Worst Toyota dealership ever

I had been looking for a rust-free 1999-**** *Runner with a manual transmission, and they supposedly had one, but they performed a straight up BAIT AND SWITCH on me. I flew up to Salt Lake City from southern Arizona. Lo and behold when I arrive, I immediately notice a TON of rust on the undercarriage and surface rust on the lift gate. Now I understand completely that this is normal for the salted roads of Utah, but that is why I asked specifically if there was any rust. I was told it was rust free and in great shape for "being sixteen." On another note, it seemed to have quite a few other problems to include (but not limited to) sun-worn seats that were almost crunchy, malfunctioning turn signal, and the clutch pedal needed some serious adjustment. When I brought all of this up, I was verbally accosted by the used car manager and he explicitly stated I should have known the vehicle would have a lot of rust since it was in Utah. I should have walked, no, ran from the dealership at this point. I did, unfortunately, purchase a vehicle from this dealership, a 2011 4Runner. Although I love the 4Runner and it IS certified pre-owned, it did not appear to be detailed at all except for a light wash of the exterior. The interior had dog hair EVERYWHERE and what I can only assume was many years' worth of dog slobber/mud caked into the back of every seat - it cost me over $200 to have it detailed. I attempted to clean the hair myself, but my vacuum would not extract the hair. I do not know the breed, but it must have been a short-haired variety that has hairs that work themselves into carpet fabric. I am not someone who goes to a detailer for every little thing and am usually very comfortable in performing all levels of cleaning... but this was excessive to say the least. Also, the headlights were very hazy to the point that the low beams had a poor scatter pattern; I had them replaced for approximately $800. Also, the center console had a very deep scratch that was not pointed out to me when I was looking at the vehicle (it was on the passenger side and I could not see it while driving/sitting in the passenger seat) which cost over $100 to replace. The salesman did point out ONE scratch on the bumper that didn't look too bad, but when I later washed the exterior of the car, a lot of scratch concealer (black) came off, and it scratch looked much worse than it did before. Granted, I understand I should have noticed SOME of these problems during the test drive, but I expect more from a Toyota dealership and the condition of a certified pre-owned vehicle... and that they at least thoroughly detail the vehicle, and possibly touch up simple bodywork. My only hope is I receive the title in a timely fashion.
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ID
#917019 Review #917019 is a subjective opinion of poster.
Location
Hoboken, New Jersey
Product
2011 Toyota 4runner Car
Cons
  • Bad salesmen and saleswomen
  • Bait and switch
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

Larry H Miller Toyota Murray - 2013 Toyota Tundra Review from Salt Lake City, Utah

Purchased my 2013 Tundra it was certified used didn't realize my tires were bad until I brought it home due to I purchase the vehicle in the night time around 7 pm so I went back to get tires or to see if they would help me get some new tires they ignore me for about 3 months and when I did go in person they can only give me used tires which were probably worse or the same as the ones that I had on I don't think they really cared about my safety or about my family safety I do not recommend anybody going to Larry H Miller Toyota and waste your money there
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ID
#709721 Review #709721 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Reason of review
Bad quality
New Reviewer

Horrible Customer Service

The work on my truck that initially needed to be done was not done in the correct amount of time. I was then required to leave the truck overnight. Second, the work was not even complete or done properly, requiring me to bring my vehicle back. Third, my vehicle was damaged in 2 places within these 2 visits. They then spent two days trying to prove it wasn't them, which in the end they said was inconclusive. They have refused to fix these new problems, and Lance Burcleft told me "I would just have to take his word that they did not do the damage." He has refused to assist me further with my concerns or provide any more details unless I can come in again and sit down with him. I am blown away with their lack of respect for customer concerns. Their lack of willingness to correct the situation came across in their attitudes, which was belligerent and abusive. They showed no respect for my time, my property, or their relationship with me as a customer. DO NOT under any circumstances use this dealership.
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ID
#606770 Review #606770 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Cons
  • Lack of cooperation to help
  • Lisa jacobson
  • How they treat customer
Reason of review
Poor customer service
Loss
$580
Preferred solution
Let the company propose a solution
New Reviewer

Larry H Miller Toyota is a liar and incompetent

I took in my 2006 Tacoma for service and during their 60K service (which cost over $500) they put in five quarts of oil on top of what was already in the engine. Resulting in 10 quarts of oil. Called the Toyota rep which they sent me back to the dealer. Dealer refused to do anything about it. All I asked was a credit for the $30 oil change and they refused. Dealer rep at Larry H Miller Toyota of Salt Lake City (which his name was Joseph Smith !!!!) was a liar and a cheat. I highly recommend never going to their dealership as you will be mislead, cheated and lied to. PS... His basketball team sucks as much as his dealerships.
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4 comments
#832405

My wife and I have been given the run around and treated so unethically by L H Miller in riverdale, that I am looking into a lawsuit. 2 years ago, my wife and I bought a brand new Chrysler 200 S from them, and it has been nothing but a mess ever since.

