Lasagna House Houston on FM 1960 is Terrible!
I will never patronize this business again because of a horrifying experience that occured today at the FM 1960 location. I have been dining at this location for over 11 yrs. I am appalled about the way that I was treated. My 10 year old son had just had minor ear surgery, and was hungry so we stopped in for lunch on 07/02/08 @ 11:30 am. Halfway through the meal my son without warning started throwing up and could not make it to the bathroom, so he just kneeled down by the table and vomited. The waitress Kelly was aware and brought me several napkins. I apologized to her and she said "no problem". I noticed her telling everyone who worked in the place, and they would point to the table and stare. Okay, that was humiliating. My mother arrived and took her food and drink to go. I got the check, and went up to the desk to pay, Susan and a woman named Rebecca were at the cashier desk. I smiled and said "Hi". Neither of them said a word, they just glared, then Rebecca said very rudely, "Huh, no apology, no explanation! Unbelievable!" I was appalled, and said, you mean that my son threw up. He could not help it, I said if he could have helped it, it would not have happened, and if he would have started off to the bathroom, it would have been worse because he would have vomited all the way there, you should apologize to me because he got sick!" She said, "Me apologize to you? Hah, I have to CLEAN UP YOUR SONS PUKE! Unbelievable!". I replied that he could not help it and it would have been worse if he would have tried to make it to the bathroom, she said, Well, he should have PUKED in the bathroom! I was horrified, and had a few choice words to say to her including, ***! You B, I will never patronize this restaurant ever again! She said, "Good I am glad, and Back at you! It was a complete unavoidable accident. The "so called manager, Rebecca, is vunprofessional! If they had a real professional in that position, she would have never treated a customer like that especially given the circumstances! It is not like it was intentional! My 10 year old felt so bad about himself on the way home because he heard the whole thing! He was in tears on the way home in the car. I had to explain to him that he did not do anything wrong, and he could not help what happened. Dining out is not a neccisity! It is a luxory, and they should value each customer! I hope that they can send Rebecca to Hospitality and Customer Service Classes because her behavior is completely unprofessional and absurd!
I really enjoy coming to Lasagna House on Westheimer. ... We happen to be driving past Lasagna House III and I said we are eating here. ...
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