Lamar Institute of Technology
You don't get what you paid for! Buyer Beware!!
I purchased an online course package from your website http://www.agentcampus.com/texas-real-estate-licen and after purchasing I have been dealing with the people who service this, I suppose. Lamar Institute of Technology is listed on the website but 360training.com is who all comunication has come from.On January 14, 2013 I purchased the "Ultimate Package" which shows in the ad to come with a color Nook. I verified with the sales rep, Brian and he said "Yes, this comes with the latest edition of the color Nook and will be delivered within 5 business days". On the 7th day when I had not received the package I called the customer service number. I spoke to Jonielle who advised me that the package did not come with a Nook and that I must download the PDF files to my own device. After arguing for 30 minutes she said she would look into it and get back to me. Later that evening I received an email stating that she was sorry for the mistake and my "Kindle Fire", which is a color tablet, would be overnighted to me. I received the package the next day only to open and find a black and white Nook.I emailed Jonielle who spoke with a supervisor and said this was the only tablet offered and I could exchange it at Barnes and Noble and pay the difference for the color tablet ($120 plus tax). I then asked for my email to be forwarded to a supervisor and replied to within the day. 3 days later I received an email from Edan Hilili saying that he would have an answer for me the next afternoon. 2 days later he finally responded to me. He forwarded an email in which his supervisor Angie Shipe basically said, "the Nook is free in the package and there will be no refund for the price difference the customer had to pay to get the actual Nook that was advertised and sold to her." At that point I got online and got another sales person through virtual chat and asked if it was a color Nook that came with the package and was once again told yes. I made a screen shot of the chat and am attaching it here.Yesterday, after realizing that I am now 1 month behind schedule on my classes, I decided to go ahead and use the black and white Nook they sent, just so I don't lose my job. The instruction sheet they sent tells me to enter the code provided in the box above to download my ebook.... Guess what?? The box is blank. NO CODE! I call customer support and speak to Alfie who has no idea what code I am talking about. I read the instruction sheet that his company sent to me. He tells me he will call me back within 30 minutes... 18 hours later and STILL NO CALL BACK! So Now I am going to have to pay $500 for another (competent) school after the $549 I spent on this one... I was also unable to start my new job as planned, which had a $500 per month higher salary than my current position. Total spent/lost during this ordeal... A whopping $1549!! Plus the ulcer I have forming from the stress....I have wasted almost 4 weeks trying to get what I paid for and I am irrate at this point. Since I have wasted so much time, energy and money I do not mind wasting a little more to make sure that your companies do not falsely advertise and fraudulently sell this to any other people.As of today the internet ad is still showing a color Nook and the sales reps are still selling the package with a color Nook.
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Lamar Institute of Technology