Lange Boots
Lange Boots Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lange Boots has a 5.0 star rating from 1 review and overall satisfied sentiment, though recent feedback cites fit changes and poor postpurchase help.
Key Takeaways for Future Customers
- Check fit carefully and read Lange Boots reviews before buying.
- Expect low price level and value discounts and website experience.
- Ask about warranty and postpurchase support up front.
Negative Feedback / Risk Areas
- Reports of changed last and painful fit despite size choices.
- Poor customer service response and unresolved support requests.
- Concerns reflected in Lange Boots customer complaints about help and warranty handling.
Positive Feedback
Longtime users note great traditional performance and historically good fit; reviewers value discounts and the website.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lange Boots has a 5.0 star rating from 1 review and overall satisfied sentiment, though recent feedback cites fit changes and poor postpurchase help.
Key Takeaways for Future Customers
- Check fit carefully and read Lange Boots reviews before buying.
- Expect low price level and value discounts and website experience.
- Ask about warranty and postpurchase support up front.
Negative Feedback / Risk Areas
- Reports of changed last and painful fit despite size choices.
- Poor customer service response and unresolved support requests.
- Concerns reflected in Lange Boots customer complaints about help and warranty handling.
Positive Feedback
Longtime users note great traditional performance and historically good fit; reviewers value discounts and the website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Fit issue - they could nto care less
- - Tracking confirms revised Lange boots; not yet received; not a warranty issue.
- - Longtime Lange user disappointed by boot changes and failed fittings
Company fixed the issue and I have been provided with product replacement. On the first try they failed.
On the second try they came through above and beyond, with both information to improve the fit, and a replacement set of boots. All of us - me, Lange, and the shop have money invested in success, but i think they not only were reputable but went beyond what was expected. Hrray to Lange.
Now, avoid such problems by clearly explaining basic fit/last changes year over year so consumers cna make intelligent buying decisions. :-).
Lange have always been my go-to ski boot, and this situation really had me disappointed.
I have worn Lange Ski boots for 40 years. My last two pairs, despite being Racing boots, were so comfortable I would not even loosen them if I came in midday. Ss my last pair was getting quite old, I invested in a new set on the boot fitters' recommendation. Based on specs i selected (not what i wanted) the slightly softer boot (120 versus 130) to get a slightly wider and therefore a better fit for my sensitive right foot.
Fail. Despite numerous attempts at custom fitting these boots have been a disaster and essentially unwearable. the bottom line is Lange has changed the last to which these boots are made. <-- edit: I still think this is the big issues and info is not easily available, even if one calls Lange.
Still crazy!
I called and explained my problem and asked what they could do. At first, they were very receptive. Sometimes time pass that I received an email reply. Basically it said go away.
This is not a warranty issue. First of all, I think I partly disagree. Second of all I didn't ask for a warranty replacement.
I asked for help how to fit them how to be able to use the product I paid hundreds of dollars for. When I went back and asked that they provide help they I received nothing not a word in response.
This is shocking for a company I want respect for I question others to make sure you love everything about their boots before you walk out having paid your money because once they have it, you don't matter.
- Great performance traditionally a good fit for me
- Latesst boiots have a totally different fit - painful
Preferred solution: 1. Advice on how to make the boots fit 2. Information on the difference between these and previous boots that fit properly. 3. if neither of those works, some price accommodation on a replacement
User's recommendation: beware and dont count on any post purchase help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewerlange XT3 130 FREERIDE BOOT CUFF BUCKLE HI THERE...
no reply from lange , a very simple issue to fix but lange have decided not even to reply , all I need is a new buckle for the right cuff .very disappointing !
lange XT3 130 FREERIDE BOOT CUFF BUCKLE HI THERE , I NEED A RIGHT SIDED CUFF BUCKLE ( SECOND ONE DOWN) FOR MY XT3 130 LANGE SKI BOOT . PLEASE HELP AS HEADING TO THE ALPS SOON
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