New Reviewer

Do not Use this Company

We purchased 2 laser engraving machines from Bruce Barrett and Laser Mill Inc. in 2010-we have been unsuccessfully trying to resolve ever since. Right away we had problems with one machine, the second one was very late arriving to us and never worked properly. They tried unsuccessfully to repair a couple times and basically they gave up. Bruce Barrett told me that we should use these machines for something else, that he did not guarantee they would work with glass- which is why we purchased them in the first place. Bruce was lying because we sent him glass samples that he tested and he made these machines with rotary attachments specifically made to rotate and engrave around the glass. It was a lie. They stopped communicating with us after months of us trying to resolve by phone and email- and we lost lots of business as we wasted valuable time with high priced, inferior and defective machinery. They presented themselves to our company as "experts" in building custom laser engraving machines showing pictures of all their great systems. Sending us emails that they have great results from the glass samples we sent to them for testing. They cannot be trusted and will not honor their machinery warranty. We wasted over $30,000 with this company. BUYER BEWARE CANNOT BE UNDERSTATED. DO NOT USE THIS COMPANY. GUARANTEE IS ONLY AS GOOD AS THE COMPANY SIGNING IT- AND THEY ARE HORRIBLE.
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2 comments
#1007488

I have had NOTHING but issues with Laser Mill. DO NOT USE THIS COMPANY TO PURCHASE AND DO NOT LET THEM PURCHASE FROM YOU.

#654191

We would like to remove this post if possible. Bel has amicably resolved all of its issues with Laser Mill.

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ID
#264200 Review #264200 is a subjective opinion of poster.
Location
Calcutta, West Bengal
Loss
$15000

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