In an email that mentioned the Irvine Improv in large type, I received an offer for free tickets to any of several comedy shows at various local venues. The email stated clearly that the Improv is not the sender. I chose my show, purchased two passes, and paid a $3 service fee for each. Prior to the show, I phoned the venue to confirm date/time. The poor woman who answered had no idea what I was talking about. While the correct venue listed, those responsible for the show opted not to list their own telephone number advertised in the email. At this point, I realized that there may--or may not--be a show, this may be a scam. On the day of the show, I paid a sitter, drove out to the venue, paid for parking, and stood in line for an hour. When it was my turn to go in, I was ushered to the side to see a lady (Dee). Dee explained that the show was oversold and that my tickets had been refunded. She was very sorry, it was not her fault that I was not contacted and told this in advance/over the phone. It was not her company's fault. It was everyone else's fault. Read on. I emailed Laughstub a couple of times to confirm that my $6 fee was refunded and got no response. Today, I called Laughstub's customer service number and got Dee. Lucky me. Dee explained to me how I was in the wrong in every way: First, I should not have used email. Second, I should not have emailed the address that I had on file, the one with which I had corresponded in the past (funny, she did not volunteer a correct email address option). Next: I should have known that the fine print states that there are no refunds on the $6 fee. I should know that paid tickets get precedence over free tickets. I should know that it's *** of me to tell her I won't use her company anymore and will avoid it, because that's like saying I won't use Windows anymore. (ps, what is Windows? Looked for it all over my Mac and it does not seem to be installed...) I should know that it's the client's (Comedy Central's) fault and that this is how they choose to handle the problem, not Laughstub's bla bla bla. The list goes on, but I have tired you, dear reader. I am staying so far away from anything promoted by or associated with LAUGHSTUB, it's not even funny!!!