Jeff D Mgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westby, Wisconsin

Nefarious credit card payment system

Consumers beware, unless written notification of non-renewal is provided 60 days in advance of the final service date of the current term, they will auto-subscribe you for another 12-month term. My monthly payments went from $284 to $355. They sent no email notification when my term was nearing the end. I was dealing with a dying father at the time and when I asked Lands of America to cancel my subscription and to stop charging my card, my rep told me that he couldn't. My only alternative was to cancel my credit card and get a brand-new card with new numbers. After doing that, I discovered that Lands Of America has it set up to continue with the auto-pay, even with a brand-new card. A phone call directly to MasterCard finally put a block on this merchant. The way this company operates is underhanded, and they deliberately make it almost impossible to cancel a subscription. My credit card company was appalled by their tactics.
View full review

User's recommendation: Avoid this company.

1 comment
#2355788

This "automatic renewal" nonsense is a surprisingly common practice. That provision is stated somewhere in the original contract (you will need a 16x jeweler's loupe magnifier to find it).

The only remedy is to furnish a written cease and desist demand and serve via Certified Mail Return Receipt Requested. Keep all receipts and copies of correspondence. You must do usually a minimum of 30 days prior to the onset of the "new" billing period, but it is best to read the contract in case they've tinkered with that, too. They may well attempt to bill you 3-4 months ahead of the 'renewal' date.

Advise your financial institution of the 'drop dead' date for this vendor and to dishonor any attempts at billing and collection after that date. (I'm surprised that your rep was 'surprised' at the request). It's a disgusting way to "keep customers" and is not designed for your convenience of uninterrupted bliss. Folks need to remember to read everything they sign, we're all guilty of at least some of that omission.

There is an increasing number of bottom feeders who prey upon ordinary, normal thinking folks that a yearly contract is exactly that. Thank you for bringing this emerging issue to the forefront of this forum ; another example of such a company : Terminix (harder to get rid of than the bugs)

Anonymous
map-marker Irvine, California

Terrible customer service

After your sign up for a listing, the company assigns you a customer service rep. The rep who was assigned to me does not return my calls. Left multiple voice mails, sent messages but no response. You cannot talk to any human being. I wish I never signed up for a listing. Bad customer service.
View full review
Buck F Gat
map-marker Victoria, Texas

Constant crashing

I try to search the Lands of Texas regularly. Constant crashing and tie ups make it impossible to search and view. Have property for sale also, would not recommend listing on a site that operates so poorly. Geez, fix it already!
View full review
Cons:
  • Website sucks

Preferred solution: ability to search for property without crashes.

User's recommendation: read above

Lesa M Lml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

Our salesperson, Bryan H, told me verbally that we could talk about cancellation if I wasn't satisfied after 6 months. When I contacted him to terminate because we had zero leads from our ad, he either did not respond to my emails or told me he would provide options to me but then never provided those options. He continued to bill me and ignore my emails. Worst customer service I've ever experienced from a sales person. Also did not receive any leads from our ad.
View full review

Preferred solution: Price reduction

User's recommendation: Do not recommend

Chris P Yph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Selling fake property