Lanks Automotive
Lanks Automotive Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lanks Automotive has a 1.0 star rating based on 1 customer review with 100% unfavorable feedback; consumers report poor customer service and a high price level, reflected in Lanks Automotive reviews and Lanks Automotive customer complaints about unresolved repairs.
Positive Feedback
No positive feedback reported in the available review.
Negative Feedback / Risk Areas
- Aggressive, profane staff behavior and poor communication about repairs.
- Long delays and unresolved fixes that raise concerns about the auto service quality.
- Unexpected charges and lack of promised calls regarding billing.
- High price level noted by the reviewer.
Key Takeaways for Future Customers
- Expect a 1.0-star reputation and check recent Lanks Automotive reviews before booking.
- Document all calls and agreements and confirm billing details in writing.
- Consider alternatives if you prioritize timely updates and courteous customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lanks Automotive has a 1.0 star rating based on 1 customer review with 100% unfavorable feedback; consumers report poor customer service and a high price level, reflected in Lanks Automotive reviews and Lanks Automotive customer complaints about unresolved repairs.
Positive Feedback
No positive feedback reported in the available review.
Negative Feedback / Risk Areas
- Aggressive, profane staff behavior and poor communication about repairs.
- Long delays and unresolved fixes that raise concerns about the auto service quality.
- Unexpected charges and lack of promised calls regarding billing.
- High price level noted by the reviewer.
Key Takeaways for Future Customers
- Expect a 1.0-star reputation and check recent Lanks Automotive reviews before booking.
- Document all calls and agreements and confirm billing details in writing.
- Consider alternatives if you prioritize timely updates and courteous customer service.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
The store owner called me a ***
- - Left car for repair on Sep 28; no updates for 10 days.
- - Pickup: door still apart; owner was aggressive, swore, and implied charges.
The store owner called me a {{Redacted}}. I left my car for repair on September 28th, but after 10 days with no updates, I called three times to check the progress.
The last time, he told me I could pick up my car at 5 p.m. When I arrived at 5:30, I was informed the door was still apart, and I would need to wait another 20 minutes. At that point, the owner was already becoming aggressive and swore loudly when he saw me.
I asked if the window was fixed, and he responded impatiently, saying he had already told me on the phone that he took the door apart, put it back, and it was now working. I asked if the issue would happen again, and he said it likely would.
I pointed out that it wasnt fair to charge me since the problem wasnt fully resolved, and I had been told I would receive a call before any charges were made.
The owner then walked up close to my face and said, Ill let you go this time, but dont ever come back here again. I think youre a *** He then quickly reassembled the door in three minutes, dropped my keys at me while looking down on me, went back into the store, and shut the door behind him.
Preferred solution: Apology
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