Le Pain Quotidien

Official complaint against Manager at store#222, 2728 Townsgate Rd Thousand Oaks CA 91361. Ordered my usual toasted croissant with ham and gruyere. The person who prepared it thought that meant a croissant with ham and some sort of spread. How? It's their menu item, no alterations requested.

As this was purchased through GrubHub for delivery, I went through the proper channels to inform them an item was incorrectly prepared. However, since this is not the first time this establishment has prepared items incorrectly, I called to speak to a Manager. The so-called manager, Christopher, (if that really is his name) got on the line. I first confirmed that he was the Manager, to which he confirmed he was. I informed him what the issue was and he went to look for the order. Came back on the line he couldn't find it and I repeated the order name and details. He found it and I asked how can your menu item be prepared differently than how it is supposed to be made. He said it was made wrong and that he will speak to the preparer and unfortunately since this was ordered from GrubHub he couldn't do anything.

I said the person preparing it is incompetent and then he said, 'I'm trying to help and I would like you to not use the degrading term, 'incompetent'' and he hung up on me! Really, your staff incorrectly prepared my dish, thus, incompetent. Definition of incompetent is: not having or showing the necessary skills to do something successfully. They did not prepare my order successfully and thus incompetent. So, he thought it was a good idea to hang up on me?

That doesn't help, so Mr. So-called, Manager, you sir, are an incompetent Manager.