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Lauras House Bakery

Lauras House Bakery Reviews

www.laurashousebakery.com
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Lauras House Bakery Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Lauras House Bakery reviews show mixed sentiment: many praise friendly owners, views, reasonable prices and good breakfast, while several recent customer complaints cite slow service, cold food, and understaffing.

Key Takeaways for Future Customers

  • Expect medium price level and valued customer service and discounts and special offers.
  • Good for scenic dining and bakery items; popular desserts mentioned positively.

Negative Feedback / Risk Areas

  • Repeated reports of long waits, slow drink and appetizer service, and inconsistent food temperature.
  • Staffing issues and perceived owner favoritism affecting service quality.

Positive Feedback

Owners are personable, food is excellent at times, generous portions, and many recommend the bakery for pies and cakes.

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Anonymous
map-marker Valley, Alabama

Lauras House Bakery Chicken Salad Review

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AI Highlights
  • - Ate lunch today; had a wonderful experience.
  • - Beautiful view and excellent food; friendly owners.
  • - Five-minute wait; price reasonable; would return.

My husband and I ate lunch there today and had a wonderfully experience! Beautiful view, excellent food, and the owners are so sweet and personable !

And we waited on five minutes for our meal. Price was more than reasonable as we brought home leftovers.

Will eat there again and highly recommend! !

Reason of review:
Good quality
View full review
Anonymous
map-marker Gaffney, South Carolina

Amazing Place

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AI Highlights
  • - Excellent service; owner Barry welcomed us.
  • - Balcony with coffee and Apple Pie.
  • - Philly Cheesesteak and Louisiana Crunch Cake were great.

My Fiance and I have visited Laura's House Bakery twice within the last four months,the service was excellent,We love their whole Esablishment .our first visit we sat out on the balcony and had coffee and the Most Amazing Apple Pie we'd ever ate!! We had the Pleasure of meeting the owner,He made us feel welcome and special,I,m a singer so I was talking to him about maybe singing up there sometime,Yesterday we had the Pleasure of having an early Dinner the Philly Cheesesteak was Delicious and we had to have of course desert,we had the Louisiana Crunch Cake it was to die for!!!

We oreded one to bring home and share with our Family and Friends during the Holidays,and Of course I had to sing a couple of songs to Barry before we were on our way!! Ya,ll need to visit its Amazing!!!!!!

Reason of review:
I LOVE THIS PLACE!!!!!
View full review
Anonymous
map-marker Charlotte, North Carolina

Lauras House Bakery Food Review

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AI Highlights
  • - Food was cold and disgusting.
  • - We were polite due to being short-handed.
  • - Not recommended; should be a bakery, not a full-service restaurant.

Went Saturday October 17 2015. Food was cold and disgusting.

We were nice about it because we thought they were short handed. Weird setup to this restaurant.

Would not recommend. This place should only be a bakery for cakes not a full service restaurant.

Reason of review:
Bad quality
View full review
Anonymous
map-marker Charlotte, North Carolina

Restaurant

AI Highlights
  • - We visited around 3:00 on Friday Aug 14; it was empty.
  • - The pepper shaker wasn't washed.
  • - Hamburgers took 30 minutes.
  • - We won't eat there again.

Not a good place. My parents and I went there on Friday Aug 14th.

We were visiting from Kannapolis NC. Went in around 3:00. No one not a soul was there but us. My mom noticed the pepper shaker had not been washed in a while.

We ordered hamburgers and it took them 30 minutes. We will not eat there again. We thought about going to the Old rock cafe and definately should have. There was only 1 guy working.

I guess they had to call the cook in. Never did see anybody else coming in.

I was very disappointed.

Reason of review:
Poor customer service
View full review
Anonymous
map-marker Shelby, North Carolina

Lauras House Bakery - Drink Service Review from Shelby, North Carolina

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AI Highlights
  • - Long wait for drinks and appetizers; no refills or apologies.
  • - Food arrived 30 minutes after seating and was not good; staff seemed unprofessional.

We visited Laura's today for lunch and there were maybe 3 tables of couples there and one long table of what seemed like employees cause some of them went right to the back and got beers but as for us we had to wait for drinks to arrive then waited over 30 mins for appitizers to arrive with no refills in this time or appologies from manager who was also drinking a beer food came right after app so we didn't have any drink app and meal arrived 30 mins after we were seated and food was not very good but none of employees seemed to care won't go back very unprofessional and hope the owners find better help!!!

