Strlngbby-67

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Never thought I'd have to do this!

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Lane Bryant - Never thought I'd have to do this!
Lane Bryant - Never thought I'd have to do this! - Image 2

DON'T TRY TO CHARGE ALMOST $200 FOR 4 BRAS AGAIN!

This particular time after shopping here for years I get a CR that can't do math correctly. After putting things in my bag I checked on the discounts and they weren't what they should be.

I called and got a gal that can't do her math. They only applied 1 discount and it wasn't even what it was supposed to be. In my world the 50% off usually comes off the lower price one and then that's added to the higher one. I went thru and did this on my basket and they had me almost $40 over what it should've been.

After adding up the totals of each set of 2 with discount I came up with this-58.10 + $53.54 = $111.63. Simple math. That's 4 Bras. Then to top it off the girl can't do math.

She tried to placate me by adding a $10 coupon, but come on! When she's telling me my total in basket is $157 and my basket shows $145 and neither are even close. I was on the phone for an hour till somehow she finally got it down to what it should've been, but that was after I kept asking for a manager.

She asked for info twice, and I had just had it. NOT GOOD LANE BRYANT!

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Pros:
  • Has the big sizes
Cons:
  • Charges too much compared to others

Preferred solution: Apology

User's recommendation: Be sure to check your discounts!

Rose M Zaf

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Verified Reviewer
| map-marker Vallejo, California

Never received my merchandise and went to your fulfillment center warehouse and they could not find what I was given as a tracking number

Lane Bryant - Never received my merchandise and went to your fulfillment center warehouse and...
Lane Bryant - Never received my merchandise and went to your fulfillment center warehouse... - Image 2
Lane Bryant - Never received my merchandise and went to your fulfillment center warehouse... - Image 3
Lane Bryant - Never received my merchandise and went to your fulfillment center warehouse... - Image 4
On December 16th I made an order from Facebook for clothing on lane Bryant on Clarence and my grandson gave his Credit card number and paid for the order I actually screenshotted everything I've never received an update and i'd never received my order.
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User's recommendation: The receipt that I got with the credit card payment and tracking number said shopify on it I screenshot it too. Be careful because nothing has come from the money that I spent at all no order no refund and it really sucks.

Libby D Rmj

Item i received

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I ordered a bra from this company for the first time and I ordered it in a size that is way bigger than ive ever gotten before so I assumed it would fit because its a huge size but when I got it it was VERY difficult to get on and into and it honestly just feels like its choking me. It hurts me and always feels like its stabbing me.

I bought from this place because when I buy from VS the bras are always too small so I took a chance and ordered a huge size on a website id never used before and it looked like these were made for bigger girls but this bra is so uncomfortable and painful. I do not recommend it.

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Loss:
$34

Preferred solution: I’d just like them to know how this bra was horrible

User's recommendation: Do not buy.

Oveda Dgm

Rude management

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Rude, unprofessional, judgmental, tacky management at the Toledo, Ohio location. They have ruined the shopping and customer service experience for me there. I avoid going there now. The younger staff is still real friendly, but idk their schedules to only do business when certain people arent there.
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Pros:
  • Wardrobe options
Cons:
  • Toledo ohio location

Preferred solution: I’m not losing money, but the company is with these women representing the brand.

User's recommendation: Go to a different location.

Carol H Ejt

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Verified Reviewer

Tech issue on website

Could not complete a return on website. She said i should receive a UPS shipping label to my email within a few hours. still have not received it. ORDER # OLBW20067**** Please send label asap to ch8777@***.com Thank you.
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Preferred solution: Full refund

Carder Org

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Verified Reviewer
| map-marker New York, New York

Package

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Lost package wrong address just make sure to double check the shipping address before confirming its
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User's recommendation: Keep track of your package make sure to double check receiving address

