Anonymous
map-marker Dekalb, Illinois

They're glass doors are not tempered glass.

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Larson Doors - They're glass doors are not tempered glass.
Larson Doors - They're glass doors are not tempered glass. - Image 2
Larson Doors - They're glass doors are not tempered glass. - Image 3
So my child opens a door a little bit too wide and it cracks and breaks all over the floor front and back. I threw out all my carpeting and everything because it was too much glass. Too clean. Products like this should have more safety in place like tempered glass.
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Cons:
  • Dangerous
  • Hard to open

User's recommendation: Buy from a company that tempers glass or uses acrylic.

James R Pdj

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Verified Reviewer
| map-marker Middletown Township, New Jersey

You can’t buy a complete Lock set

Why in the *** would Larson quit selling the complete lock sets for these millions of doors theyve already sold. Stupid!!!

My wife my 3 trips to Lowes to get a new lock set (just like you use to be able to do), All she could get is handle replacement kits w/new lock but no mortise insert or striking plate. Nuts!!! So, our old one is gold and guess what? They dont have gold ones.

So, we bought the unmatched color anyways (because we need a lock) and all of this just because we lost the keys to the original. And, guess what? This f.cking kit wont work with the original mortise insert. I will never buy from these idiots again.

All we wanted was to buy replacement parts, just insane!! These mfrs ruined my vacation over this stupid sh.t.

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Loss:
$80
Pros:
  • Doors seems quality

Preferred solution: To buy a complete replacement lock set at Lowes (where I purchased the door)

User's recommendation: Sell complete lock sets for these millions of doors you already sold.

1 comment
Guest

I recently spoke to a customer service person after trying to contact them by phone for two weeks. When I did get a hold of the customer service agent he was rude and short in his demeanor.

It was as if I was bothering him which was interesting considering it was the first time I ever actually talked to a person that was representing Larson doors Larson doors. I would never buy anything from this company anybody but Larson.

Linda C Wdm

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Verified Buyer
|

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Verified Reviewer
| map-marker Trinidad, Texas

I bought 2 storm doors from lowes and had them installed. They look good except for the glass glass is horrible. There is no way you can clean them without streaks. I called larson doors and was i

I bought 2 Tradewind larson storm doors. And I had them installed.

They look good if you don't pay attention to the glass. There is no way to clean them without leaving streaks. I think it has to do with the E glass. I called customer service and they were NO help.

They told me the doors have lifetime warranty but not the glass, they suggested some cleaners to try which I did. Nothing helps. I wish they would have used regular glass. I love to look out but when the sun shines through you see all the streaks.

VERY DISAPPOINTED

As you can see in the pictures the smudges that appear never come off

There is no way to clean the glass without streaks. I called Larson doors and was told the lifetime warranty does not cover the glass. Which is sad the doors are beautiful but the glass when the sun hits the glass there is streaks everywhere.

I used what they suggested but it doesn't work! I think it is because they used e glass

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Preferred solution: Replace the glass

User's recommendation: Don't buy them

3 comments
Berk Lka

that

Guest

This is my issue also. I cannot clean the glass without streaks.

I called Larson customer service and was told to use a regular glass cleaner, but that does not work. The glass will not clean Straka free.

I have tried glass cleaner, vinegar and water and alcohol . Nothing cleans the glass clear.

Guest

This

View more comments (2)
Anonymous
map-marker Blairsville, Georgia

Very poor customer service online or calls made to company…most frustrating communication with a company so far in my experience of making a simple return

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I sent a photo of storm door serial number to be sure I got the proper part for my Larson doordidnt happen I was sent wrong latch assembly which was for opposite opening directionso I tried for 3 days to simply talk to personstayed on hold for a ridiculous amount of timefinally I just hung upso it went on for 2 more dayseither not open yet or already closed for the dayridiculous amount of time on my end just wasted so I just mailed the part back at my own expense even though I was sent wrong item
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User's recommendation: Not professional service in customer satisfaction

Anonymous
map-marker Pittsford, New York

Replacement

These fools had ne on hold for an hour today. Then.. you guessed it. They hung up on me. I won't forget
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Anonymous
map-marker Jackson, Michigan

No reply

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No replies from Larson customer service regarding an installation issue. Don't expect support when installing their product.
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Adam W Goy
map-marker Fairfax, Virginia

