LaurelBox
LaurelBox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaurelBox has a 4.0 star rating from 1 review and overall consumer sentiment is cautiously positive, with most customers satisfied but noting service issues.
Positive Feedback
Customers value the website and the unique service idea, finding the Family-Member-Loss Kit helpful and the price level described as medium.
Negative Feedback / Risk Areas
- Frequent LaurelBox customer complaints about poor customer service and refusal to correct order errors.
- Problems with exchanges and refunds when items differ from the order.
- Some products, like included flower seeds, failed to grow for a reviewer.
Key Takeaways for Future Customers
- Read LaurelBox reviews before buying and check the refund and exchange policy carefully.
- Be prepared to raise issues about billing or refunds and confirm any subscription or auto-ship terms.
- Expect a reasonably priced service but verify order accuracy and customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaurelBox has a 4.0 star rating from 1 review and overall consumer sentiment is cautiously positive, with most customers satisfied but noting service issues.
Positive Feedback
Customers value the website and the unique service idea, finding the Family-Member-Loss Kit helpful and the price level described as medium.
Negative Feedback / Risk Areas
- Frequent LaurelBox customer complaints about poor customer service and refusal to correct order errors.
- Problems with exchanges and refunds when items differ from the order.
- Some products, like included flower seeds, failed to grow for a reviewer.
Key Takeaways for Future Customers
- Read LaurelBox reviews before buying and check the refund and exchange policy carefully.
- Be prepared to raise issues about billing or refunds and confirm any subscription or auto-ship terms.
- Expect a reasonably priced service but verify order accuracy and customer service responsiveness.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: LaurelBox - Customer Care Review
- - Laurelbox lacks good customer service for the Family-Member-Loss Kit price.
- - An item was incorrect and not corrected, and the seeds did not grow.
They did refund me the portion that was in dispute. Thank you.
They're ok, ..BUT..
Johanna & Denise's Laurelbox, in Milford, oh.,
lacks *** customer service, esp’ly for the price paid for the
Family-Member-Loss Kit ! -
They have a good business idea as it may be needed and is helpful to so many; however, when I purchased from them, they made an error on 1 of the items I selected for my pkg., and so they didn't send exactly what I ordered.. errors happen,.. BUT when I mentioned this to them.. they REFUSED to admit their error when I addressed this to them ..!-even when I showed them that what they send was different from what I ordered, they refused to correct it !
Plus, - BTW: the flower seeds that they sent me did not grow, - even though I used potting soil & Miracle Grow !
- Lacks customer service
- Price paid can be expensive
- Its good that they offer this unique service
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello, Thank you so much for your review. We would be happy to resolve this with you!
Would you please reply to this message with your order number or name (of course feel free to private message me with this information to protect your security) and we are more than happy to offer you a refund or ship you a replacement box. Our email address is info@***.com Warmly, Johanna
Johanna , Thank you so much for your reply. I’m not sure how to private message [do you mean email?].
Order number or name - MARTHA SCHULTZ The tracking = 940551****829015****18 You Are Adored Tumbler, That was a couple of yrs ago now, but here was the email: 9-15-16 – Laurelbox co-owner Denise Wolfe , Thank you, the Family Member or Spouse Loss pkg. Was very nice, and it was delivered very promptly . There was just 1 small error in the pkg., as I ordered the travel cup (as that may've been more practical for her daily use), but we rec'd the tea cup instead (-that may've been all that was available then, but was still nice.). Hi Dave, I'm so glad to hear that your mother loved her laurelbox.
Thank you for sharing Gold Star Moms with us. We do not currently work with them, but would love to connect with their Family Support Group. As far as the box for your mother, the Forget Me Not mug that you chose actually does not come in a travel mug option. It is only available as the teacup that she received.
But, you can order a travel mug for your mother if you'd like. Johanna & Denise, Thanks. Yes, thank you, that would be great if you could send the Forget Me Not mug that I chose. - (as that may've been more practical for her daily use).-If it helps, here is her address for this travel cup :MARTHA SCHULTZ : ...
Perhaps your website may need some minor adjustment as it DOES SHOW that as being an available option for that set.
[as can be seen below, and by the attached]. - - [It actually does show it as having a travel mug option - so this may be confusing for others as well..] Also, just wondering, have you had any luck w/ growing your forget me not flowers from your seeds, as I have not grow any [and I used potting soil & Miracle Grow]..?
Hi Dave, I am so sorry for any miscommunication from your order on May 6, 2016. We do not offer the Forget Me Not mug design in the travel cup shape.
We did offer to send you a replacement You are Adored travel mug free of charge, but in reply you requested a Forget Me Not mug. We were under the assumption when you requested the mug design that you had already received that you were satisfied. To make this right, I refunded you the cost of the mug and the seed paper.
You should have just received an email confirmation. Warmly, Johanna
Thank you. That is good.
Yes, I requested the Tumbler travel mug, which I had ordered,.. & NOT the tea cup which I rec'd,..
[again, (as that would've been more practical for her daily use).].
I do not have the same CC I did back then. I will await your email confirmation.
Customer feedback provides the opportunity for businesses to be better.