Reason of review:
Poor customer service
View full review
Anonymous
map-marker Dallas, Texas

Great experience

AI Highlights
  • - Laura's Kitchen, Chimmney Rock, NC offered a wonderful experience with outstanding food, accommodating staff, clean space, and breakfast all day.

We have recently visited laura's kitchen restaurant in chimmney rock north Carolina and had a wonderful experience! The food was outstanding and the staff was very accomidating.

The restaurant was clean and the views were breath taking. We couldn't have asked for a better experience. As for those who did not enjoy themselves, I think some people are just never really pleased anywhere they go.

I would greatly recommend stopping by Laura's family restaurant to anyone passing through, and I plan to return on my next visit. I also love that they serve breakfast all day long.

Loss:
$25
View full review
Lindsey R Sjg

What in the world is this guy talking about?

AI Highlights
  • - Longtime visits with great owners and service.
  • - Meatloaf and fried chicken praised.
  • - Mentions staff losses; great value and upstairs ambiance.

I actually Googled Lauras House to give them a hit review and saw this one...I just got back from Lauras House, I have taken my family members there on special occasions for years and I have never had a bad experience, the owners are great, the service has always been out of this world, and my husband has admitted to others, that both their meatloaf and their fried chicken is better than mine. The only thing I could possibly think of is that they had recently lost a few staff and maybe thats why this other fella was so upset.

Or maybe he is not used to the kind of Southern charm and personal touch that the owners show all guests. Anywhoo, I am 23 and have no money to invest in anything. so I know I am not getting any kind of special treatment. I tell ya what...if you want GREAT FOOD at extremly reasonable prices in Chimney Rock go to Lauras House.

Sit upstairs, look at the scenery and enjoy the food and atmosphere.

This is much more enjoyable without a huge corn cob up your butt as the previous person that posted a comment has so thoroughy demonstrated.

View full review
1 comment
Guest

I really appreciate this article. I'm the grand-daughter of Barry Gurley, the owner, and a current employee.

I'll be sure to tell him all about this. It will be sure to put a smile on his face :)

You are right about loosing staff, that has been a big problem lately but it has been completely resolved

Thanks again :)

shabba

Laura's House Chimney Rock NC

AI Highlights
  • - We waited an hour; the food never arrived.
  • - The owner gave free cake to older guests.
  • - A sign invites investors for a nationwide bakery.

What a place. My family and I sat down to eat on 4th of July Weekend and totally got ignores.

After waiting 1 hour and being told numorous times by the owner that the food was coming right out,, it never did and we gave up. What is really going on is that the restaurant is used to try to recruit investers as they are trying to go nationwide with the bakery. They have a big sign as soon as you enter about they have an opportunity for a large contract and are looking for investers. The owner spent all his time at the tables with the older people giving them free cake and really working who he assumes may have money to invest.

It was almost very uncomfortable. I am 40 and really was made to feel unwanted here. Once we finally said enough and told him we were leaving he seemed not to care and just said the were backed up which was funny since the resaurant was only 50% full.

I would not eat there and I suggest anyone considering investing in the business run as he is obviously a total rip off.

Loss:
$25
View full review
17 comments
Guest

You should use spell check and proper punctuation if you want your opinions to be taken seriously

Guest

I live in Lake Lure and know this family by reputation. They are looking to grow their business so they can give back to people in the community who cant cover their cancer treatment cost. They lost one of their kids not to long ago to cancer and are now on a mission to help as many people as they can that are in the same boat but don't have the funds. As for the food, I have always been very impressed with everything. The cakes are also out of this world. It only takes one person with a chip on their shoulder or who is having a bad day to spark a negative vibe about a locally owned hard working family. How about you do your homework before you shoot your mouth off next time. If you start looking for the positive in this world and don't always focus on the negative, you might be pleasantly surprised by what you find.

Virginia M

Lake Lure NC

Guest
reply icon Replying to comment of Guest-690770

We loved this place, but just returned here on vacation and Laura's House is closed ?! Does anyone know what happened to the owners ?

