by PissedConsumer1550886 #1550886
When checking my bank account I identified a charge from TruGreen that was literally double my normal monthly charge. I contacted customer service and was given an explanation that my contract was for 10 applications and that at times they provide additional services during an application which results in that application counting as two.
Although in the long run I won't be paying anything over my contracted agreement the double charge wasn't budgeted into my monthly expenses. As such when my contract expires TruGreen can plan on me leaving.
Customer service actually had the audacity to try and explain that the right hand (Sales) doesn't talk to the left hand (billing). That is my problem why?
TruGreen - Not customer friendly
by PissedConsumer1410927 #1410927
Called company in Londonderry NH . They come when they want , no notice and fertized my leaves with two applications on one day on 11/29.
One day they showed up but it was raining so hard that they did not apply but it was recorded as an application.
by ThirstyHornedFrog382 #15459132.5
I used True green because they bought out a local company I used. They did a good job with what I wanted, fertilizer, aeration, and a tree/shrub plan. But every couple weeks they were trying to get me to sign up for more services, they say its only $100 for mesquito...
by TalkativeHighlandCattle507 #13914521.0
Do not use them ever! They burnt my yard with grass killer instead of *** killer and then over-seeded to fix issue and made 5X worse by seeding bushes and flowerbeds and then used industrial grass killer to kill extra grass and then burt bushes. Of course I fired them...
by CondescendingHighlandCattle141 #15444411.6
After years of treating my yard myself I decided I needed help with my busier schedule and signed up for the Trugreen lawn care program. Unfortunately this proved to be a mistake. The first treatment that was administered was too strong and burned much of my grass and o...
by PissedConsumer1389982 #13899821.0
I decided to contract with TruGreen due to not having time to care for my lawn myself. I had already made the season’s first application myself which made a significant difference in its’ appearance. Since TruGreen took over though, their fertilizer applications have ha...
Don’t use lawn love!
by PissedConsumer1517562 #1517562
Early spring weed control and fertilization. We saw no results in the weeds and they wanted to charge us again one week later for weed control. Customer service at its worst
by Mayelite #13710701.0
Update - So truegreen was scheduled to come out yesterday to finish seeding the backyard where they didn't seed on the 27th when they showed up a day early and did not even call me to say they were there and that they were not able to access the backyard , So the tech...