I am the owner of Lakewood Lube and Repair. This review is completely false except for the fact that her boyfriend came in for an oil change. First, $40.00 is not excessive for an oil change unless you compare it to some discount coupon service. We currently offer a discount coupon on our website for a $19.95 oil change, but this was not in effect at the time of this vehicle's service. Second, there was absolutely nothing wrong with our service in any way. This client called from his residence complaining about his vehicle and stating that there was no oil in his car. I immediately drove to the client's residence with an assistant and the first thing we looked at was his oil filter and drain plug. Both were in place and secure! Next, I checked his oil and it was completely full. I was confronted by the client, and a Gentlemen that he introduced as his attorney. I showed them both that there was nothing wrong with the oil change and that the oil level was full. The "Attorney" offered no argument. I then offered to tow the vehicle back to my shop for free, but they declined and elected to drive it to my shop for further investigation. This was after they had driven the vehicle around the block a few times. So they started off to my shop and I was following in my tow truck. They made it to about four blocks from the shop and the vehicle again broke down. I picked the vehicle up onto the tow truck and carried it to my shop. Upon getting the vehicle into the shop bay, it became evident that the transmission was overheating and causing difficulty driving. We found that there was a mixture of coolant and transmission fluid in the transmission. The transmission fluid was very over filled due to the coolant in it. Examination revealed further that the transmission oil cooler lines that are routed through the radiator for cooling (as on almost all cars) had broken is some fashion inside the radiator, and this allowed pressurized coolant into the transmission. The coolant then caused the transmission to begin to freeze up due to the non-lubricating nature of coolant (mostly water). We advised the client of the cost for repair and he was very unhappy and accused us of damaging his car. There is no way that I know of for any service technician to damage the internal workings of a radiator during an oil change. Any mechanic would verify this. The client got a lesser dollar quote from someone else and drove the vehicle to another "mechanic", although we advised him not to drive the vehicle due to the possibility of further transmission damage. He ignored our advise, took the car away and we never heard from him or his "Attorney" again. We are an A+ rated member of the BBB and also an AC Delco Professional Service Center. I am ASE Certified in five categories including Advanced Engine Performance. There is no way that we damaged this "gentlemen's" vehicle. We don't do business that way! We did not charge him a penny for the service call or towing the vehicle to my shop, or for the diagnostic time to investigate the problem. I invite anyone to go to our website at lakewoodlubeandrepair.com and check out our reviews. We have many loyal customers who appreciate the way that we do business. John Paul Jones, Owner, Lakewood Lube and Repair.