Robyn K Xjj

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1.0
Unable to pay account via online, Bpay etc. Unable to speak to customer service on the phone call waiting on 2 hours. Had to take funds out of mortgage to pay in full in order to stop late fees which I was unable to pay for. This is the second time I have been subjected to this poor management. I will no longer use latitude financial for this reason, payment options don't work and you are sent late fees on top of. Dodgy company and very unreliable.
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Loss:
$30
Pros:
  • Payment options
Cons:
  • Payment options non successful

Preferred solution: Apology

User's recommendation: Don't go there

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