Lane And Associates Family Dentistry

If I could give no stars, I would. Completely not satisfied with the care that my 18-year-old received today. Appointment was made regarding tooth pain with *** in tooth, he was there for a total of 18 minutes and was let go with an appointment to come back a week later for a root canal...no pain relief at all. When he asked for pain meds were told that he could take medication OTC. Luckly I wasnt far away and arrived and started asking questions. I first asked the receptionist if he could be given something for pain and she says no. I then say, we are not looking for any narcotics all I want him to have is a prescription for 800mg Ibuprofen, she checked, and I was told no to get it over the counter. Then his assistant comes out and says that he never asked for anything for pain and I turn to the patient and he says I did and at this point the receptionist says that he did as well, she proceeds to tell me that if they wrote a prescription for Ibuprofen the pharmacist would not fill it and would tell me to get it off the shelf. At this point, I couldn't believe that she would lie to a patient in that manner so I tell her that I am a nurse and I know that he can get a prescription for that. She then goes to speak with the Dentist, comes back and says he wants to speak with yall. Once we get back in a room, the dr does come in and ask what was needed, I explain that the appointment was made because he was in pain and at this point, nothing had been done, he was leaving out the same way that he came in and wasn't even given the option to extract the tooth. I did ask about the 800mg Ibuprofen, and he replies, I don't have a problem with that. After having xrays he was told that he would be getting a root canal on next Friday when he came back, so my question to them was did you ask him if that's what he wanted and how do you know he didn't want the tooth extracted since it was causing him so much pain at this point. Nothing was explained to him, and they didn't even take the time to make sure he understood what was told to him. Needless to say, they saw an 18-year-old that they tried to take advantage of. I even said to the dr, you don't have a patient that is hurting and make an appointment because of pain and you don't even try to do anything to help that patient out. They want to do a root canal cause its more money that they can charge the insurance, however I will definitely be monitoring and waiting on the explanation of bill from today and looking for anything out of sorts. I wouldn't recommend this place to anybody. Imagine all the people that they miss treat and take advantage of and get away with it when no one that knows better is there to advocate for them.