer service I will be billed the $79.95 every month. This company has found a way to rip off people and not respond to them when they want to stop the service. Don't answer any Lean-Spa adds even though it sounds good.
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2 comments
#264056

I too, ordered the "free trial," not realizing that I would now be sent more two weeks later and billed each month for additional bottles. I tried to call customer service for an RMA number, but THREE TIMES was on hold for 15 - 20 minutes, only to be told things like, "our system is not working properly," or "I cannot find your order," and "our supervisors are in a closed door meeting." Classic run-around by people who I barely understood in the first place. DO NOT ORDER FROM THIS PLACE!!!!

#258475

WELL I WAS ABLE TO CANCEL MY PLAN BUT CANT GET ANYONE TO ANSWER THE PHONE TO GET MY 79.99 CREDITED BACK TO MY ACCOUNT. I HAVE BEEN ON HOLD OVER AN HOUR.

PISSED DO NOT ORDER****STAY AWAY***NEVER EVEN GOT TO TRY THE STUFF CAUSE THE 14 DAY FREE TRIAL STARTS FROM WHEN THEY SHIP, WELL HELLO I LIVE IN HAWAII TAKES A WHILE TO GET HERE.

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ID
#219976 Review #219976 is a subjective opinion of poster.
Location
Dallas, Texas

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LeanSpa Acai is a crucial part of a proper weight loss system in which you burn off fat, but preserve lean muscle. The all-natural key ingredients include...

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