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Verified Reviewer
New Reviewer

I was turned away.

Update by user Jul 13, 2021

Nothing happened. I was never contacted by anyone with concern about my pet. This place has never been really good but since becoming a "Chain" They are horrible and careless.

Original review posted by user Jun 13, 2021
I called because my pug is vomiting foamy mucus overnight and was told that they cannot see him because "we are full" find another place to begin with and save you animals life. This place is somehow even worse that it was before.

User's recommendation: Stay away!

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ID
#2607376 Review #2607376 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Do your job.
New Reviewer

KEEP YOUR FURBABIES AWAY

NO STARS. June 30th I woke up to my beautiful 5 years old unresponsive The moment I walked in the lady in the front called to the back for an emergency when a nasty looking lady with a big nose walked out with a mean face an took my baby and walked normal back to the ICU. A few minutes in I was asked to leave a $600 deposit which was fine I was worried about my girl being taken cared of so whatever needed to be done to ensure the process I asked them to keep working on her. So I realized I stepped out without my wallet and told the girl I will be back which then she asked me to sign a paper stating I will come back for her SMFH. I got in my car ready to drive off when the big nose ugly mean witch came to my window and said my dog flat lined would I want them to resuscitate her. I yelled of course and went back in, I told them I am no longer leaving since I need to be here for a decision like that. I was asked to go into a room further in the back cause I was crying hysterically. The doctor came into the room and told me that it looks like Snowy will have to be there for 4 days minimum with constant observation. She needed X-rays and blood work, a catheter the works. I told him I don't have my purse and I didn't want to leave my dog. He said I have to leave my dog and yelled at me to go home and get my money. I was irate and terribly saddened cause this was the turning point for me I realized exactly what place I'm working with. I went home and come back not even 10 minutes and was put back in that room and confronted by another girl talking to me about how much it will cost to START treating my dog I already been here an hour and these bastards haven't even treated my dog to find out what's going on with her yet. So this inexperienced girl is breaking down the price and tells me the cost will be between $3,111.58 to $5,317.45 for 2 days while the doctor crock just told me she will need to stay a minimum 4 days so we're talking about $6,222.16 to $10,634.90 for not even a week. The girl tells me that THEY CAN NOT START WORKING ON HER UNTIL I PUT THE VERY MINIMUM OF 3,111.58. The doctor came in again to talk about my dog and the first thing he asked me was if I was able to get the money. I said not yet but how is my dog doing and he explained it can go 50/50 that she will need to get blood work done and cannot do that until I get the money together I asked what is happening with her now and he said they got an IV in her and a warm blanket. When he stepped out I almost threw up I was so disgusted with this place and just wanted to take my dog and leave .Now, the crock doctor came running and told me that Snowy is actively passing and ran to the back with me. I am now standing in front of my beloved dog with my husband and kids watching my angel passing and the doctor crock asked if I wanted him to rev......and stopped asking SMFH. The entire time at this place all they did was put an IV in her and a warm blanket I could have did that myself at home in the comfort. SO we now transitioning very quickly from saving her to talking about afterlife which only cost me $140 dollars with a complimentary Urn. Thank you. But the cherry to top this terrible experience off is they charged me $717.00 for *** what $125 consultation fee $85.52 for IV bag $56.66 to set up her bag ETC...... The doctor never came back to me and my family to discuss what happened with her or to help us with our mourning. Even while I was grieving over my dog another *** came in asking me for money I finally got care credit and she said you have 6 months to pay this off. The ugly big nose *** was walking down the hallway listening showing her face one last time to me and stared me down as if I'm disgraceful for not having $3000 to $10,000 in my pocket. Stay away from this place they are completely unprofessional, mean and greedy. If you have the money they will treat you but if you don't then you are irrelevant and taking up room and time.
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1 comment
#1713563

Doesn't sound like a place I would take my mutt to for veterinary care, but we wonder "what in the world does the abbreviation SMFH stand for?

ID
#1581161 Review #1581161 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
New Reviewer

Minus 5! They hurt my dog!