John W Jir

Lack of Customer Service

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Services are often down, Customer Service is 0, can't get through on the phone, hours for the branch are way down, never open when I can go. Write an e-mail without response.

I have been with this bank since Scotia sold to them. I should have left back then.

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Preferred solution: Price reduction

User's recommendation: Chose another Bank

Resolved
Carmela M Flq

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Verified Reviewer

Resolved: System down

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Updated by user Oct 12, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 27, 2023

I am frustrated with your system not working since Saturday. I can not make any deposits at my guichet. Also I can not do online banking.

Very disappointed!

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Preferred solution: Price reduction

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