Lawson Industries
Lawson Industries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lawson Industries has a 1.2 star rating from 3 reviews with overwhelmingly negative sentiment; consumers report high prices, warranty failures, and poor customer service response.
Positive Feedback
Very little praise appears in Lawson Industries reviews; a few buyers noted product expectations for impact windows before issues arose.
Negative Feedback / Risk Areas
- Repeated Lawson Industries customer complaints describe unresponsive customer service and refused warranty inspections.
- Reports cite window failures, water infiltration, and costly repairs after installation.
- High price level combined with poor follow-up increases risk for buyers.
Key Takeaways for Future Customers
- Check Lawson Industries reviews and documented warranty follow-up before purchase.
- Verify service, post-sale support, and insist on inspection agreements in writing.
- Consider alternatives if prompt customer service and reliable warranty are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lawson Industries has a 1.2 star rating from 3 reviews with overwhelmingly negative sentiment; consumers report high prices, warranty failures, and poor customer service response.
Positive Feedback
Very little praise appears in Lawson Industries reviews; a few buyers noted product expectations for impact windows before issues arose.
Negative Feedback / Risk Areas
- Repeated Lawson Industries customer complaints describe unresponsive customer service and refused warranty inspections.
- Reports cite window failures, water infiltration, and costly repairs after installation.
- High price level combined with poor follow-up increases risk for buyers.
Key Takeaways for Future Customers
- Check Lawson Industries reviews and documented warranty follow-up before purchase.
- Verify service, post-sale support, and insist on inspection agreements in writing.
- Consider alternatives if prompt customer service and reliable warranty are priorities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boynton Beach, Florida
Bad customer service
- - Stress crack in hurricane-proof doors; photo requested.
- - No inspection; factory blamed damage; legal action planned; buy elsewhere.
It is unfortunate the lack of care some florida companies have towards customers, Lawson windows, happens to be one of them, our Hurricane proof doors have just been installed and a stress crack has appeared in one of our doors, we called Kyle Jennings our sales rep about the window, he asked for a picture, a week later, after we had to contact him for the second time, his response was the factory determined from the picture that the door was hit by something and it broke now, keep in mind these are HIGH IMPACT GLASS, no one ever came to inspect the glass to make a determination on the issue. The company did not reply to our email asking for an inspection, it is clear they do not stand behind their products .
We have directed our attorney to take the proper action, we will not allow for companies like Lawson to keep taking advantage of the end consumer, fortunately we are in the construction industry and know how to deal with companies like them .
We will keep you all posted on how this will turn out.
For now , we have no choice but to suggest you buy your high impact windows and doors with another company. .
- Terrible customer service
Preferred solution: Replacement of defective glass
User's recommendation: Stay away
Warranty Follow up
- - Lawson windows used by Sunrise Homes.
- - We had 4and 11mo follow-ups; no screen slider at closing; windows were hard to open; Sunrise visits not yet.
Lawson windows were used by our Home Builder Sunrise Homes Through Sunrise we have a 4 &11 month follow up for any issues throughout our home. It was noted that we never received a screen slider at closing to include lot of our windows were hard to open.
Sunrise scheduled for them to come out for our issues and to date have not seen anyone from Lawson. We moved in last April 2021
Preferred solution: Someone from customer service to come out and take a look at why a lot of our windows are hard to open as well as provide the Screen slider which we never received at closing.
User's recommendation: Not Really, their Customer Service shows. Action speaks louder than words
Our slider screens are also missing. Contractor promises to get them for us. He is god awful anyway.
Lake Monroe, Florida
Question regarding warranty a simple phone call
- - The receptionist only handles phones and was rude.
- - The company is poorly represented and the reviewer wants to reach someone who cares.
Spoke with "I'm just here to answer the phones" receptionist and was treated inhumanely because she doesn't know how to do anything but answer a phone. Not sure why this was even told to me when she is the rudest person ever.
She represents this company in the worst way. Sure wish there was a way to get a hold of someone that does care
User's recommendation: don't bother.
Mount Laurel, New Jersey
Worst Quality Windows We Have Encountered
- - Eight of twelve Lawson 7500 windows failed.
- - Pieces fall.
- - Lawson won't return calls.
- - Repair costs are $40-$70 per window; not BBB certified.
We bought an eleven year old home in Florida with Lawson 7500 single hung windows. To date 8 of the twelve widows have failed operating mechanisms with the other 4 hanging on by the skin of their teeth.
This cheap junk is falling apart like a Chinese hover board. Pieces fall out onto the floor on a daily basis.
Lawson won't even return phone calls. Repairman says 40.00-70.00 per window to fix.
"Made In America"??? This company is an embarrassment to the US.
I can see why Lawson is not Better Business Bureau certified.
- Very little
- Quality of products
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLawson Industries Windows Review from Fort Lauderdale, Florida
- - Purchased Lawson windows over 2 months ago.
- - 3 of 14 windows leak water into our home; nearly 2 cups collected.
- - Video shows water intrusion.
Do not get Lawson Windows. We purchased Lawson industries impact windows over 2 months ago.
We spent a fortune and 3 out of 14 windows are allowing water to infiltrate our home. We collected close to 2 cups of water. Terrible customer service, Lawson doesn't take responsibility for their product, lacks integrity or they would work with us to resolve this issue. I was under the impression the new technology not only withstood hurricane force winds, provided better insulation and was water resistant too.
Video shows how much water came into our home. https://www.periscope.tv/w/aLMOgjQyOTU4ODV8MXZBeFJuRW9tV3Z4bCqMWQcxKgY6v0A3shBL-3kWqCZO9B_dITENZLvoOb-5
Have you gone through a hurricane yet? We just had Lawson impact windows and sliders installed and are already having issues with the useless contractor. Worried now since we removed our accordion shutters.
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Just had Lawson Impact windows installed, totally dissatisfied with the contractor and the lack of response from Lawson Industries. $78,000 later and the front door failed the final inspection.
The sliders have a 3" rise which is hazardous. Do not buy these windows and doors.