Laptops Direct Reviews

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Poor customer service

Paid for my items instantly and was guaranteed a delivery date, items never arrived and nobody contacted me. When I contacted them I was told that they had been very busy and that I would just have to wait a couple more weeks. Asked for a refund, customer services not very helpful and made a lot of excuses to not refund the money. Still waiting on a refund!!! Would recommend avoiding doing business with this company!

User's recommendation: Don't waste your time and money with this company.

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ID
#3187305 Review #3187305 is a subjective opinion of poster.
Location
Colwyn Bay, Wales

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New Reviewer

Buy laptops

Hi I don.t have any concern aboute that I Wana buy some laptops on plan for my business and that it I can.t find. Accustomed fre number
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ID
#2433030 Review #2433030 is a subjective opinion of poster.
Location
Bolton, England

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New Reviewer

Warranty not upheld for refurbished HP Laptop

HP laptop purchased end April 2020 and by November 2020 keyboard letters started to peel off. Laptop merely used as backup probably once a week in domestic setting only. Complained but told that it was 'wear and tear' so not covered by £30 warranty. Machine cost over £1k including warranty...disgusted.

User's recommendation: DO NOT BUY FROM THIS COMPANY.

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2 comments
#1979271

All warranties like the one you purchased do not cover cosmetic issues. Key labeling fading is considered a cosmetic issue.

#1979273
@PissedConsumer1979271

This is NOT fading but the complete loss of letters which is still going on even though the machine is rarely used. Your warranties are not worth the paper they are written on and your machines are rubbish.

£1k worth of money wasted. Small claims court here I come.

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ID
#2405321 Review #2405321 is a subjective opinion of poster.
Location
Wirral, England
New Reviewer

My camera not working

Went to sleep last night 10 oclock work up this morning 3 of the cameras are on one is of
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ID
#2379845 Review #2379845 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Took my money then didn't care about my custom.. then rubbed salt into the wound!

If you're a business user, don't touch Laptopsdirect.co.uk with a barge pole. I placed my order for 8GB of RAM for my MacBook Pro and immediately realised I'd made a mistake upon receipt of the goods.. rather than two 4GB sticks, I'd accidentally ordered 1 8GB stick.. an innocent error... But upon calling their 10p a minute 'customer service' helpline (which, in itself should be done for trades descriptions), I was told with complete disinterest that they would not accept the return or exchange of my incorrect order as I was a business... They couldn't care less about retaining a happy, satisfied customer.. nope.. they had my money - and a little extra for calling their premium rate phone line and that was good enough for them. So now, as a sole trader who works extremely hard for his money, I'm left with a useless stick of expensive Ram memory that I'll have to try and peddle myself on Ebay. Companies who operate like this do not deserve your trade.. go elsewhere. FOLLOW-UP - TWO WEEKS LATER (Feb 17th) So, after posting this review, and later seeing further negative reviews had appeared online, I noted I had not received the stock reply here from 'Liam' as others had, however, I had received the same reply from him via my message to LaptopsDirect on their Facebook page... I had replied there and been ignored until I messaged again today asking if it was lip service or if they actually escalated these matters... Well, to my surprise, I have just received a phone call from a slightly nervous sounding gentlemen with regard to my order.. who initially asked me if it was still sealed in it's packaging, which I explained it was.. completely unopened and untouched, resalable quite easily... Then I got the story of how it was now discontinued by them and how they had purchased it directly from their supplier and how they themselves would not be able to get a credit note for it.. and how they didn't want their business (which boasts over 1,000,000 customers on their website) wouldn't want to be out of pocket just as I - a sole trader - wouldn't wish to be out of pocket. I suppose I should show some sympathy for a company with so many customers (about 10% of whom also experience lousy service going by the statistics on this page) and who would rather leave me out of pocket and more than a little disenfranchised than possibly risk maintaining a happy customer, who spends a fair amount of money on hardware each year... Good move there LTD! I'm not entirely sure what the point of their phone call was to me today.. if it was to rub salt in the wound, it was successful. I am no longer disgruntled, I am now outright fuming. So, I repeat.. and shall continue to repeat on each and every review website I can find online; DO NOT SHOP WITH LAPTOPS DIRECT AS A BUSINESS CUSTOMER.
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ID
#596407 Review #596407 is a subjective opinion of poster.
Location
Bristol, Bristol
Cons
  • Useless customer service
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
New Reviewer

NEVER EVER EVER EVER EVER USE THIS COMPANY

Purchased a refurbished laptop but it was faulty on arrival. Was told by Zuu Media (which provides laptop direct's technical service) that the problem was due to the laptop's hardware, and not a software problem. Despite having full warranty, laptops direct refused to fix it (claiming it was a software issue) and charged £35 for sending it back. Presumably the service works fine if there is no problem with the laptop, but it is terrible when a problem occurs. There are a number of similar complaints on other message boards. DO NOT MAKE THE SAME MISTAKE AS ME
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ID
#321150 Review #321150 is a subjective opinion of poster.
Location
London, England

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