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Why do you delay refunds?????(

One star because I can't leave no star!! Bought a Rab jacket from this company which turned out to be unsuitable, so returned following all instructions given on their website. Sent tracked and signed for which they received. I then contacted them to enquire when my money would be refunded only to be told it " takes 14 days over our Xmas period" What??? It isn't the Christmas period it is January 5th! 14 days is a ridiculous amount of time to expect someone to wait for a refund. This company are quick to take your money and claim to make returns simple but don't actually stand by those claims. AVOID these people and buy from a more professional company .......there are many more out there. Still waiting for my refund. Date of experience: 05 January 2023
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