Jenelle L Owl

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Verified Reviewer

Horrible product horrible customer service

Laura Secord Chocolates - Horrible product horrible customer service
Laura Secord Chocolates - Horrible product horrible customer service
The pics say it all do not buy we got 4 all the same thing thing chunks not smooth expired chocolate each egg was about 9.00 a piece what a waste of almost 40$ claims to be the best chocolate in Canada I've had bakers chocolate that was better than that
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Loss:
$38
Cons:
  • Expired hard chunky

Preferred solution: Full refund

Anonymous
map-marker Montreal, Quebec

Packaging

Im sending this email in regards to a Christmas gift package received at Christmas. Your cardboard box packaging of individually wrapped Signature Milk Chocolates contained 3( I repeat three) chocolates within the size of the box it was packaged in. Im appalled with the environmental waste your company is contributing to. As a loyal Canadian customer to a such a long standing Canadian company I will now rethink purchases at Laura Secord. Do Better!!! Sent from my iPhone
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Mary S Cyg

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Verified Reviewer
| map-marker North York, Ontario

Product defect.

Laura Secord Chocolates - Product defect.
Laura Secord Chocolates - Product defect.
Laura Secord Chocolates - Product defect.
I went in to buy Laura secord French and frosted mint chocolate as I am pregnant and have been craving it for days now, but they were out of stock and the girl recommended me signature mint chocolate so I said okay and bought them.. when I tried one it had mint looking particles on the chocolate I thought it was normal and I ate it as I look at my fingers tips they've turned green from the candy rapper, so the ink from the rap has leaked in to the chocolate from they outside and there all like that. Im very disappointed as I was looking forward to have some chocolate mint from Laura Secord which is my favourite. I hope nothing happens to me and my baby for eating couple of them with all the colour leak from the rapper. Location was in Brampton, Ontario. bramalea city centre mall. Also I payed cash and never got the receipt.
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Loss:
$14
Cons:
  • Carelessness

Preferred solution: Full refund

Resolved
Ro M Psw

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Verified Reviewer
| map-marker Quebec, Quebec

Resolved: Fake discount or faulty website?

Updated by user Jan 15, 2023

Finally, finally, someone paying attention responded, noting that indeed their website was faulty, and promising to fix it (I hope before *too* many people were ripped off). Companies like this, with poor customer service, make it *so* difficult to receive reports about their malfunctions that they are their own worst enemy. I do wonder — would they have been so slow and clumsy the other way around, if *they* we’re losing payment, instead of systematically overcharging?.

Original review Dec 15, 2022
Online, Laura Secord in places offers half off a 2nd item, but then when you choose it, they charge you full price! Its probably poor quality control on their website, and not false advertising or deliberate ripoff, but Im not actually sure. Six emails later, with screenshots, detailed explanations, copies back to them of their own invoice theyre apparently too lazy to look up from their records, and still no action to reverse the overcharge nor to fix their website & billing. What does it take, for them simply to read their bill and fix things? The first error is their bad, but the appalling customer service is to their shame.
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Loss:
$8
Pros:
  • Nice chocolates
Cons:
  • Awful customer service
  • And slow

Preferred solution: Price reduction

User's recommendation: Protect yourself, it’s much like constructive refusal, on their part, trying to get things fixed. Maybe go to a store!

Anonymous
map-marker Orleans, Ontario

Packaging lied