Chris I Qfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Virginia

Problem with what I ordered.

Lancer Tactical - Problem with what I ordered.
Lancer Tactical - Problem with what I ordered. - Image 2

I received my airsoft gun that was delivered a couple of days ago and after opening the box it was in there are parts missing preventing me from operating the gun.Ive called and left messages and nobody is calling me back.It is obvious that the box has been opened and the gun has been used by the apparent wear marks on the metal.I need information on how to return the gun and either get what I paid for a new gun not used or get my money back.Thank you.

View full review

User's recommendation: Make sure the box the gun is in has not been previously opened and be sure all parts are in box upon opening.

Resolved
Julian M Qse

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund not recieved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lancer Tactical - Refund not recieved
Updated by user Apr 05, 2022

Company fixed the issue and I have been provided with full refund. I left multiple messages and multiple emails, got my money back, but their customer service wasn’t very good, called in their availability times and was put on hold for 30 minutes before an automated response saying that they can’t reach them was deployed to me and it told me to leave a message..

Original review Mar 30, 2022

Man, idk whats going on, I called in their business hours, and I waited for 30 minutes 2 times and they didnt answer the phone, so I emailed saying I wanted my order canceled, they canceled it, said there was a refund BUT I still havent received the money, so like anyone else would, I called 2 more times, still not answer. Im getting a little agitated. Everything else is well put together but the refund service and customer service is not the best by any means.

View full review
Loss:
$358
Pros:
  • Looks grear
  • Delivery
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Make sure you know what you want so you don’t try to cancel the order.

David L Sry
map-marker Cookeville, Tennessee

Another stripped bevel gear this time didn't last 1o minutes

Lancer Tactical - Another stripped bevel gear this time didn't last 1o minutes

I have replaced the gear for second time now and the gear didn't last 10min I have purchased several didn't air soft guns from yall and have never ant problems with yall products but it seems to me this is either a design on gear box or something not only am I out the cost of part plus my airsoft teck is charging me for tear downs and gear replacement for second time now I just want my little girl to have her gun right I payed over 250 for air soft gun less than 2 months ago I am very disappointed hope yall are going to make this right than you have a nice day

View full review
Loss:
$85
Pros:
  • Good customer service
Cons:
  • Gun was bad

Preferred solution: Let the company propose a solution

User's recommendation: I stand with yall yall have a good pro I don't know what the deal is with gearbox

Zachary C Zyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Williamston, Michigan

Broken air soft gun

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My airsoft gun broke, and I was wondering if I could send it out to get it fixed, I would love to hear back from you as soon as possible, thanks!

View full review
Anonymous

Airsoft

I shot my gun one time and it is broke... Can I please return it to get it fixed I just spent alot of money on this gun and I cant even use it

View full review
Loss:
$200
Pros:
  • Looks grear
Cons:
  • Donsent work after 1 day

Preferred solution: Let the company propose a solution

1 comment
Guest

Good luck- same thing happened to me and I’ve been on hold with customer service for 3 hours.

Bryson B Dkk

Gun stopped foreign

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The weapon stopped firing after one game for some reason not really mad just trying to understand. Batteries were charged put fresh one in and wouldnt fire.

View full review
Loss:
$170

Preferred solution: Full refund

Jason B Uxq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lancer Tactical - Defective product

The wiring harness between the battery pack and the air soft gun has become disconnected after using It 4 times. I have tried to contact Lancer Tactical numerous attempts including several voicemails, texts and emails to customer support but Lancer Tactical is yet to respond. Very disappointing.

View full review
Pros:
  • Delivery
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase anything from this company. Their customer service is nonexistent. They do not stand behind their product or even have the common courtesy to return numerous attempts to reach anyone from the company

Emitt S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken gun

Lancer Tactical - Broken gun
Lancer Tactical - Broken gun - Image 2
Lancer Tactical - Broken gun - Image 3
Lancer Tactical - Broken gun - Image 4
Lancer Tactical - Broken gun - Image 5

I have an enforcer thats only a two months old with little use and went to play with it today and it made a really loud grinding noise and quit shooting. Sounds like the gears are stripped or something. Gun is stock used the stock 11.1v LiPo that came with gun not sure what can be done about it but not looking forward to buy a new gun Because I like this enforcer but I havent played with it much and its broken.

View full review
Loss:
$200
Cons:
  • Gun was bad

Preferred solution: Fix this gun or send a new one is possible

Anonymous
map-marker Plano, Texas

Battery compartment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lancer Tactical - Battery compartment

I watch the tutorial on how to put the batteries in this buttstock but mine has something wrong with it. His appears to have an opening that the wire connecting the batteries slides into and goes to the bottom of the buttstock where as mine is solid and will only allow the batteries to slide down an inch or so into the tubes.

Regards,

Charlie Ozata 903-647-****

View full review
Hunor P

This gun is not worth it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lancer Tactical - This gun is not worth it

My gun from Lancer tactical my LT- 02c and I want a refund but they said its to late but when got it for christmas a week after it said that the return is expired but I want a full refund

View full review
Loss:
$132
Pros:
  • Good customer service
Cons:
  • Gun was bad
Reason of review:
Warranty issue

Preferred solution: Full refund

Kevin M Kbm

Mag is not feeding

I was shooting and it just stoped feeding out of no where.

View full review
Loss:
$25
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Montague, California

Parts purchased aren't the right one

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased 3 different types of air Rifles from you with an extra clip for each one you sent 3 of the same one which only fits one of the 3 guns purchased

View full review
Joe Q Bdg

I have been on hold for 25 minutes and in still waiting!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It's only 4:30 in the afternoon right now on wensday and theres no reason to be waiting this long for someone to answer me on the phone! My LTX-3 pistol broke on itself and now I cant contact you guys and now im about 50 down the hole and on top of that, I can't play airsoft with my friends now.

View full review
Loss:
$50
Reason of review:
Damaged or defective

Preferred solution: Exchange my LTX-3

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article