Latitude Financial
Latitude Financial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Latitude Financial reviews show a 1.0 star rating from 2 customer reviews, with consumers mostly dissatisfied, 100% unfavorable distribution, complaints about reliability and customer service, and a reported high price level.
Key Takeaways for Future Customers
- Check statements closely and monitor balances before assuming payments cleared.
- Expect difficulty using online payment options and potential delays with BPay.
- Consider escalation paths like AFCA if billing disputes are unresolved.
Negative Feedback / Risk Areas
- Latitude Financial customer complaints cite billing errors such as wrongful Account Service Fee charges.
- Recurring issues with payment options failing and late fees applied despite attempts to pay.
- Poor customer service access with long phone waits and unresolved misapplied payments.
Positive Feedback
Payment options are listed as a pro, though consumers report they may not work reliably in practice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Latitude Financial reviews show a 1.0 star rating from 2 customer reviews, with consumers mostly dissatisfied, 100% unfavorable distribution, complaints about reliability and customer service, and a reported high price level.
Key Takeaways for Future Customers
- Check statements closely and monitor balances before assuming payments cleared.
- Expect difficulty using online payment options and potential delays with BPay.
- Consider escalation paths like AFCA if billing disputes are unresolved.
Negative Feedback / Risk Areas
- Latitude Financial customer complaints cite billing errors such as wrongful Account Service Fee charges.
- Recurring issues with payment options failing and late fees applied despite attempts to pay.
- Poor customer service access with long phone waits and unresolved misapplied payments.
Positive Feedback
Payment options are listed as a pro, though consumers report they may not work reliably in practice.
Overcharge
- - Last statement balance should have been nil; prior balance $10.95 paid 1/7/25.
- - Account Service Fee charged again; please send another statement.
I have just explained to someone on a chat line but I will explain it again. I received my last statement a couple of days ago.
The balance should have been nil as the balance on the previous statement was $10.95 which I paid on the 1/7/25.
I have been charged an Account Service Fee again. Please send another statement unless the balance is nil.
User's recommendation: Watch your balances every statement.
Closing account
- - Two BPay payments went to the wrong account.
- - Late fees total over three months.
- - Complaint with AFCA lodged and in progress.
Previously have had 2xBPay payments deposited into wrong account. Company refused to transfer into correct account.
Late payments fess totalling over three months. Paid account and requested account to be closed. Very frustrating not being provided service.
Lodged complaint with AFCA. currently in progress
- Customer service
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication nil available
- - Unable to pay the account online or via Bpay.
- - Phone wait times were around 2 hours.
- - Had to use mortgage funds to pay in full to stop late fees.
Unable to pay account via online, Bpay etc. Unable to speak to customer service on the phone call waiting on 2 hours.
Had to take funds out of mortgage to pay in full in order to stop late fees which I was unable to pay for. This is the second time I have been subjected to this poor management.
I will no longer use latitude financial for this reason, payment options don't work and you are sent late fees on top of. Dodgy company and very unreliable.
- Payment options
- Payment options non successful
Preferred solution: Apology
User's recommendation: Don't go there
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