Larry H Miller Toyota Murray

I had been looking for a rust-free 1999-**** *Runner with a manual transmission, and they supposedly had one, but they performed a straight up BAIT AND SWITCH on me. I flew up to Salt Lake City from southern Arizona.

Lo and behold when I arrive, I immediately notice a TON of rust on the undercarriage and surface rust on the lift gate. Now I understand completely that this is normal for the salted roads of Utah, but that is why I asked specifically if there was any rust. I was told it was rust free and in great shape for "being sixteen." On another note, it seemed to have quite a few other problems to include (but not limited to) sun-worn seats that were almost crunchy, malfunctioning turn signal, and the clutch pedal needed some serious adjustment. When I brought all of this up, I was verbally accosted by the used car manager and he explicitly stated I should have known the vehicle would have a lot of rust since it was in Utah.

I should have walked, no, ran from the dealership at this point.

I did, unfortunately, purchase a vehicle from this dealership, a 2011 4Runner. Although I love the 4Runner and it IS certified pre-owned, it did not appear to be detailed at all except for a light wash of the exterior. The interior had dog hair EVERYWHERE and what I can only assume was many years' worth of dog slobber/mud caked into the back of every seat - it cost me over $200 to have it detailed.

I attempted to clean the hair myself, but my vacuum would not extract the hair. I do not know the breed, but it must have been a short-haired variety that has hairs that work themselves into carpet fabric. I am not someone who goes to a detailer for every little thing and am usually very comfortable in performing all levels of cleaning... but this was excessive to say the least.

Also, the headlights were very hazy to the point that the low beams had a poor scatter pattern; I had them replaced for approximately $800. Also, the center console had a very deep scratch that was not pointed out to me when I was looking at the vehicle (it was on the passenger side and I could not see it while driving/sitting in the passenger seat) which cost over $100 to replace. The salesman did point out ONE scratch on the bumper that didn't look too bad, but when I later washed the exterior of the car, a lot of scratch concealer (black) came off, and it scratch looked much worse than it did before. Granted, I understand I should have noticed SOME of these problems during the test drive, but I expect more from a Toyota dealership and the condition of a certified pre-owned vehicle...

and that they at least thoroughly detail the vehicle, and possibly touch up simple bodywork. My only hope is I receive the title in a timely fashion.

Purchased my 2013 Tundra it was certified used didn't realize my tires were bad until I brought it home due to I purchase the vehicle in the night time around 7 pm so I went back to get tires or to see if they would help me get some new tires they ignore me for about 3 months and when I did go in person they can only give me used tires which were probably worse or the same as the ones that I had on I don't think they really cared about my safety or about my family safety I do not recommend anybody going to Larry H Miller Toyota and waste your money there

The work on my truck that initially needed to be done was not done in the correct amount of time. I was then required to leave the truck overnight.

Second, the work was not even complete or done properly, requiring me to bring my vehicle back. Third, my vehicle was damaged in 2 places within these 2 visits. They then spent two days trying to prove it wasn't them, which in the end they said was inconclusive. They have refused to fix these new problems, and Lance Burcleft told me "I would just have to take his word that they did not do the damage." He has refused to assist me further with my concerns or provide any more details unless I can come in again and sit down with him.

I am blown away with their lack of respect for customer concerns. Their lack of willingness to correct the situation came across in their attitudes, which was belligerent and abusive.

They showed no respect for my time, my property, or their relationship with me as a customer. DO NOT under any circumstances use this dealership.

I took in my 2006 Tacoma for service and during their 60K service (which cost over $500) they put in five quarts of oil on top of what was already in the engine. Resulting in 10 quarts of oil.

Called the Toyota rep which they sent me back to the dealer. Dealer refused to do anything about it. All I asked was a credit for the $30 oil change and they refused. Dealer rep at Larry H Miller Toyota of Salt Lake City (which his name was Joseph Smith !!!!) was a liar and a cheat.

I highly recommend never going to their dealership as you will be mislead, cheated and lied to.

PS... His basketball team sucks as much as his dealerships.