New Reviewer

Warranty

The purchasing experience was decent. Prices and salesman was on par with other dealerships. My problem with this place is the warranties they sell you. I bought a new 2019 Sierra in Oct. on 2019. Along with the truck I purchased a paint/interior protection plan. In 2020 I already had paint peeling, not chipping, off of my bumper. The dealership would not honor the peeling paint repairs and classified it as road debris damage. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. My mistake. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. It has been 2 days since I asked for the information and I still have no response from them. If you want to buy a vehicle from them I wouldnt turn you away but if you want to buy snake oil you can get it cheaper on Amazon.
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ID
#4204313 Review #4204313 is a subjective opinion of poster.
Location
Collinsville, Illinois
Loss
$4000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Extremely pissed off customer.

So my wife and I bought a used 2017 impala from Laura Buick Gmc in Collinsville and the sales experience fo2r the most part was good couple of complaints 1 bumper was damaged a little and they would not compensate on price. But didn't really bother us because of miles were so low,we purchased a thing called premier finish and was completely miss led we has to schedule for it to be done so we did we were told that it had already been done which since we purchased it it had not been long story short sales guy starts lying through his teeth about it,so sales mngr. Gets involved and starts the salesmen B.S. and just handling me I do my own investigation into the treatment process to find out that what they were telling me was not at all true, also in the meantime my vehicle came without a manual I've called 5 times to ask for it still haven't received it ,huh!!! Back to it so I've asked for my money back on the treatment I paid $900.00 for now I can't get anyone to return my calls or call me so I'm probably getting my finance co involved and a lawyer and I'm doing reviews every chance I get I would not ever recommend them to anyone period.

User's recommendation: Stear clear and if you do shop with them get everything in writing.

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1 comment
#2272777

This is an update to my review above I contacted GM and opened an inquiry into my situation, 1st GM lady told ne (fay) would call me back never did and also was told they wouldn't get involved its between dealership and myself period

ID
#4034869 Review #4034869 is a subjective opinion of poster.
Location
Collinsville, Illinois
Pros
  • Sale was fast hassle free
Loss
$900
Preferred solution
My money back on the premier finish treatment that hasn't been done and I want my owners manual.

False advertising and bait n switch on customer