Manufacturer: Lazydays Rv Center Category: Repair Clear all filters (12 of 12 reviews match)
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My motor-home was purchased from lazydays in Loveland co.and had several things wrong. I was told that upon my return to Florida they would take care of them under the 30 day warranty policy. Well Hello when i returned they gave me the run around until a great man in Loveland, co. got in the picture. then I was given a date to take it in and drop it off. well two weeks later nothing had been done. After several calls some of the work was done...
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Anonymous

Anonymous As of this date 1/13/17 lazy day's in Tampa with the help of Shawn Glasgow the service representative my motorhome windshield is being replaced and should be back on the road ...

klupa

klupa We are truly sorry that we let you down. It is my understanding that your windshield should arrive in our Seffner location on Monday and you have spoken to Shawn to resolve y...

4.0
I didn't like
  • Lies
  • Lack of respect for customers time
  • Cusomer service
#986254
Without a doubt, Lazydays in Seffner, FL, has the worst customer service department in the world.We took our coach in for what was supposed to be a 5 day maintenance. Turned out to be a 5 week stay. Brought it in for one thing, something else broke, and then, something else broke again. They had to repair scratches in the paint that they put there, they had to repair 2 slides......they managed to break woodwork in the coach. The only way to...
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Anonymous

Anonymous Ours is being held hostage for the second time for a few minor repairs! I couldn't agree more!

1.4
#974975
We bought a RV 2 years ago from Lazy Days. The price was fair. The whole experience was lukewarm. The sales person did not want to bother with our questions on the operation of RV once the deal was done. Next bad experience was service for replacement of toilet and other service tweeks. Took several months to complete. " Forgot to order parts."I must be a glutton for punishment. I had to contact them to inquire about a front wheel alignment on...
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klupa

klupa Kevin, Our sincere apologies in failing you. If you will contact me directly, I will do my best to get you a service appointment scheduled. It will also give me an opportun...

1.3
I liked
  • Selection
I didn't like
  • Cusomer service
#973681
We called three months in advance for a service appointment, giving the scheduler a list of what we wanted done and explaining we could leave our coach with them for a week and a day. The day we dropped off the coach, we went over the list with our assigned service tech reminding him when we would be picking up the coach. That was a Friday. The next Thursday we called to see how things were going AND THEY HADN'T EVEN STARTED WORKING ON OUR...
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1.4
I liked
  • Kevin
I didn't like
  • Service
#954363
I had a refrigerator problem I had been trying to have repaired under warranty.I had been dealing with Lazydays in Aurora Colo. with no success until Angela Stahl got involved. She recommended another Lazydays dealership in Longmont Colo. After some lengthy testing and attempts at repair I was getting a little pissed again. After another conversation with Angela and a new service manager my problem was fixed. They said they did nothing to repair...
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LAZY DAYS SAGA Day 19 of our trials and tribulations with Lazy Days of Seffner, Florida and STILL NO MOTOR HOME!!!!!!!!!!! I called and spoke with Judy and Angela (in Customer Service) yesterday regarding our coach. I was asked by them what would it take to make us happy. My response was GIVE US OUR COACH that we have paid for. I also told them that, since the coach that they loaned us to take our mini vacation rented for $375.00 per night,...
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Anonymous

Anonymous Same problems Lazydays promising everything and delivering nothing as of 11/14/16. We are going to small claims court!

1.3
I didn't like
  • How we are treated after the sale
  • Lack of respect for customers time
  • Lies and excuses
#915088
I am writing to you to inform you of a failure by the maintenance department at Lazydays RV Center that I hope can save you from the same fate. This past holiday weekend the wife and I loaded up and headed off to see my mother in our new (used) motor home. An RV enthusiasts friend talked me into buying a tire monitoring system in an effort to monitor the tires especially the inner duels, I am glad he did. About 400 miles into our trip the...
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It took them 3 weeks to fix the walls and heater . They said it was due to forrest river not sending the panels. They had to fix the 1 panel in master bedroom and 1 in 2nd bedroom and 1 in bathroom. in the bath room they tried to cover the scratches with trim. And this is not what was decided when we said we would take the trailer.theyolk said they would fix all the scratches on all panels with new panels. So when we went to pick it up we did...
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klupa

klupa We are sorry to hear you have had a less than excellent experience with our service department. I'd like to understand better what we could do differently as we are always tr...

2.0
I didn't like
  • No customer service and no one calls you back
#856658
Dropped Rv off 4-19-16, spent over 1 hr with adviser, left written detail on questions needing answered after Tech checked RV out. On 5-5-16 I called after not hearing from them, had to L/M for adviser. On 5-9-16 L/M with SERVICE MGR shortly explaining NO communications. On 5-11-16 Tech Adviser called said something happened to the email the TECH had sent him and he "FORGOT ABOUT IT"! Said he would get with the TECH and call me back..... .. On...
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Anonymous

dr. austen incompetent service
weak business judgment @ service manager team
excuses for broken promises
take your cell phone and record all conversations

Anonymous

Anonymous That's what I did and once the attorney general contacted them Judy bolted begged me to drop the case. If more people turned them in they would start acting like a business

2.0
I didn't like
  • Total lack of communication on service
I purchased a 2015 powerlite 5th wheel toy hauler in August of 2015. The coach had so many issues after our first trip out that the dealer (lazy days rv in Lovland, Co.) Told m3 to make a "punch list" and bring it back to them in November. I made an appointment and dropped it off on Nivember 7th 2015. Today is April 24th 2016 and they still have it, it is still not fixed and they have no idea when it will be done. I have spoken with the service...
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1.0
I didn't like
  • Customer service
  • Service and customer care after
#835685