map-marker Hollywood, Florida

Horrible customer service at laugh stub

Wow! I had the exact same issue!

I called about an extra charge. I wasn't upset nor speaking rudely as I myself work in customer service. I got the rudest response back and gentlemen started talking to me as if I were a child! "How much you wanna bet?" He says to me when he tries to tell me that I wasn't charged extra.

Some man with a foreign accent. Then when I ask to speak to someone else a little more pleasant who is willing to assist me with my issue, he says "I'm the only one here!".

Save yourself the trouble and buy your tickets directly from merchant via phone or whatever. Just in case something goes wrong you want good customer service to be there to assist.

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  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

ronaki l
map-marker Toronto, Ontario

LAUGHSTUB is obnoxious, irresponsible. Right...

In an email that mentioned the Irvine Improv in large type, I received an offer for free tickets to any of several comedy shows at various local venues. The email stated clearly that the Improv is not the sender. I chose my show, purchased two passes, and paid a $3 service fee for each.

Prior to the show, I phoned the venue to confirm date/time. The poor woman who answered had no idea what I was talking about. While the correct venue listed, those responsible for the show opted not to list their own telephone number advertised in the email. At this point, I realized that there may--or may not--be a show, this may be a scam.

On the day of the show, I paid a sitter, drove out to the venue, paid for parking, and stood in line for an hour. When it was my turn to go in, I was ushered to the side to see a lady (Dee). Dee explained that the show was oversold and that my tickets had been refunded. She was very sorry, it was not her fault that I was not contacted and told this in advance/over the phone. It was not her company's fault. It was everyone else's fault. Read on.

I emailed Laughstub a couple of times to confirm that my $6 fee was refunded and got no response. Today, I called Laughstub's customer service number and got Dee. Lucky me. Dee explained to me how I was in the wrong in every way: First, I should not have used email. Second, I should not have emailed the address that I had on file, the one with which I had corresponded in the past (funny, she did not volunteer a correct email address option). Next: I should have known that the fine print states that there are no refunds on the $6 fee. I should know that paid tickets get precedence over free tickets. I should know that it's *** of me to tell her I won't use her company anymore and will avoid it, because that's like saying I won't use Windows anymore. (ps, what is Windows? Looked for it all over my Mac and it does not seem to be installed...) I should know that it's the client's (Comedy Central's) fault and that this is how they choose to handle the problem, not Laughstub's bla bla bla. The list goes on, but I have tired you, dear reader. I am staying so far away from anything promoted by or associated with LAUGHSTUB, it's not even funny!!!

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