Question regarding warranty a simple phone call

Spoke with "I'm just here to answer the phones" receptionist and was treated inhumanely because she doesn't know how to do anything but answer a phone. Not sure why this was even told to me when she is the rudest person ever. She represents this company in the worst way. Sure wish there was a way to get a hold of someone that does care

User's recommendation: don't bother.

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ID
#2055208 Review #2055208 is a subjective opinion of poster.
Location
Lake Monroe, Florida

Worst Quality Windows We Have Encountered

We bought an eleven year old home in Florida with Lawson 7500 single hung windows. To date 8 of the twelve widows have failed operating mechanisms with the other 4 hanging on by the skin of their teeth. This cheap junk is falling apart like a Chinese hover board. Pieces fall out onto the floor on a daily basis. Lawson won't even return phone calls. Repairman says 40.00-70.00 per window to fix. "Made In America"??? This company is an embarrassment to the US. I can see why Lawson is not Better Business Bureau certified.
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ID
#795853 Review #795853 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Pros
  • Very little
Cons
  • Quality of products
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Lawson Industries Windows Review from Fort Lauderdale, Florida

Do not get Lawson Windows. We purchased Lawson industries impact windows over 2 months ago. We spent a fortune and 3 out of 14 windows are allowing water to infiltrate our home. We collected close to 2 cups of water. Terrible customer service, Lawson doesn't take responsibility for their product, lacks integrity or they would work with us to resolve this issue. I was under the impression the new technology not only withstood hurricane force winds, provided better insulation and was water resistant too. Video shows how much water came into our home. https://www.periscope.tv/w/aLMOgjQyOTU4ODV8MXZBeFJuRW9tV3Z4bCqMWQcxKgY6v0A3shBL-3kWqCZO9B_dITENZLvoOb-5
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ID
#691930 Review #691930 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Bad quality

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