LampTwist
LampTwist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LampTwist has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy there", "DONT BUY ANYTHING FROM THEM", "Don’t purchase anything from them".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LampTwist has 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy there", "DONT BUY ANYTHING FROM THEM", "Don’t purchase anything from them".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Brugg, Aargau
Status on purchase
Hi, did not receive an email with status of purchase, I got a light fixture two weeks ago.with a confirmation number #L1MZRALWT-
Can you please let me know whats going on?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nivelles, Walloon Region
No delivery
Ordere over a month ago. LampTwist does not deliver, is incommunicado and orders cannot be canceled. Do not buy there.
Preferred solution: Full refund
User's recommendation: Do not buy there
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Resolved: Picture
See the picture.
Order 53650.
Something is broken at the bottom, causing the rod to sit completely loose.
Should the item be sent back or what should I do now?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLamp delivered broken no reply from customer service
They have refunded the amount paid for the lamp however I paid a high fee of £119 for customs and this has not been refundedThe lamp is broken at the base as well as bent on the shade . I doubt this damage was done in transit .
It looks like they sent me damaged goods . I would like to receive a refund for what I paid in customs fees .
Could you help me please ? Many thanks
I am having a horrendous experience with Lamptwist and by reading other reviews I can see I am not alone . I wish I had read these reviews before buying from them.
I bought a Tom Dixon floor lamp on 10/12/23 it was intended as a Christmas present . The lamp cost £585 plus £119 customs fees total £704. There were several issues with the delivery, apparently the parcel got lost in the post . After many emails Lamptwist posted a new lamp and I received it last week - end of January .
I had a terrible shock when opened the box and found the lamp was broken at the base completely detached as well as bent on the shade. The lamp was packed very well with enough padding and I believe it was already damaged when packed to be sent out to me . I strongly believe they have knowingly sent me a faulty lamp .
I have been emailing them with photos and requesting a refund for the last few days . Nobody has got back to me .
I will be reposting this review every day until I receive a refund for the lamp and hope this makes people aware of how dodgy Lamptwist is.
- Delivering broken items
Preferred solution: Full refund
User's recommendation: DONT BUY ANYTHING FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wood Green, Haringey
Lamp paid for but not delivered
On the 10th December I purchased a Tom Dixon lamp and still have not received it . The shipment number is JVGL400484****017256**** the parcel is lost and only you the sender can sort it out with DHL.
I have contacted your customer service numerous times asking for a refund or to send me another lamp but nothing has been done . If I dont hear from you with a full refund including what I paid in customs fees or confirmation another lamp is being delivered I will have to contact the authorities.
User's recommendation: Don’t purchase anything from them
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