Kapri Tby
map-marker Cumming, Georgia

Poor Service at Cumberland store

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I visited the Cumberland store in Smyrna Ga and the service was horrible. The three people working were all talking to each other and trying to get an Ipad to work while two customers were waited. It took at least 15 minutes. i purchased over $300 worth of cloths which included a couple of dress pants, tops and a dress blazer. The person waiting on me refused to provide the hangers for the suit, she said she had too much merchandise in the back to hang. This has never happened to me before in any store that i have shopped at, I will not shop there again.
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User's recommendation: The company should give additional training to staff in this store

Lynnelle Lni

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Verified Reviewer
| map-marker Kansas City, Missouri

T-Shirts

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Has anyone else had a problem with their t-shirts having small holes in them? This happened last year and again this year!!
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Loss:
$50
Cons:
  • T-shirts made in vietnam very thin material

User's recommendation: Buy QUALITY T-SHIRTS

Menelik Wij
map-marker Virginia Beach, Virginia

I would like a catalog

I would like to get a catalog please. Thank you. Mary Steitz 108 Runaway Bay Dr. Apt 112 Va Beach, va 23452
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Anonymous
map-marker Seattle, Washington

Make payment

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LaneBryant never sent my credit card, which h makes more difficult to pay by phone, use my account and make enquiries. Please send my credit card.
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User's recommendation: Don't hold your breath waiting on your credit card to come. It won't. However I've other complaints.

Dianne S Eok

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Verified Reviewer

Asked for a Manager to resolve my card issue & only get the run around or hung up on. Very Poor Customer Service.

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I couldn't get logged on to my account & called the Very Poor Customer Service line & got NO HELP AT ALL but told to call the same number that hung up on me several times. I need to talk to a live person which I relayed that message to all the incompetent representatives & still no one called. If they want a payment someone needs to call me to get this resolved. I'm not driving into the store.
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Pros:
  • Helpful staff in store
  • Price advertised
Cons:
  • Sloppy tacky customer service
  • Automated line hangs up on you instead of getting a live person
  • Customer service representatives paid to do nothing

Preferred solution: Better Customer Service or I'm closing my account & shop elsewhere.

User's recommendation: Live calls. Online is a waste of the customers time & money

Brenda T Gom

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Verified Reviewer
| map-marker Suisun, California

I need help with my complaint and they do have cameras that maybe someone can look into this because it was in the store

Because One of the two clerks in the store at that time stole my personal itemscompliant against a store manager
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Radloff C
map-marker Fenton, Michigan

My credit card

You emailed me regarding my address to get my replacement card .my address 1021 north rd apt d1 fenton Michigan 48430.
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Pros:
  • Nice variety of clothes

Preferred solution: My replacement credit card.

Barbara G Jzw
map-marker Richlands, North Carolina

To be set a catolog to order plus size clothing and a long Jean jacket

To get a catalog sent to me so i can order some plus size clothes and plus size jean jacket for women
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Pros:
  • Nice variety of clothes
  • Fit and comfort
  • Helpful staff in store
Cons:
  • Great clothes and bra

Preferred solution: Deliver product or service ordered

Whitney Y Tsa

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Verified Reviewer

Email

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Never got my order. Terrible customer service. Never ever ordering from lane brant again. Will take money else where
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Loss:
$50
Pros:
  • Quality and nice styles of lane bryant clothing
Cons:
  • Sloppy tacky customer service

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

About my order

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Never received my order. Never received my order. Customer service is ridiculous. They are very rude
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About

Related Companies

Ascena Retail Group, Justice For Girls, Dressbarn, Loft, Ann Taylor

Summary

Lane Bryant is one of the most well-known brands offering plus-sized clothes for women. Lane Bryant's assortment includes tops, pants, jeans, swimming suits, skirts and dresses, accessories, shoes, lingerie and sleepwear and many more. The company provides a great assortment of fashionable and luxurious clothes for any taste. All items can be shipped to any of the company's stores free shipping or right to customer's door shipping costs 7. All products can be bought whether in any local store or online. Lane Bryant offers gift cards that can be become a great present for any occasion. Lane Bryant gives an opportunity to look fashionable without spending much money.

Lane Bryant reviews and complaints

Lane Bryant is ranked 639 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISAPayPal

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