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Please be aware & tell all you know!!! I was billed for services that were not done by LMW hired trade (the trade admitted the mistake / DNB Plumbing). I paid $70 (service call) and then an additional $473 and Landmark Warranty did nothing about it even after knowing...
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Anonymous
Candace Parke

Hello, I understand that you feel Landmark did not meet your expectation of service. I apologize. Landmark always operates within the parameters of the warranty contract not o...

1.0
I didn't like
  • Does not honor their sales pitch
  • Fail to honor warranty contract
  • Poor service
#1048161
I purchased the home warranty with the purchase of my home. Within four months both my gas water heater and one of my two AC units quit working. Each time I paid $70 for a technician to come out and identify that the water heater needs to be be replaced and the AC unit...
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1.9
I liked
  • Local customer service rep
I didn't like
  • Customer service at the national level
  • No coverage
  • Always looking for a way out of paying a claim
#1005119
DO NOT USE THIS COMPANY! My husband and I, along with our 6 month old (remember him for why this situation is so bad), bought a house along with this Landmark home warranty. After buying the house the air conditioning went out in the house. I called Landmark Home...
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1.0
I didn't like
  • Customer service
  • Any part of their company
  • Always looking for a way out of paying a claim
#990591

Landmark Home Warranty Warranty Review

Landmark Home Warranty
#645184
Scam. Don't get fooled. This place is a scam. Don't ever waste your money buying a warranty from here
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Landmark Home Warranty Warranty Review

Landmark Home Warranty
#539909
Yeah they are horrible and deceiving
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Landmark home warranty is the worst warranty you can buy. I have been calling since February 2016 trying to get an AC unit repaired. It is now August 12 2016 still no AC. I will be paying for the repairs myself because at this point I am hot and frustrated. 3...
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Anonymous
Anonymous

Hi,I would really like to help you with this frustrating experience. I apologize for not meeting your expectations. Thank you for giving Landmark this opportunity to address y...

One of my 3 swimming pool pumps stopped working. Of course they are all outdoors where most pool pumps are installed. After 10 years 1 pump failed. The three pumps sit next to each other in the pool enclosure but are subject to elements like rain. Very little rain...
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LandmarkHomeWarrantyCares
LandmarkHomeWarrantyCares
Landmark Home Warranty Verified Representative

Hi,I can see that you are very frustrated with your Landmark claim experience. Unfortunately, there is not enough information on this post for me to find you in our system. I ...

Our Landmark warranty was included as part of our home purchase. No one had lived in the home for four years prior to us buying the home, and the children of the previous owners hadn't lived in it for thirty years. Because they didn't know what was wrong with it they...
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LandmarkHomeWarrantyCares
LandmarkHomeWarrantyCares
Landmark Home Warranty Verified Representative

Thank you for giving Landmark this opportunity to address your concerns. Unfortunately, with the information provided I am not able to find a contract with Landmark Home Warra...

It’s 8:45 AM and I just hung up with Landmark in an attempt to cancel service. I am now waiting for a call back from a “customer service supervisor” to facilitate that endeavor...that call ended 20 minutes ago. Their handling of this is quite typical of their...
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1.7
I liked
  • Good sales pitch
  • Sales pitch
  • Local customer service rep
I didn't like
  • Vendors
  • Customer service
  • Always looking for a way out of paying a claim
#882418
On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 degrees. Three service visits and $60 later, I am being told to take all my frozen items out of the freezer for 48 hours, so "hopefully" they can...
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LandmarkHomeWarrantyCares
LandmarkHomeWarrantyCares
Landmark Home Warranty Verified Representative

Hi, I am so sorry that this is an ongoing issue. I appreciate your willingness to speak with me. I look forward to hearing from you on Monday. I look forward to moving forward...

1.0
#867650
Broken water pipe 6 weeks after moving into home. Landmark sent out a plumber(Nelson plumbing) for my $60 payment a day later. I think it's bad customer service to make you wait until the next day when it involves broken pipes it's not like a dishwasher that you can...
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I didn't like
  • No coverage
#559385
They find every excuse not to cover a vlaim
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Anonymous
Anonymous

Completely agree. They are programmed to deny. The are so friendly and happy and the repair guy is always happy -- rainbows and unicorns. But then they call or email you ba...