Lazboy Spas
Lazboy Spas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazboy Spas reviews show a 1.9 star rating from 3 reviews and consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Recent recommendations include "Don't buy one" and "Products are good. Service sucks."
Key Takeaways for Future Customers
- Expect product performance issues and high price levels.
- Warranty service and repair delays are recurring in customer complaints.
- Consider service availability before purchase; customer service responsiveness is frequently poor.
Negative Feedback / Risk Areas
- Frequent customer complaints about warranty not honored and long repair wait times.
- Poor customer service, unreturned calls, and slow parts delivery.
- Recurring broken parts and quality issues reported within a few years.
Positive Feedback
When working, customers say the spa functions well; one representative responded promptly to an email about repair referrals.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazboy Spas reviews show a 1.9 star rating from 3 reviews and consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Recent recommendations include "Don't buy one" and "Products are good. Service sucks."
Key Takeaways for Future Customers
- Expect product performance issues and high price levels.
- Warranty service and repair delays are recurring in customer complaints.
- Consider service availability before purchase; customer service responsiveness is frequently poor.
Negative Feedback / Risk Areas
- Frequent customer complaints about warranty not honored and long repair wait times.
- Poor customer service, unreturned calls, and slow parts delivery.
- Recurring broken parts and quality issues reported within a few years.
Positive Feedback
When working, customers say the spa functions well; one representative responded promptly to an email about repair referrals.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** spa
- - Spa pack cost $1600; spa hasn't lasted 5 years.
- - New cover cost $500; jets break.
- - Inside film won't go away; lifter broke.
- - Worst hot tub for the price.
We havent even had the spa for 5 yrs and needs a new spa pack cost us $1600
Weve had to buy a new cover $500
The jets keep breaking
Theres a film in the inside that wont go away
The lifter broke
Worst hot tub ever for the price we paid
Preferred solution: Awareness
User's recommendation: Don’t buy one
East Alton, Illinois
Customer service is worse than terrible!!!
Five phone calls and no one to answer any questions and they act like they really dont care. Ive had bad service from other companies but never this bad
User's recommendation: Products are good. Service sucks
Maple Valley, Washington
Spa is leaking
Couldnt get anyone to return our calls. Our Lazyboy contacts have ignored our calls and no local companies will do work on it.
Dubuque, Iowa
Repair of lazboy hot tuthe company
the company representative returned my email immediately and were very helpful with suggesting who I could call to help with the repair and even notified that company and the reached out to me also
Broken parts cheaply built
- - Three years in, pump missing, tray bar over filter crumbled, jets and fountain pieces cracked, not worth the price.
- - Headrest leaves sticky residue.
Our spot is only 3 years old and we have lost a pump, the bar that holds the tray over the filter has crumbled. We have 2 jets that the plastic had crumbled on and the fountain pieces are all cracked.
The headrest caused a gummy residue (very sticky) in the spa, you could even feel it on your skin. Very disappointed for the money we spent.
I thought I was getting a good quality spa, that we waited a few months for as we were told they were built by order. That was not the case for us.
Preferred solution: Let the company propose a solution
Spa under warranty and NOT FIXED 5 Months Later
- - Time Machine Hot Tubs in Tyler, TX: spa under warranty and repair approved.
- - Parts stuck in Canada; Brandon wants it fixed before winter.
My Lazy Boy Signature Spa has been out not working and heating for 5 months now. The place that sold us the spa says yes its under warranty and they've been approved to get it fixed and have ordered parts.
But, they keep saying the parts are stuck in Canada and there having problems getting them thru Customs. I'm really distraught for the amount of $$$$ that was spent and my spa not working for 5 months now and its getting winter and now i'm worried that freezing temperatures will bust the pipes on the spa since their is no heat. The name of the Company where the Hot Tub was purchased was Time Machine Hot Tubs out of Tyler Texas (903) 405-****. The person i've been dealing with is Marc Easley Service and Parts Manager.
I'm really not a happy customer with this Hot Tub.
I just want the problem fixed like I was promised as agreed about the warranty. Brandon
- Not having tub fixed under warranty claim
Preferred solution: Let the company propose a solution
"there having problems"
"since their is no heat."
Please learn and correctly use the homonym.
"there" : a location or state of being , i.e 'because it is there'
"their" : possessive ; 'it is their problem, not mine'
"they're" : contraction form of 'they are' ...they're having problems... ...since there is no heat...
La-Z-Boy Spa Warranty Service
- - Bought a Lazy Boy Spa in Dec 2013; not working since Nov 2014 under warranty.
- - As of Mar 24, 2015, it remains unrepaired.
March 24, 2015
Kurt L. Darrow
Chairman, Chief Executive officer and President
La-Z-Boy Corporate Office & Headquarters
1284 North Telegraph Road Monroe MI 48162
Dear Sir,
I bought a new Lazy Boy Spa (Soul Mate) in Dec 2013.
I November 2014 I reported that it was not working.
Now, March 24, 2015 (approaching 4 months), it is still not working!.
As a busy executive, I will give you the details later in this letter, but by now you should understand that your company has not stood by its warranty and something should be done about this at the executive level.
The Spa was bought at Spa Man Spa, 21257 N. Black Canyon Hwy Phoenix, AZ 85027 in Phoenix, AZ. Their phone number is 602-998-****.They had previously replaced a noisy pump in 2013. Then on Nov 28, 2013 I emailed them (because I had not gotten and response from a phone call). I indicated in the email that I only had cold water. They responded immediately that I should call the company that was servicing the warranty, Spa Tech 602-225-****.
Spa Tech scheduled a service call and diagnosed the problem as a pump failure. While they were here they tried to get the serial number off the spa. They even called the manufacture to find where it might be. They assured us that everything would be handled at their office, after all, I had previously had a pump replaced under warranty. Having had one pump replaced under warranty, I understood that it would be another 2 or 3 weeks.
More than 3 week had gone by, so I called Spa Tech. They were having trouble locating the serial number after a few calls, we all had the same serial number 2010-09****. That should be the end of it. Time went by and I called. Laz Boy Headquarters could not recognize the serial number and Spa Man Spa was going to their supplier for their invoice for the serial number.
I could not believe what I was hearing and began to get suspicious that my spa was not an official Laz Boy Spa or was stolen goods. This is when I went directly to the online Laz Boy help. I entered my problem. After several days I received an email the the problem was resolved. Now, it has been 3 weeks and I have no working spa. Last thing I heard from Spa Tech was that they were waiting for a pump. My last email to Spa Man Spa has not been returned!
- Spa when it was working
- Lack of warranty service
- Customer service
Preferred solution: Let the company propose a solution
Feel your sir . We bought a Dream , that turned out to be a nightmare .
From the radio , speakers , pillows control board ,propeller , twice ,jets coming apart and now the circulation pump . Southwest Pools & Spas in Abilene Tx, has all the excuses in the book , and there phone , I guess , only takes incoming calls .
4-6 weeks out of service each incident . So disgusted , we paid a pretty penny for the price of *** and service has been *** also .
Jerry Allen RisingStar Tx
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crumbling plastic and break down of pillows after only 3 years sounds like poor water quality. Too high of chlorine and maybe not enough calcium for hardness. If that's not the case, then yes you have a cheaply made hot tub.