Larson Doors
Reviews and Complaints
They're glass doors are not tempered glass.
- Dangerous
- Hard to open
User's recommendation: Buy from a company that tempers glass or uses acrylic.
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Verified Reviewer | Middletown Township, New JerseyYou can’t buy a complete Lock set
Why in the *** would Larson quit selling the complete lock sets for these millions of doors theyve already sold. Stupid!!!
My wife my 3 trips to Lowes to get a new lock set (just like you use to be able to do), All she could get is handle replacement kits w/new lock but no mortise insert or striking plate. Nuts!!! So, our old one is gold and guess what? They dont have gold ones.
So, we bought the unmatched color anyways (because we need a lock) and all of this just because we lost the keys to the original. And, guess what? This f.cking kit wont work with the original mortise insert. I will never buy from these idiots again.
All we wanted was to buy replacement parts, just insane!! These mfrs ruined my vacation over this stupid sh.t.
- Doors seems quality
Preferred solution: To buy a complete replacement lock set at Lowes (where I purchased the door)
User's recommendation: Sell complete lock sets for these millions of doors you already sold.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Trinidad, TexasI bought 2 storm doors from lowes and had them installed. They look good except for the glass glass is horrible. There is no way you can clean them without streaks. I called larson doors and was i
I bought 2 Tradewind larson storm doors. And I had them installed.
They look good if you don't pay attention to the glass. There is no way to clean them without leaving streaks. I think it has to do with the E glass. I called customer service and they were NO help.
They told me the doors have lifetime warranty but not the glass, they suggested some cleaners to try which I did. Nothing helps. I wish they would have used regular glass. I love to look out but when the sun shines through you see all the streaks.
VERY DISAPPOINTED
As you can see in the pictures the smudges that appear never come off
There is no way to clean the glass without streaks. I called Larson doors and was told the lifetime warranty does not cover the glass. Which is sad the doors are beautiful but the glass when the sun hits the glass there is streaks everywhere.
I used what they suggested but it doesn't work! I think it is because they used e glass
Preferred solution: Replace the glass
User's recommendation: Don't buy them
Very poor customer service online or calls made to company…most frustrating communication with a company so far in my experience of making a simple return
User's recommendation: Not professional service in customer satisfaction
Replacement
No reply
Replace Glass Panel
Preferred solution: Let the company propose a solution
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Verified Reviewer | Peachtree City, GeorgiaPoor quality door stop
- Poor quality adjustment bar
Preferred solution: Price reduction
User's recommendation: Pick another brand
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Verified Reviewer | North Wilkesboro, North CarolinaPet door..one of the small windows burst out
Preferred solution: Let the company propose a solution
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Verified Reviewer | Minneapolis, MinnesotaLocking glass opening
User's recommendation: I have nit hward from Larson but i was a simple fix that we were able to do ourselves. Thanks
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Verified ReviewerProduct is bad
- Useless
Preferred solution: Let the company propose a solution
User's recommendation: Shop Anderson or Pella
Terrible customer service & website (does not show the majority of parts needed)
User's recommendation: If you buy, pray that you do not have any problems, if so you are SOOL!
8ft sliding doors misinformation when I bought plus when I called custmer service . I
User's recommendation: don’t believe what is said get it in writing
Poor quality
User's recommendation: look to other manufacturers
Good product, however the use of *** poor installers through Lowes to have their products installed
- Good door
- Good design
- Poor installation
Preferred solution: Full refund
User's recommendation: Don't purchase doors from Lowes, they use inferior installers to install Larson doors. I hope that Larsen Corporation gets this message. before they have settle an injury Law Suit, which is inevitable.
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I recently spoke to a customer service person after trying to contact them by phone for two weeks. When I did get a hold of the customer service agent he was rude and short in his demeanor.
It was as if I was bothering him which was interesting considering it was the first time I ever actually talked to a person that was representing Larson doors Larson doors. I would never buy anything from this company anybody but Larson.