Le Creuset USA
Le Creuset USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Le Creuset USA has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Le Creuset USA to a friend or colleague.
- Rating Distribution
Pros: Good product, Cookware great, Excellent product.
Cons: Bad customer service, Comes damaged each time, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Le Creuset USA has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Le Creuset USA to a friend or colleague.
- Rating Distribution
Pros: Good product, Cookware great, Excellent product.
Cons: Bad customer service, Comes damaged each time, Customer service.Recent recommendations regarding this business are as follows: "Purchase Le Creuset products from an authorized reseller (Crate and Barrel.) or second hand, but never from their site.", "buy in person as ship damaged goods, their products are great some employees not", "don't do business with this company", "Run customer service dept better", "Still waiting to hear back".
Most users ask Le Creuset USA for the refund as a solution to their issues.
Consumers are not pleased with Location and Layout of Store. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Le Creuset USA Reviews
"Poor Customer Service"
I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online; it just didn't look as good in person....
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Verified Reviewer
Poor Customer Service
I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online; it just didn't look as good in person. When I reached out to customer service for assistance, I was met with disappointment. They were less than helpful and informed me that if I wanted to exchange it, I'd have to mail it back at my own expense, which would cost between $70 and $100.
Looking for a better option, I was told I could return it to the nearest outlet store for a refund. I did that, and the store gave me a receipt for $0, assuring me the refund was pending. Fast forward 20 days, and the refund is still pending, with the store manager blaming a Microsoft issue. They told me to contact customer service, which turned out to be an even bigger headache. The representative kept interrupting me, and eventually said they'd have to get back to me because they were closing at 3 PM MST!
At this point, I have zero confidence in their ability to resolve this issue. The store manager even suggested I dispute the charge with my bank, which I'm now doing.
While my wife loves Le Creuset products (we have several), I'd recommend buying through Crate and Barrel or finding them secondhand. Dealing with their customer service has been a nightmare. Buyer beware.
- Product photography
- Return exchange policy
- Poor it assuming this is the reason for the slow refund
Preferred solution: Apology
User's recommendation: Purchase Le Creuset products from an authorized reseller (Crate and Barrel...) or second hand, but never from their site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor service
I have filed at least 3 times with photos attached and keep getting emails back asking me for photos. I am done.
I will file with BBB and in small claims court for damages and receiving damaged goods. You can figure out how to charge as much as I paid for my first car but not how to provide customer service with any degree of competency. I ordered in last Oct/Nov a cast iron roasting pan with lid never got my promised free pumpkin coquettes and the box was not damaged but the item was damaged so poor quality control at multiple levels.
I made 3 or more orders 2 were missing my free items. And an obviously damaged product was sent to me.
- Cookware great
- Bad customer service
Preferred solution: Full refund
User's recommendation: buy in person as ship damaged goods, their products are great some employees not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Damaged package received 12/12/2023
I received 2 boxes on 12/12/2023 and one item was broken. It was Heritage 2-Piece Square Baking Dish Set for $54.99.
The large dish was shattered. The small dish was fine. Everything else I ordered was fine. I have been trying to get this resolved because it was a gift.
My Invoice ID 0329****. I receivied no papers with my order. I do not know how to return the broken item. I have tried 3 times to send photos of the broken item.
They state they have not received them. I sent photos to Support@***.zendesk.com Santavia Smart. I ordered several items and spent $355.04 I would appreciate your help in getting the shattered dish replaced. My name is Dana Wonn and my cell # 859-338-****.
Email is dswonn@***.com Please help me get this resolved.
I would still like to give the gift to the person I bought it for. Thank you Dana Wonn.
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Verified Reviewer
Tic tic free cookware
Paid for shipping of free cookware and never received it. It is being advertised through many food network stars.
Preferred solution: My money back and adds prevented from showing
Suffolk, Virginia
Where are my free Tisha Yearwood pots & pans?
I have not received my free pots & pans. All I had to do was to pay the shipping cost. I have not received them yet.
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Verified Reviewer |
Lam Luk Ka, Pathum Thani Province
Like to return product under warreny
We have one pot#30Green colorBrought about 20 years agoNow coating coming out Cover under warranty?Also sending you pic
- Excellent product
Preferred solution: Replacement
New Milford, New Jersey
Need to return a pan
As I bought a gift for my son, it was the wrong size pan. I need to return it to purchase a larger pan
Foca, Izmir
Crust in my pot
I bought your product in Turkey but now I couldnt find Le Cruset shops in Turkey. I have a problem with my pot. How can you help me.
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Verified Reviewer |
Huntington Station, New York
Problem with 7qt Dutch oven
The cover is getting very discolored I am wondering what happen its only hand washed with soap! Its upsetting I love the pot I take great care of it why its losing its color .
This happen a year later very upsetting dont mind paying for something but expect it to wash well ! Please tell me what happen I like my pots to look well what should I do to make it look good again never was put in dishwasher only use dish soap
- Good product
Preferred solution: Let the company propose a solution
Baton Rouge, Louisiana
Bought some items bro be shipped to the business, however I didn't receive the items yet?
Did not receive the items paid for almost a year already? Called numerous times to the store I purchased the items, no sucess
Brookfield, Wisconsin
Question answered
I purchased a Dutch # 26 0500* ** *7 024hg it is a light blue with no change in color from bottom up. Is this normal?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return of product twice
11/30 -0022****
damaged -called the woman never placed the information for the return.
had to call a second time
1/8 cas -181275
returned the chipped teapot
received yet another Feb 4
had to call again to be told to take a picture and go through the same thing again. cas 187237gzs4c7
never once did I hear anything in regards to offering me anything for all of my time.
my time is $ also. very unhappy with your product and service will never do business with your company again
- Comes damaged each time
Preferred solution: Full refund
User's recommendation: don't do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product issue
I purchased a skillet pan item number LS2532-****SS four years ago. The pan was wonderful but in the past year has been burning everything I cook.
I have not changed anything I've done with the pan from cleaning to heating. It has been destroying every meal I attempt to cook in it.
The food is stuck to the surface and impossible to clean. This pan was not cheap and I have attempted to contact your company multiple times with no response.
Preferred solution: Let the company propose a solution
User's recommendation: Still waiting to hear back
Damaged tea kettle
I have tried calling and sent various emails, your customer service does not respond, very unhappy
Preferred solution: Deliver product or service ordered
User's recommendation: Run customer service dept better
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Verified Reviewer
Never received order
its been two months, they never answer their phone. you can't leave a message and they don't contact you about the product.
they take your money knowing they don't have the product and blame it on covit19.
Please do not order from this company. Im out of nearly $400.00 and I have proof of purchase receipt with order number.
Two months ago, Le Creuset took my money nearly $400 never sent my order and will not answer their phone at customer service
- Good product
- Take your money and never deliver the product
Preferred solution: Full refund
Same exact thing happened to me. No idea what to do.
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You can forget the BBB. The BBB is NOT part of ANY government or law enforcement entity.
The BBB has absolutely ZERO POWER to force any business to do anything and has ZERO POWER to enforce any laws.
The ONLY purpose of the BBB and all their phony balony is to SELL their FAKE RATINGS. They will take the information you gave them and use it as a sales lead to SELL another FAKE "A+" rating.
Yes,you’re right! BBB is absolutely useless and a joke. An organization that is designed to make an individual feel good as if something is actually going to be done.