Guest

I stop there to eat with my sister inlaw for the fist time.there was only about 5 people there and the service was terrible. The first tea we got tasted like soap.

The girl said they must have spill something in it. So i got a soda after a sip i notice something inside ... ants... Both drinks had ants..

We had already order the food but we left, i cant imagen what i was going t find in my food. The girl acted like she didnt even care she said something like.. We cant win them all !!

I dont know what she meant but it sad that they dont care. People can get sick.!!!!

Guest

I stop there to eat with my sister inlaw for the fist time.there was only about 5 people there and the service was terrible. The first tea we got tasted like soap.

The girl said they must have spill something in it. So i got a soda after a sip i notice something inside ... ants... Both drinks had ants..

We had already order the food but we left, i cant imagen what i was going t find in my food. The girl acted like she didnt even care she said something like.. We cant win them all !!

I dont know what she meant but it sad that they dont care. People can get sick.!!!!

Guest

I really love there food and there hospitality is very welcoming, they are really kind people and the food it is awesome... :) and I cant wait to go back again.

Guest

This place is so good that I was looking it up to remember the name so that I can be sure to go when I am at the mountains. Shabba you are crazy.

I'm sorry that you had a bad experience, but people like me (that work in the service industry) HATE people like you that feel like the world revolves around you. I'm sure they were glad to see you leave and that you won't be coming back.

Guest

Shabba obviously does not know what she/he is talking about. Laura's house is a great place to eat in Chimney Rock.

As for the "big" sign when you first go in... there is a small whiteboard, about 2x2 I had to really look for it, that mentions investing. The staff was very friendly and attentive and the food was very good. The country fried steak was perfectly crispy outside and tender and juicy inside.

The mashed potatoes were obviously fresh and made from real potatoes, not a mix.

All of the vegetables were very good and you can get breakfast all day! We also tried the cake and it was rich, moist and full of flavor.

Guest

''Shabba'' You said it yourself --you were at a restaurant on 4th of July WEEKEND and it wasn't empty but HALF FULL OF OTHER DINERS! You were NOT ignored --the owner KEPT coming over to apologize and let you know that they were working on your meal! ..You see, the cooks work on orders as they arrive into the kitchen, they can only fulfill one order at a time..You are arrogant, not to mention IGNORANT & IMPATIENT!

Guest

I look forward to eating at Laura's House when I am in the area. Their down home cooking is extraordinary and the owner and his wife are two of the most pleasant folks that I have ever met.

I highly recommend their fried chicken (that does sometimes take a while) and their cobbler with ice cream.

We also usually take a cake to go and love the selection that is usually available. :p

Guest

My family and I have always eaten at Laura's House Restaurant over the years when we vacationed in the area. There has never been any problems with service or food.

They are great hosts and hostesses and the food is great. :)

Guest

Brianna, if waiting an hour for food that never came makes me arrogant I am ok with being so. I can see not reason why you would say such.

It may be a good place that I caught on a bad day but I will NEVER go back there. The owner never even apologized.

Guest

"Shabba" you are an extremely arragont person. Of course the owner is trying to get investors, but wouldn't anyone who is trying to full-fill their dream?

Going nationwide with their cakes would be a great honor..wouldn't you agree? Maybe if you and whoever you were with wouldn't have complained you would have gotten free cake too. I know after 15min. they always give people free cornbread and biscuits.

Try it again. I'm sure your opinion won't be the same.

Guest

Absolutely love this restaurant. My family went to Chimney Rock for the weekend and ate at Laura's House Saturday and liked it there so much we went back Sunday.

Excellent food and friendly service. Owner was very nice and didn't push investing at all. We did see the sign regarding investing at the front, but nothing ever mentioned to us about it.

Will return to the restaurant and may order cakes online. Excellent!!

Guest

Laura's House is great. I have personally never had a bad meal or even just an okay meal there.

Every time is great and just seems to get better every time. They get an A+ from me in customer service as well.

Guest

I have to say that i have eaten at this place also and well the food was great and i got great service.I did notice the inverstor sign and i actually thought about investing into this company.Thier cake was heavenly and at a great price.I am sorry that you didnt have a great time as me and my family did.

Guest

Nice place! Let everyone know about this ***. He'll get some good investors that way.

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