Anonymous
map-marker Phoenix, Arizona

They transferred my loan to "mr Cooper" - zero stars for Mr Cooper, yet keep sending emails. Now they have somehow messed up my home insurance coverage with Mr Cooper and charge $5 to speak to a human

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Received email this AM my home insurance with them is expiring - sales pitch to use their service.

In following up with State Farm and attempting to clarify with Lakeview in case this is true - "they no longer have my loan in their system". Contact "Mr.

Cooper" where loan was shifted,

I did, or attempted to. When finally offered to speak with a human at Mr Cooper following lengthy redirects for over 15 minutes they now want a $5 service fee and sign in on some "expert" site.

What???

My insurer is doing what they can to mitigate this mess as I have no idea how to proceed further. Totally unacceptable and very bad business practice.

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User's recommendation: WIsh I could say stay away but if your loan is sold to this charlatans what can we do if we can't pay it all off and get out from under them

Kylia Nwr
map-marker Saint Louis, Missouri

Transfer of my loan to Rocket Mortgage

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I sent a payment to your company on 09/26/24 for payment of October before my loan was transferred to Rocket Mortgage only to find out Mr.Cooper never received the payment of $606.94 Rocket Mortgage sent me a payment of $1,211.88 cent Western Union money order said Mr.Cooper never receive the payment of $605.94

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Darius Kiw
map-marker Rochester, Michigan

I couldn’t get in the wed site to make payment

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Your internet connection is bad I tried for three days to pay my house. How wish I was back with my old loan company.

Furthermore, to select who youre paying to I dont even know who Im paying my payment to. I thought it was lakeview then it tells me that my Social Security number, and my loan number are not part of the loan company. Whats up with that?

I called 1-80*-***-**** After going through several prompts, it tells me press one to make a payment or zero to talk to a representative every time I press zero to speak to a representative it would hang up on me. What a joke.

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User's recommendation: I wish I was back with my old loan company this lakeview suck bad internet

Florence B Vwv

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Locked out of online payment

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Lakeview - Locked out of online payment
Lakeview - Locked out of online payment - Image 2
Contains 1 confidential file for company representatives
Updated by user Sep 19, 2023

In email exchanges with Lakeview, they are telling us that they will NOT unlock our accounts to pay our loans. They do this as they ask us to pay them.To this date we don't know if they got the check and cashed it like they're supposed to do.For the record, my sister and I are NOT refusing to pay them, Lakeview LLC is ACTIVELY OBSTRUCTING PAYMENT.We have contacted the attorney general about them and even forwarded email exchanges about what Lakeview LLC is doing.

Updated by user Sep 14, 2023

I want to also add in the cost of maintaining the property (we're supposed to maintain and it costs money to do that) we bought.The previous owners wanted to put in a septic tank. However there was a problem that they didn't account for: the plumbing was too low to put in a septic tank.

Thus my sister and I had to get the plumbing raised which cost us $1,800.There are still many other problems that we have gone through and spent our money to fix (little by little)... and plenty of other things we've yet to fix in this "lemon" house we saved up the money, jumped through hoops to buy.-Found out the plumbing was too low for a septic system-master bedroom did not heat or ventilate properly due to the vent being put in wrong-main events are not connected to ducts outlets-the cable outlet that would have supplied internet and TV had been cut by renovators and so we had to get a Comcast guy to fix it-the aging fences fell down and caused a problem with our *** neighbor-the attic fan does not switch on at the appropriate heat level, so it is uncontrollably hot in the attic-the AC condensates a lot, leading to flooding in the basement-many of the windows were sealed shut-backyard water spigot leaking constantly-gutters and drains badly done and needs repairs/replacementIf we're evicted due to loan cares shady practices, we'll stand to have lost about $1700 on top of the $1945 we're paying monthly.

Original review updated Oct 04, 2023
Bad. Predatory.

Loan #006387****. Because my sister didn't communicate issues with payments and I had a small gap in my employment (changed job)... we're now $9800 in the hole and we're served papers.
We can no longer make payments online and now have to snail mail payments... which may incur late fees.
As of 9/14/2023 we sent a certified check for $4800 to Lakeview LLC.

As part of our monthly sacrifice to the loan beasts.
As of 10/4/2023: Lakeview LLC refuse to process our check because they want the full amount and cannot understand that we can't just magically whip up the entire amount.

I say some money is better than none. We're honestly working on it.
We still cannot pay online as they again are keeping us from doing that even.
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Cons:
  • Bad website
  • Preventing online payments
  • Interest

Preferred solution: Please allow us to make payments online again. We all know it's part of a scheme to make our payments late you can race rates and evict us.

User's recommendation: I do not recommend this company at all.

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