Horrible Customer Service and Finance dept

Buying a new vehicle via internet and communicating with sales person for a cash deal turns into horrible experience and waiting over 2.5 hours to get into the Finance dept.
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ID
#1681145 Review #1681145 is a subjective opinion of poster.

Dealer selling toyota camry LE after negotiating for XLE

I went to larry miller toyota in peoria to buy a toyota camry hybrid XLE, test drove a XLE vehicle with silver color and asked the sales assistant about the specifications and i asked him if its a basic model and he said yes and i specifically asked him if it comes with a GPS and rear view camera he said yes it comes in basic model, we came back and sat down for negotiating and i finalized the price and then i asked him to bring the color i wanted which is metallic grey and he bought the car and i asked him if i could look at the car before i sign the papers and it turned out to be an LE basic model, then i asked him if he got the car by mistake and he said no this is what we negotiated for, i said the car i drove is an XLE and that what we were talking about all this time and then he tells me that for the price we negotiated i get an LE not XLE. Then i asked him how we could solve this and i asked him what i have to pay to get an XLE and after negotiating again for a higher price they still tried to sell me a different color car with no GPS in the car this time. I signed all the papers and then went to look at the car and it turned out to be a different specification with a complete different interior and exterior color too.. Then they go i can walk away if i don't need the car and i don't have to make a deal.
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ID
#440198 Review #440198 is a subjective opinion of poster.
Location
Phoenix, Arizona

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