Replace Glass Panel

My inlaws need to replace a glass panel for their storm door, model: SD0324NEW. It was purchased in 2009. Color cranberry. How do I find a replacement glass panel?
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Preferred solution: Let the company propose a solution

Shirley F Vwo

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Verified Reviewer
| map-marker Peachtree City, Georgia

Poor quality door stop

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Larson Doors - Poor quality door stop
Larson Doors - Poor quality door stop - Image 2
Larson Doors - Poor quality door stop - Image 3
I purchased 2 larson full view storm doors. $200each. Havent had but few months and the bar at bottom that can be adjusted to keep door open sticks and wont allow door to close. Took bar off and still cant break free. Now door is subject to damage from wind and someone has to hold door if you need to carry something in.
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Cons:
  • Poor quality adjustment bar

Preferred solution: Price reduction

User's recommendation: Pick another brand

Jan B Zyv

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Verified Reviewer
| map-marker North Wilkesboro, North Carolina

Pet door..one of the small windows burst out

The door has 2 small windows on each side of the pet door, one of them just busted out. What do I do?
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Preferred solution: Let the company propose a solution

Ana O Mvo

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Locking glass opening

Hello, Maybe i am missing something but i purchase a larson highview storm door- Timberline 32x80 We have noticed after it was instalked that the glass part of the door can be opened from the inside as well as the OUTSIDE. What is the use of having a lock on the door when anyone could put their hand through that opening? I tried looking for a video online to see if i am doing something wrong but had no luck. Please let me know . Thanks
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User's recommendation: I have nit hward from Larson but i was a simple fix that we were able to do ourselves. Thanks

Raymond k Egf

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Verified Reviewer

Product is bad

Door does not fit and customer service does not respond to my calls. Robot chat service was unable to help. I had to send pictures of outside photos, inside photos and extreme close up photos. Still no help from customer service. I set up a scheduled call with higher up customer service and never recieved a call. Useless.
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Loss:
$1
Cons:
  • Useless

Preferred solution: Let the company propose a solution

User's recommendation: Shop Anderson or Pella

Anonymous
map-marker Albuquerque, New Mexico

Terrible customer service & website (does not show the majority of parts needed)

The doors/screens are well constructed and somewhat easy to !install BUT, If you buy, pray that you do not have any problems, if so you are SOOL. It is Impossible to talk, chat, or email anyone. Worst service imaginable!
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User's recommendation: If you buy, pray that you do not have any problems, if so you are SOOL!

Anonymous
map-marker Sylvania, Ohio

8ft sliding doors misinformation when I bought plus when I called custmer service . I

I was told that both doors could be removed if needed to replace our hot tub we bought from you. It is in a four season room. The non moving door had to be totally taken apart so we could get the hot tub out of the room because that it was attached to the frame the factory . Bill
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User's recommendation: don’t believe what is said get it in writing

Anonymous
map-marker Staten Island, New York

Poor quality

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This will be the fourth storm door that has gone out of square in several years , has dropped 3/16 of an inch on the latch side. Actually cutting into the aluminum saddle for the main door. I'm sure the technology is there to make a quality,look to other manufacture long lasting door frame, so it must be either the lack of quality materials or personnel to build a decent door.
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User's recommendation: look to other manufacturers

1 comment
Guest

Your building may be out of true and anything correctly fitting recently installed will warp to accommodate that. Have the guy with the laser come and measure your foundation.

Louis M Wvt

Good product, however the use of *** poor installers through Lowes to have their products installed

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Original review Oct 24, 2021
We had 2 Interior & Security storm doors installed on our home 4 months ago, and the workmanship was unacceptable, one would expect professional workmanship from a Contractor used by Lowe's. We have contacted Lowe's repeatedlmore than once about the issues, and still have not had the problems resolved.These issues are life threating and have caused serious injury to relatives who are handicapped that stumble on this makeshift threshold. Not being able to open the doors because of the great gap is disturbing. We're sending this to you,because of the seriousness of this situation, hopefully some one in your orginization sees this before someone is gravely injured.
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Loss:
$3500
Pros:
  • Good door
  • Good design
Cons:
  • Poor installation

Preferred solution: Full refund

User's recommendation: Don't purchase doors from Lowes, they use inferior installers to install Larson doors. I hope that Larsen Corporation gets this message. before they have settle an injury Law Suit, which is inevitable.

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