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New Reviewer

Bad customer service

It is unfortunate the lack of care some florida companies have towards customers, Lawson windows, happens to be one of them, our Hurricane proof doors have just been installed and a stress crack has appeared in one of our doors, we called Kyle Jennings our sales rep about the window, he asked for a picture, a week later, after we had to contact him for the second time, his response was the factory determined from the picture that the door was hit by something and it broke now, keep in mind these are HIGH IMPACT GLASS, no one ever came to inspect the glass to make a determination on the issue. The company did not reply to our email asking for an inspection, it is clear they do not stand behind their products . We have directed our attorney to take the proper action, we will not allow for companies like Lawson to keep taking advantage of the end consumer, fortunately we are in the construction industry and know how to deal with companies like them . We will keep you all posted on how this will turn out. For now , we have no choice but to suggest you buy your high impact windows and doors with another company. .

User's recommendation: Stay away.

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1 comment
#2292967

Just had Lawson Impact windows installed, totally dissatisfied with the contractor and the lack of response from Lawson Industries. $78,000 later and the front door failed the final inspection.

The sliders have a 3" rise which is hazardous. Do not buy these windows and doors.

ID
#4148061 Review #4148061 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Cons
  • Terrible customer service
Loss
$4000
Preferred solution
Replacement of defective glass
New Reviewer

Warranty Follow up

Lawson windows were used by our Home Builder Sunrise Homes Through Sunrise we have a 4 &11 month follow up for any issues throughout our home. It was noted that we never received a screen slider at closing to include lot of our windows were hard to open. Sunrise scheduled for them to come out for our issues and to date have not seen anyone from Lawson. We moved in last April 2021

User's recommendation: Not Really, their Customer Service shows. Action speaks louder than words.

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1 comment
#2292968

Our slider screens are also missing. Contractor promises to get them for us. He is god awful anyway.

ID
#3735941 Review #3735941 is a subjective opinion of poster.
Location
Riverview, Florida
Preferred solution
Someone from customer service to come out and take a look at why a lot of our windows are hard to open as well as provide the Screen slider which we never received at closing.

Question regarding warranty a simple phone call