LeafSnap Reviews
LeafSnap Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LeafSnap has a 3.7 star rating from 3 customer reviews; consumers are mostly neutral. Rating distribution shows 67% positive and 33% unfavorable. Reviewers value billing practices and privacy and data security. Price level reported as medium.
Key Takeaways for Future Customers
- Read LeafSnap reviews and try the trial carefully before committing to an annual membership.
- Monitor accounts for unexpected subscription charges and save receipts.
- Consider privacy and data security preferences given reviewer concerns.
Negative Feedback / Risk Areas
- Recurring complaint about unwanted subscriptions and difficulty cancelling, affecting refunds and billing.
- Reports of duplicate charges and delayed or unresolved refund requests.
- Several reviewers cite slow or unresponsive customer service when resolving charges.
Positive Feedback
Some users say Leafsnap is very accurate and at least one reviewer expresses satisfaction with the app experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LeafSnap has a 3.7 star rating from 3 customer reviews; consumers are mostly neutral. Rating distribution shows 67% positive and 33% unfavorable. Reviewers value billing practices and privacy and data security. Price level reported as medium.
Key Takeaways for Future Customers
- Read LeafSnap reviews and try the trial carefully before committing to an annual membership.
- Monitor accounts for unexpected subscription charges and save receipts.
- Consider privacy and data security preferences given reviewer concerns.
Negative Feedback / Risk Areas
- Recurring complaint about unwanted subscriptions and difficulty cancelling, affecting refunds and billing.
- Reports of duplicate charges and delayed or unresolved refund requests.
- Several reviewers cite slow or unresponsive customer service when resolving charges.
Positive Feedback
Some users say Leafsnap is very accurate and at least one reviewer expresses satisfaction with the app experience.
Ellesmere Port, Cheshire
Not happy with customer service
I have cancelled after the initial introductory offer few months ago. This month they taken subscription fee out of my account.
I sent a. Email requested for cancellation after the introductory offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I simply went online to Leaf Snap to show a friend what the Leaf Snap App was about and a few days later I discover an annual subscription of $37.99 has been charged to my daughter-in-law in my name.
- - Reversal of $37.99 charged to daughter-in-law's Apple account requested.
- - No intention to sign up; only used Leaf Snap site to demo.
Company fixed the issue and I have been provided with full refund. Leaf Snap replied with a genuine apology and explained that they were not actually responsible for the charges.
The company representative explained that Apple was responsible for the withdrawal of the fee amounts that had been withdrawn from my daughter-in-law's bank account. After receiving that email I started to communicate with Apple directly and while it has taken two weeks I have had success with a full refund for the charges with two apps - Leaf Snap and Leaf Identifier.
It is difficult to give advice, because I believed that I should have been dealing with the online App companies, however, it is Apple that is responsible for the withdrawals. And I had had no communication with Apple in relation to the purchase of Apps.
I had no intention of signing up for a subscription, and I certainly didn't indicate such a desire. I simply went onto the Leaf Snap app site to demonstrate the use of the app.
Preferred solution: Full refund
User's recommendation: Do not visit the site and demonstrate the trial of the App!!!!!!!! We were not even successful in getting a result from the trial. Therefore, with this in mind, I DEFINITELY would not sign up for an annual subscription!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid you two times for the same yearly version
- - Signed up twice for Leafsnap yearly ad-free on the same phone and charged twice, two days apart.
- - Please refund one duplicate charge; I like Leafsnap.
I accidentally signed up twice for the yearly version of Leafsnap, without ads, on the same phone. 816-853-**** - When I tried to use it after the first sign up, the free version was the only one installed, so I clicked the link to buy it again, thinking I had made a mistake.
It came out of my bank account twice, two days apart.
I am not a "Pissed Consumer." Would you please just refund one of my charges. I like Leafsnap very much.
- Easy and accurate
Preferred solution: Full refund
User's recommendation: Leafsnap is very accurate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't stop an unwanted unsubcrrrption
Company fixed the issue and I have been provided with apology. The Gerk Squad knew how to unsubcribe .
I lost 3 months of small fees.
More important I lost hours trying to gigure it out on Leaf Snap site. They really aren't helpful:(
Somehow they subscribed me w/o my knowledge. IT'S IMPOSSIBLE TO UNSUBSCRIBE ON THEIR WEBSITE.
Paypal KEEPS PAYING THEM NO MATTER HOW MANY TINES I'VE CALLED.
User's recommendation: Find another app
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