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Purchased a Larson door full glass they said lifetime warranty and guaranteed the doorhandles will never tarnish. So when the handles tarnished and the hinge starting to weaken. I called Larson for them to replace the hinge handles and lock. Now I have went to LOWES for a new lock set 2 times and they used to stock there locks sets. Now they knew there Larson doors were guaranteed so they would hand me a new lock. But LOWES got tired of carrying...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

Ordered 2french doors from Manards contractor installed them2months ago noticed when it got cold doors had terrible draft problems of a closer look you could see daylight through doors also noticed when you try to shut the door would not latch properly because of the other door would move contacted Larson customer support asking for a for a customer rep to come out and see what was wrong even offered to pay for it with no help went to Menards...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns.
We like to document situations like th...

I am experiencing the very same thing. It sounds like the same Larson door as described, and it's icing up very badly. I thought it was just due to poor weather stripping but there's nothing I can do to fix it. I did notice that the plastic molding around the window is kind of shoddy and loose. I see a lot of cold air seeping in through there and I think that's what's happening. I'm glad I read this, or who knows how long I would have been...
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Anonymous

Anonymous What's happening here is that the seal to your entry door is poor.
When your entry door has a poor seal, the warm air from inside your house leaks through to the storm door...

LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.0
#974724

Larson Doors Door Review

#975809
Bought the same brand door and thebthing freezes up. We are having deep freeze spell here. Every morning I open the front door and there is frost and thin ice on the glass and handle.
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Larson Doors Tradewinds Door Review

#969443
1.0
I have a white Larson high view aluminum door. The retractable glass window is stuck inside the door. I called customer service and the guy laughed at me. It's December in buffalo and now I have a screen on my door instead of glass to keep the heat in. I'm so pissed off. $250 spent at lowest down the drain
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Short Review for November 21, 2016

#959114
1.3
Ordered door through Menards. Door came incomplete. Received run-around from Menards. They let Larson know. Larson called me. More or less blew me off. Now I notice parts missing from custom door. But, why would they care. Will not go to Menards anymore. And, will not buy or recommend Larson for a door.
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Short Review for November 21, 2016

#958857
1.6
After talking to a rep from Larson doors. I know I was blown off. That nothing was going to be done about the problem. Yes, they offered to reimburse me for the cost of the drill bit. But, the point is how more people are just going to grin and bear it. And really cheap China made hardware. I am letting everyone I can stay away from Menaeds and Larson Doors
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I have tried everything to fix this issue. Most disappointing , Larson should fix this issue. Could literally scrape the ice off the door with a scraper, at this rate the door will not last a year. there is actually water on the door jam when the ice melts off. I'm not sure if more insulation or a stronger pane window needs to be installed in these doors. I hope as many complaints as I have read the company will see fit to correct this issue. We...
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Anonymous

Anonymous The problem is not with the storm door, it is with your entry door. When the entry door has a poor seal, the warm, moist air from the inside of the house is hitting against th...

LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.7
#973619
Spent 379.00 on a Larson Storm door and now I am having issues with ICE building up on the INSIDE of the door. Not a good thing. NEVER BUY ANOTHER LARSON PRODUCT. Lowes told me, ( "One of the best with Low-E) HA. It is 12 degrees this morning in north central West Virginia. This is product is UNacceptable. I have had the installer lower the sweep, hoping that would help, but as you can see by the picture, I am still having ice building up on the...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

Anonymous

Anonymous The problem is not with your Larson door, it is with the entry door to your house. It is leaking warm, humidified air into the space between the storm door and your entry doo...

1.9
I didn't like
  • I have ice on the inside of my door
  • How many times do i need to tell you
  • Poor quality of parts on door
#973605
We paid $500 for a Larson security door including installation by a contractor! This door was presented with a video of being beaten with a bat, and a crowbar with no damage. It comes with a Lifetime Warranty! Right! My son walks into the door and it shattered the glass! When I called about the warranty, the glass is only covered for the first year!!!! The lifetime warranty covers the frame and hinges! DO NOT PURCHASE FROM LARSON! Their lifetime...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.5
I didn't like
  • Bad warranty and poor customer service
Bought door in spring by fall the bottom door seal shrunk at least an inch. Called Larson were told seal was not covered by warranty. It would be over $7.00 to purchase a new one. When calling they want you to go online and deal with you that way. Opted to stay on phone. the wait was suppose to be 30 minutes it was 50. The lady on phone was not very nice in the least. Bought previous storm doors with loose hanging screens. Also have...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.7
I didn't like
  • Customer service
  • Actual quality and company neglect of customers
  • Phone run-around
#958854
Purchased a Larson storm door. No installation came with it. The video's were horrible. I called Larson 4 times and they said I would get a call back in a 1/2 an hour. It's been over an hour and I am still waiting. I can't go any further without the installation manual. Not as easy to install as Larson says so. Actually it's very hard. xxxxxx xxxxxxx xxxxx xxxxxxx xxxx xxxx xxxxxxxxx x xxx x x x x x x x x x x x x x x x xx x I...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved. I'd like to have a member of my team tak...

5.0
#957374
I bought a new storm door for the front of my house. I have a older house with larger doors and had to special order it to fit (84" doors), plus a color not carried in Lowes. I install it and it fit perfectly. The instructions were clear (yes, this guy can follow instructions). It took a while to install, but I love it. I love the self storing screens and the double openers. The door is solid and well built... I liked it so much, I...
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Anonymous

Pete I installed a new security door to the front door bur messed up when cutting the latch side z bar .I cut the top instead of the bottom (my mistake) anyways i called customer ...

LarsonDoorsCares

LarsonDoorsCares Thank you for sharing your experience!

First called customer service and left a call back number. After 2 hours, called them again and this time decided to wait (recording said 30 minutes). I waited over 1 hour and no one answered. Taking the next step, I visited their website and started a chat with Diane. I explained that I had storm doors professionally installed approx. 6 months earlier. I removed the screen door and tried replacing it with glass however, the glass frame...
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LarsonDoorsCares

LarsonDoorsCares Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved. I'd like to have a member of my team tak...

Anonymous

Anonymous Follow up to Horrible Service Post
Contacted Lowe's (where I purchased Larson Signature storm doors) and asked if they could provide assistance. The Lowe's rep offered and...