Flight cancellation

I cancelled my flights from Melbourne to Dhaka. I was told I would receive airline credit for Singapore airlines upon cancellation. As I tried to redeem my airline credit they said I was now uneligible. They said they were going to look into it and get back to me about whether I was eligible or not. Even though I was told over the phone I would receive the airline credit, they told me they were going to go through the phone record to let me know the outcome. I have called multiple times just to be put on hold for hours and not get back to.
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ID
#3234467 Review #3234467 is a subjective opinion of poster.
Location
Melbourne, Victoria

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New Reviewer

2nd crap review

In Ma4ch my flights to Croatia were cancelled, I was told on 18th April refund in two weeks, its now 8th July and still nothing, new tactic they have removed my booking from the app if they think I will stop chasing this they are very wrong, I am contacting the CEO as I have an email but I expec5 he will ignore me as his staff do ,dont ever use this company they are crooks

User's recommendation: Don’t touch them with a bargepole.

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ID
#2041206 Review #2041206 is a subjective opinion of poster.
Location
Hamilton, Scotland
Preferred solution
Full refund

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