filters
state:
Show
city:
Show
category:
Show
product:
Show
Stick with sites that will allow you cancel or reschedule without penalty. Purchased through Smart Fares and didn't know who or what LBF Travel was until I tried to cancel the reservations. I have worked with many LEGITIMATE sites that allow you to cancel and receive a...
Read more
We booked 3 tickets on line with smartfares (the parent company is called LBF), there is an address in San Diego but nobody from that office answer. When we got the confirmations from this travel agency the names were spelled out correctly. However when I called Royal...
Read more
Anonymous

Sandy Thank you for your online input! I recently experienced a horrid deal with them!! I am currently in the process of filing small claims, after a failed BBB filing... NOT happy.

1.0
I liked
  • Very frustrating experience
  • Worse experience ever
  • Very irritating and impossible to deal with
I didn't like
  • No actual service received from customer service
  • Arrogance
  • Difficulty contacting customer service
#1012030
Reply to reviews
To Whom It May Concern: For approximately one and half months I have been trying to contact someone regarding an incorrect charge on my credit card. Upon looking into my case you should be able to see the error for approximately $422.00 added to my credit card for a...
Read more
#988378
Reply to reviews

Lbf Travel Room Booking Review

#1018772
1.2
Do not book with this company I traveled when I got to my destination there was no room ready for me and my kids had to sit in a parking lot for over 2hrs they sent me to a roach hotel I could not stay in with my children..I can't get intouch with corporate just get the run around bad bad business
Comment
Show

Lbf Travel Customer Care Review

#898163
1.0
Total rip off!!!!! Billed me 599.80 for three tickets that they were supposed to pay for. They submitted my credit card number to the airlines allowing them to double bill me and now LBF will not fix it. Everytime I call they transfer the call then hang up the line. Very dishonest company. I have sent numerous emails since May 2016 and no response
Comment
Show

Lbf Travel Customer Care Review

#862461
Es una ajencia de rateros me bendieron unos boletos para mis hijos y todo lo icieron mal cuando yo yame ala aerolínea mis hijos no podían viajar yo tuve k arreglar el problema directo *** la aerolínea y ellos se quedaron *** más 600 dólares los cuales dijieron k los reembolsarían y nunca lo isieron cuando trataba de ablar *** ellos siempre colgaban el teléfono lbf es una basura ratas
Comment
Show

Lbf Travel Flight Booking Review

#859422
i was scammed by lbf travel of $1000 for travel i did not order and take they charged my cc and issuing no refund bad business to entangle with big dishonest company
Comment
Show
I had purchased International ticket with LBF, from Seattle to Moscow. I wasnt informed about travel protection! Three days before iriginally planned flight, I ijured & fracture of my arm & wrist. Just after ER & cast I was rushing to call LBF, more than 48 hrs before...
Read more
Clicked onto this link while shopping for travel. Ended up speaking with American-English-speaking rep. who seemed helpful. Flight was booked and paid. I also paid for reserved seats, which was never paid to airlines - I took "random" seat assignments at check-in so as...
Read more
I liked
  • Nothing in retrospect
I didn't like
  • Paying for reserved seats when i actually had no seats reserved
  • Erroneous credit card charges
  • No communication about flight time change
#875769
Reply to reviews
Lbf Travel - LDF Travel Bad Customer Service!!!
one of their agent keeps on calling and sending emails with a booking i did not make, when i answer his call, i told him that the email he sent to me with regards to our flight is not same as what i book with them before,then after checking he told me that the booking...
Read more
I had booked my return flights a month in advance. I arrived at my destination but the day of my return I was advised by my husband that my flight didn't exist and so checked with Qantas. They advised that the flight was rescheduled ages ago and that I should have...
Read more
We got to the Guayaquil airport at 1 pm for a 4pm flight (the second leg of our return flight to Ft. Lauderdale). No 4pm flight as our ticket was booked for. Went to the Tame desk and they said they can't do ANYTHING, you have to call Lbf. We never heard of Lbf before...
Read more
We were enroute to our mother's 80th Birthday and booked three tickets through this service. We arrived at the airport and one of the reservations were cancelled. They first said "changed mind" was in the records. Then a supervisor tried to tell me that the Airline...
Read more

Purchased six return tickets in March 2015 to Puerto Rico. On day of return on January 2, 2016, our names had been removed from the American Airlines flight. We had to purchase six one way first class tickets to get home! None of the seats were first class! When we...
Read more
Anonymous

Sandy Thanks for your notes! I don't know about (the ability) putting them out of business... not my call; however, I am filing a small claims complaint!! Also had a failed attempt ...