
LANZA
LANZA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LANZA has 3.2 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great products.
Cons: Terrible customer service.Recent recommendations regarding this business are as follows: "I have none at this time", "Very helpful", "Buy products from any other company.", "Great customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LANZA has 3.2 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great products.
Cons: Terrible customer service.Recent recommendations regarding this business are as follows: "I have none at this time", "Very helpful", "Buy products from any other company.", "Great customer service".
Review authors value the most Reliability and Turnaround Time. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews


Return
How I return the order 23671
I didnt like the still tor me
So please Helpe me to return it and get a refund
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They sent me an email for a review.When I have not even had my questions answered when I called.I was hung up on
I'm trying to get on the professional site.So I can order some lives in ultimate treatment.Additives seems like it won't take my code.Or my password
User's recommendation: I have none at this time
Very helpful
She helped on how to do the color color application. I was not sure whether to do a shampoo cap or just brush it down. The representative said it would be fine brushing down last 20 minutes.
User's recommendation: Very helpful

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Worst customer service out of any company
Company fixed the issue and I have been provided with product replacement. After reaching out to the color correcting line and my lost order information being forwarded to someone, they resent the lost order and I have received everything.
It just shouldn't have to have taken from April 29, multiple back and forth emails with the product support person, then having to resort to calling the only phone number available to have my order resent. It seemed like a ridiculous way for L'ANZA to do business.
After calling the Color correction phone number and actually speaking with someone L'anza decided to send out my order again and they will file a claim for the lost shipment. I do think that they need to have a customer service phone number along with their email customer service.
I stayed in contact with Phoebe a customer service representative and she told me to file a claim with UPS instead of them doing it, which UPS said they had to. Now, I'm out my money and have zero products!
Absolutely horrible customer service! Avoid this company.
- Great products
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Buy products from any other company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wrote 2 messages, 2 emails and contacted trough PISSED consumer - didn’t get any answer!
I wrote 2 messages, 2 emails and contacted trough PISSED consumer - didnt get any answer!
Im not satisfied at all(
Preferred solution: I’m looking for the ways to get this products in Poland
Question about toner
Very helpful lady. Reminded me of something already knew.
I appreciate your helpful tip. Love Lanza color!
User's recommendation: Great customer service
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