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The return policy is a fraudulent statement.

I ordered from Lance Tactical twice. On the first occasion, I received the product I ordered with no problem, although it took far longer than originally quoted. It's a nice jacket. On the second occasion, I was sent the wrong item in the wrong size and appear to be stuck with it, as I cannot get a response from customer service. I describe the negative experience below, which I warned Lance Tactical I would do if I did not receive a response by January 10, 2020 (over a month after my original order). On approx. December 2, 2019, I ordered an extra-small sized Covert Element jacket from Lance Tactical. On approx. December 15, I received a medium-sized CliffRise jacket. Unexpectedly, this package came from China. On December 16, I emailed Lance Tactical asking them to send me a prepaid shipping label so I could return the jacket for either a refund or an exchange. I received an automated message assigning me a ticket number and promising a response within 3-5 business days. I received no response, so I emailed again on December 22, 26, 30, and 31, 2019, and on January 6, 2020. I still have received not response. Lance Tactical's lack of response comes despite their stated return policy. Given that I purchased this product partially in reliance on that return policy, this seems to be a deceptive and unfair business practice. Also, Lance Tactical has been having a "Closing Down Sale" since late October 2019, when I first came across their website. However, they remain in business today (Janary 20, 2020). This appears to be another deceptive and unfair business practice. I will also be disputing the charge for the jacket with my credit card company. I am considering alerting the Federal Trade Commission because, judging by the reviews on this and other sites, my experience with Lance Tactical is not unique.
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ID
#1767039 Review #1767039 is a subjective opinion of poster.
Product
Lance Tactical Jacket
Pros
  • Cool-looking merchandise
Cons
  • Nonexistent customer service
  • Fraudulent statement of return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Deliver product or service ordered
New Reviewer

This company SUCKS!

I received a jacket in a package that appeared to have been labeled and mailed before. Upon opening the package, I found the jacket had *** in it. I have now tried 4 times to get information to return this jacket as you only have 30 days from your delivery date to return a product. I am on day 9 of my "48-72 hour" response time as quoted on the site. Automated responses appear quickly, but that is where it stops. Don't waste your time here. Go to Amazon and get a guarantee on the products sold.
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ID
#1730732 Review #1730732 is a subjective opinion of poster.
Product
Lance Tactical Jacket
Reason of review
Poor customer service
Loss
$89
Preferred solution
Full refund

Dont shop here!Customer service is nonexistent

Lance Tactical - Dont shop here!Customer service is nonexistent
Not to be confused with Lancer Tactical.I bought a jacket off their Facebook page.They stated their merch was 70% off.I needed a jacket and figured a leather one since they're selling them cheap.I measured my hips,waist,shoulders, etc and saw the medium would fit perfectly.It took 2 weeks to receive my order.The jacket was too small and it wasnt real leather.I contacted them the same day through their customer service email to see if I could exchange it.I have never heard back from them.I have 30 days to return it after I received it.I have contacted their Facebook page.My comment was deleted minutes after posting and my account was blocked.I could see the post but was no longer able to comment or react.I tried this again on a different account and sure enough my account was blocked and all my comments gone.A few other similar fb stores are selling the same merchandise for the same price.Claiming to be having another "closing sale" with everything 70% off.I assumed it was the same company and left comments in regards to my exchange.Again I was blocked and all my comments were deleted.Im stuck with a crummy jacket that I cant even fit.Please learn from my experience.Dont fall for anything on FB that says 70% off.You wont get what was advertised.You'll be stuck with some cheap *** Chinese knock off.
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ID
#1707038 Review #1707038 is a subjective opinion of poster.
Product
Lance Tactical Jacket
Reason of review
Poor customer service
Preferred solution
Full refund

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