Resolved
SA A Jpq

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Resolved: Worst customer service out of any company

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LANZA - Worst customer service out of any company
Updated by user May 16, 2023

Company fixed the issue and I have been provided with product replacement. After reaching out to the color correcting line and my lost order information being forwarded to someone, they resent the lost order and I have received everything.

It just shouldn't have to have taken from April 29, multiple back and forth emails with the product support person, then having to resort to calling the only phone number available to have my order resent. It seemed like a ridiculous way for L'ANZA to do business.

Updated by user May 12, 2023

After calling the Color correction phone number and actually speaking with someone L'anza decided to send out my order again and they will file a claim for the lost shipment. I do think that they need to have a customer service phone number along with their email...

Original review May 11, 2023
I purchased $250 worth of products and apparently they were lost in transit. Never delivered to me nor anyone for that matter.

I stayed in contact with Phoebe a customer service representative and she told me to file a claim with UPS instead of them doing it, which UPS said they had to. Now, I'm out my money and have zero products!

Absolutely horrible customer service! Avoid this company.
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Loss:
$250
Pros:
  • Great products
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Buy products from any other company.

Inna B Vzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I wrote 2 messages, 2 emails and contacted trough PISSED consumer - didn’t get any answer!

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I wrote 2 messages, 2 emails and contacted trough PISSED consumer - didnt get any answer! Im not satisfied at all(
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Preferred solution: I’m looking for the ways to get this products in Poland

Anonymous
map-marker Lakewood, California

Question about toner

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Very helpful lady. Reminded me of something already knew. I appreciate your helpful tip. Love Lanza color!
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User's recommendation: Great customer service

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