Manufacturer: Lasership Category: Delivery Services Clear all filters (22 of 22 reviews match)
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Got one day shipping on a package.I was home waiting at the time they allegedly "were unable to deliver my package." It was a package with no signature required going to a quiet house in a quiet neighborhood, the package could have been, safely, left at the door had they actually come... which they didn't. No knock, no doorbell ring, no note on the door, nothing. I called their customer support and was informed that the package was, again, out...
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Anonymous

Anonymous I'm actually on the phone with them now because it's almost 9 and I have yet to receive my package. Amazon really need to dump this company. This is the third time I've had a ...

1.0
I didn't like
  • Delivery time
  • Lies about delivery
#884173
The next day we received an email from Amazon stating that Laser Ship either lost or damaged the package and it was being sent back to Amazon. On Friday evening we again ordered from Amazon and paid extra for a Saturday delivery. Once again, come Saturday evening at 9pm we received an email stating that Laser Ship "attempted" to deliver the package and could not and again we were sitting on the front porch all evening. Come Sunday late...
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Anonymous

Anonymous Amazon would never discuss with a customer whether they would choose to continue business or choose not to do business with a particular delivery company. Furthermore, most of...

1.0
I didn't like
  • Never delivered and then lied about it
#872627
Im sure the delivery guy doesnt even get in trouble. Customer service says they take full responsibility, but what responsibily are they really taking? Because they didnt solve anything. I'll be giving reviews on this company to make sure people dont have to go through what I went through. If i had the choice to pick who delivered my package i would never had picked Lasership, because honestly I have never heard of this company, and I see...
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Anonymous

Anonymous at least UPS gets it in the neighborhood...then you sometimes find it

Lasership Next Day Delivery Service Review

#855545
1.0
Order tracking stated package was delivered to front porch. However we were home and nobody delivered a package. Also reviewed security camera and there was no delivery. Was told by customer service package was scanned as delivered even though it wasn't. Was told it would arrive the next day, but it never arrived. Was given refund by Amazon. Can't believe Amazon uses this company.
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Lasership Next Day Delivery Service Review

#853105
1.0
Terrible! not delivered on time and waited 40 minutes on hold for absolutely no answers! Will not use again!
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Amazon Prime Customers beware, next day delivery is never going to happen with this joke of a delivery service. Located in Virginia, but they have no clue as to what is happening in the NYC metro area except to say they are aware of the problem, and they know the drivers are not doing what they are supposed to be doing. WHAT THE HECK........ So fix it!!! Get rid of Heckle and Jeckle and have the company run the way its supposed to run. ...
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I noticed in the morning that the last tracking status from LaserShip was something like "arrived at facility" at 12:15 a.m. Normally their tracking information indicates the time the package was "loaded onto vehicle" and then "out for delivery," so I suspected something might be wrong. Around 8:30 p.m., the tracking info was updated to "loaded onto vehicle." There was another entry a minute after that which indicated the package was damaged...
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The reason their service is garbage is because of the people in charge.They dont keep their drivers on the same route so EVERYDAY YOURE DELIVERING IN A NEW ROUTE.Therefore youre trying to rush and that leaves you no time to wait for signatures and for someone to come to the door. I stopped delivering for them because of this reason. Every time i learned a route they took it from me and gave me a new 1. Theyre not good to contract for either.They...
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1.0
I didn't like
  • Poor excuses
#824513