The very 1st week, our brakes started making noise and running hot, so I took it in. I was told that it was a new vehicle, and just brake dust. I decided to give it a few weeks, but the problem got so bad that our neighbors would wake up each time we backed out of our driveway. My wife brought the car in for the 1st oil change, and the rep told her that she would just have to deal with it because it was not a safety issue.(complete sexism)That didn't fly with me, so I went right back in the next day and approached the same rep.

I have extensive automotive experience, and when I told him this, he suddenly backpeddled and said that they would fix it.(Zach was the rep) They told us that it was the brake pads, and replaced them, but only after 3 more times of going in and having them just spray off the brakes or grind down the rotors. I was pissed about them grinding down the rotors, and when the noise continued, I made sure that they replaced them since the car was still under the complete warranty and was still making the dang noise. Long story short, I brought the car in over 27 different times over the past 2 years, and they still have not fixed the problem. The final time, I told them they had better fix it, or I am going to lemon law the car.

The week before, I started having engine issues with it dying while I was driving, and barely made it to the dealership just in time for them to tell me that the head gasket was blown and they had a recall on it.(WTF, no notice was sent, but it was eventually fixed) After warning of using the lemon law, they finally said that they knew that this was an issue with the 200's, and put on some aftermarket brakepads. That noise improved, but never went away. I put up with it because it had improved, for another 6 months before finally bringing it in yesterday because it had gotten bad again. This time though, they said that they were no longer going to "Goodwill" any more work on the car, because it is an issue with all 200's and they have replaced the pads 3 times.

I didn't realize that a warranty is a Goodwill fix, but apparently, I paid nearly $30,000 as a favor to have them treat me poorly in the future. Their manager, Darren Erwin; literally told me that he had done me a favor by talking to Chrysler on the phone 3 times in the past 2 years. Wow, I didn't realize that doing *** job was a favor, and I made sure to thank him for being paid to do his job. He then described to me the exact situation that the noise was happening, and told me that he knew this because it happens on all new 200s.

I couldn't believe that he was doing this, and he explained that they were bad cars and that the dealership was aware of the issue but was not going to do a thing about it for ANY of us. I asked if they were telling any of the potential and new buyers about the problem, and he said,"Absolutely not." When I asked him why, he said because not every single one does it, just the majority. Something else to note, my 2 year warranty that came with the vehicle, just happens to be up tomorrow. WHAT A JOKE OF A DEALERSHIP!!

I have never been treated with more disrespect, from the buying process to this final joke of a conversation with the manager. Needless to say, I have cancelled my annual season tickets with the Jazz, forever, and they will learn that word of mouth is a lot more expensive than not fixing the *** problem the first time.

#392896

We were lied to at the Riverdale store, we had the car for two weeks they called us to change the contract and needed to finish the work with the bank. We had signed contracts !

We ended up returning the car.

they are liars and cheats. We returned the car because of the many lies were caught them in.

#342306

I recently had problems with the branch in Albuquerque when I brought my Hyundai in for recall issues. I asked them to look at the ac because it was also out. They wanted to do a test which they said would cost $120 and said that they expected to have to order in a part that would total over $300. I had an appointment, but had to wait an additional two hours beyond their latest estimate to find out this info.

I said I'd have to wait to get the ac fixed and went to my usual guy. He said that the problem with my ac was that the fan had come unplugged. He plugged it back in for nothing, thus saving me $420 dollars.

I asked if there was anyway they could have missed that and he said he doubted it. They were just trying to conn me.

#86522

Amen brother... But I'd go a step further, anything that has Larry H.

Miller, Miller or Larry or any affiliation with any of the above (Sorry Larry's and Millers's)... they're all bad, I bought a van from a used dealership of theirs and they gave me one key. I asked why not two and he said I didn't need two, I was only getting one van. I wanted to knock the guy out.

Then he said if it was a deal breaker I could come in on Monday and get a new key made... what he didn't say is that since it was an electronic key it would cost me $120 and conveniantly I on Monday I had surpassed by 72 hour window to return the car.

I won't ever buy a car from the LHM "family" and if he was still alive he'd better pray I didn't "know" him.

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ID
#160642 Review #160642 is a subjective opinion of poster.
Location
Moab, Utah

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