Anonymous

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Verified Buyer
| map-marker Casa Grande, Arizona

Attention Aaron Leon, CEO, Unable to contact customer service-piss poor way of conducting business

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LD Products - Attention Aaron Leon, CEO, Unable to contact customer service-piss poor way of...
On 11-29-2022 placed an order for a set of 4 cartridges; lucas the clerk failed to check what he ordered. This was later checked after customer recieved a summary of the order. Per phcon w/lucas he assured customer he had corrected his mistake. Consequently customer only received partial order. Still missing he yellow cartridge. Informed lucas needed ink to finised job customer was working on. Unfortunately the job is still open due to not having all the carrtridges to close my job order. Have been attempting to contact customer service for the pass 2 days to no avail. Just keep getting prompts to hold and finally just disconnects. Need a response from Aaron Leon immediately.
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User's recommendation: Beware order takers are in competent, this company has poor, irresponsible customer service when it come to serving it's customers.

2 comments
Guest

I am experiencing the same problems with LD Products, partial shipment then nothing. I had to purchase toner elsewhere and hope I can get a refund. This is a sign of very poor management at the highest level and an indicator that LD products will not be in business for long without serious changes,

Guest

I am having similar issues. They sent me 7of 9 cartridges from a bundle.

When I contacted them, they sent me one of the missing ones about a month later. Now four months since my order was placed, they still have not sent the missing 9th cartridge, despite uncountable emails. They keep stating it's on backorder but their website shows it is in stock.

Now, they are not answering their phones. I think the emails are coming from AI robots.

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William S Ius

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Verified Reviewer
| map-marker Sarnia, Ontario

Order taking is a shameful exhibition of incompetence

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5 phone calls and they still cant get shipping address straight Didgusting service will never order again
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Dont even call these people

Tesa Gxz
map-marker Sayreville, New Jersey

LD Toner defective 100% satisfaction disatisfied

Purchased toner cartridge from LD Products for HP LaserJet Pro printer . Product was defective as I had purchased three toners at the same time. Called company and they would not acknowledge the defective part and would not replace it. DO NOT PURCHASE PRODUCTS AT LD PRODUCTS. LD product has on the box 100% satisfaction Guaranteed, but obviously they are not backing up their claim. No one at the company would accept responsibility so now I am stuck with a paperweight. I am again stating consumers should not purchased products from LD Products as they do not back up their so called 100% satisfaction guarantee.
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