LampTwist
LampTwist Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LampTwist has a 1.5 star rating from 6 reviews. Consumers are mostly dissatisfied, with 83% unfavorable. Recent recommendations include "Do not buy" and complaints focus on refunds, exchanges, cancellations and high price levels.
Key Takeaways for Future Customers
- Check LampTwist reviews for repeated customer complaints about refunds and delivery before purchasing.
- Expect slow or no response from customer service and potential return shipping costs.
- Inspect shipments on arrival for missing components or damage.
Negative Feedback / Risk Areas
- Persistent customer complaints about no replies to email, phone, or chat.
- Delivery issues: lost, delayed, or broken items and disputed customs fees.
- Exchange and refund problems and high price complaints.
Positive Feedback
A few buyers received their items, though several reported damage or incomplete orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LampTwist has a 1.5 star rating from 6 reviews. Consumers are mostly dissatisfied, with 83% unfavorable. Recent recommendations include "Do not buy" and complaints focus on refunds, exchanges, cancellations and high price levels.
Key Takeaways for Future Customers
- Check LampTwist reviews for repeated customer complaints about refunds and delivery before purchasing.
- Expect slow or no response from customer service and potential return shipping costs.
- Inspect shipments on arrival for missing components or damage.
Negative Feedback / Risk Areas
- Persistent customer complaints about no replies to email, phone, or chat.
- Delivery issues: lost, delayed, or broken items and disputed customs fees.
- Exchange and refund problems and high price complaints.
Positive Feedback
A few buyers received their items, though several reported damage or incomplete orders.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marseille, Bouches-Du-Rhône
Lampe out of service
they are to long to make a answer to thair customer
my lampe poulsen is not working anymore. please can you give me an answer
#76368 n r order name werck marie cecile
Preferred solution: a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Missing a key component for installation and was told to ‘purchase it elsewhere’ and that it wasn’t meant to be included (despite appearing in the instructions). Paid a lot of money and brushed off!
- - Company claimed a key component wasn't supposed to be included, despite the instructions; I got a usable product after paying a lot; avoid Lamp Twist.
Company told me a key component wasnt supposed to be included, despite it appearing in the instructions. Brushed off and left with a use able product despite paying a lot of money! Stay away from Lamp Twist!
- No customer service or acknowledgment of issue
Preferred solution: The part that is missing
User's recommendation: Do not buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Retourproblemen
- - I ordered a Toleo lamp in August 2025 and wanted a color swap; I recently received 4 fixtures.
- - Delivery is slow and incomplete; discounts were missed.
In augustus 2025 heb ik de lamp Toleo besteld die ik wilde ruilen voor een andere kleur. De hele bestelling duurt lang, ik heb de lamp nog steeds niet compleet.
Ook kortingen die ik zou krijgen, lopen mis. Voortdurend hele bestellingen terugsturen etc. met verzendkosten op mijn rekening. Laatst kreeg ik 4 armaturen in verschillende kleuren.
Hoefde dit keer niet de hele zending terug te sturen.
Zou wel een compensatie willen krijgen cq. korting.
User's recommendation: Beter om in een woonwinkel te bedtellen
Complain
No reply uk any email no reply to phone no reply to chat. They owe us £1000 and they refuse to answer despite sending damage items
User's recommendation: Avoid at all cost
Status on purchase
Hi, did not receive an email with status of purchase, I got a light fixture two weeks ago.with a confirmation number #L1MZRALWT-
Can you please let me know whats going on?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nivelles, Walloon Region
No delivery
Ordere over a month ago. LampTwist does not deliver, is incommunicado and orders cannot be canceled. Do not buy there.
Preferred solution: Full refund
User's recommendation: Do not buy there
Resolved: Picture
See the picture.
Order 53650.
Something is broken at the bottom, causing the rod to sit completely loose.
Should the item be sent back or what should I do now?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLamp delivered broken no reply from customer service
- - Bought a Tom Dixon floor lamp for £585 plus £119 customs (£704 total); parcel was lost and replacement arrived broken.
- - Emails with photos asking for a refund; no reply yet.
They have refunded the amount paid for the lamp however I paid a high fee of £119 for customs and this has not been refundedThe lamp is broken at the base as well as bent on the shade . I doubt this damage was done in transit .
It looks like they sent me damaged goods . I would like to receive a refund for what I paid in customs fees .
Could you help me please ? Many thanks
I am having a horrendous experience with Lamptwist and by reading other reviews I can see I am not alone . I wish I had read these reviews before buying from them.
I bought a Tom Dixon floor lamp on 10/12/23 it was intended as a Christmas present . The lamp cost £585 plus £119 customs fees total £704. There were several issues with the delivery, apparently the parcel got lost in the post . After many emails Lamptwist posted a new lamp and I received it last week - end of January .
I had a terrible shock when opened the box and found the lamp was broken at the base completely detached as well as bent on the shade. The lamp was packed very well with enough padding and I believe it was already damaged when packed to be sent out to me . I strongly believe they have knowingly sent me a faulty lamp .
I have been emailing them with photos and requesting a refund for the last few days . Nobody has got back to me .
I will be reposting this review every day until I receive a refund for the lamp and hope this makes people aware of how dodgy Lamptwist is.
- Delivering broken items
Preferred solution: Full refund
User's recommendation: DONT BUY ANYTHING FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLamp paid for but not delivered
- - Lamp not received; order from 10 December shows parcel lost JVGL400484****017256****.
- - Support has not resolved a refund or replacement.
On the 10th December I purchased a Tom Dixon lamp and still have not received it . The shipment number is JVGL400484****017256**** the parcel is lost and only you the sender can sort it out with DHL.
I have contacted your customer service numerous times asking for a refund or to send me another lamp but nothing has been done . If I dont hear from you with a full refund including what I paid in customs fees or confirmation another lamp is being delivered I will have to contact the authorities.
User's recommendation: Don’t purchase anything from them
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