Lazer Mazers of Shasta CA - Buyer Beware!

We bought the first mobile Laser Maze that Lazer Mazers ever created. That was one of the biggest mistakes we've ever made. We are no fly-by-night company - Ohio Mobile gaming of NE Ohio services over 2000 customers annually with mobile entertainment rentals We know customer service. We know quality. And we know that Terry Smith, Chris Hart, and Tom Martin need help in both of these areas. The tech support is laughable at best, and quite frankly I feel like they need to refine their product for another few years before hurting anybody else along the way. Fee free to contact Jason @ OMG of Solon OH for more details. Buyer Beware! The short list: Alarm Beacon never worked, never replaced, and recently mailed back (after 3 years of back and forth) and has never been returned Software glitch rendered system non-functional. Repaired after 18 days (had to mail entire system back to CA). Got it back, worked for a day, and experienced multiple hardware failures. 14 emails and 7 calls later, and I've not gotten one reply from them except "I'm sorry Chris hasn't been getting back to you, apparently we are having an email problem". 4 of 24 lasers were inoperable and out of warranty within 6 months. Another 3 failed over the next year. One was replaced with a unit not made for our equipment. We have been 'dead in the water' 7 times at large events, unable to contact tech support or customer service. The cost is beyond measure for a reputable company providing entertainment rentals. The list goes on...
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#431496 Review #431496 is a subjective opinion of poster.
Location
Cleveland, Ohio

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