I thought how can they do that?

I forgot to tell the atm I wanted my card back after the transaction was completed. You actually have to do that with their atm. I noticed the next day I didnt have it and went straight to the bank hoping they did. I wad relieved when they said they did but then confused when she said I cant give it back to you because you arent a customer of this bank. I had my drivers lic to prove who I was, what was the problem? I was told someone with the same name as me could claim my card and they would not be able to verify. I was shocked. I asked what they did with it. They said they destroyed it. They didnt even offer to return it in pieces I had to take their word it was destroyed. How someone can get away with destroying peoples personal property is beyond my comprehension. I will never pay 3 dollares to use their atm again and I will tell my story to any one who will listen. I thought about it later that they could verify by allowing me to prove that I know the PIN number. They need to change their policy. I almost called the police because I felt so wronged.
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ID
#1321398 Review #1321398 is a subjective opinion of poster.
Location
Metamora, Michigan

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Refused customer Jordan Spencer Coinbase Transactions in his Account

I read about this on Facebook today that Lakestone Bank And Trust Refused customer Jordan Spencer Coinbase Transactions in his Account. I can't believe that this can happen in the United States of America How can a bank tell you how to spend your money? Sign me Ed A from Milford, Connecticut USA!! wow wow {{Redacted}}
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ID
#1153346 Review #1153346 is a subjective opinion of poster.
Location
Lapeer, Michigan

Phone menu is a joke!

I believe that I left my card in the ATM. Of course I am noticing this after hours and on the weekend. I tried calling the number for a lost or stolen credit card and there is no menu to help or get you in contact with at least an automated system. At this point a person would be nice but anything so that nobody can get into my account. I have been on the phone going through the menu for at least 15 minutes now. I called another number that they suggested and it just keeps ringing and ringing and ringing, there is no 24-hour person available. So now I have a lost or stolen card out there floating around and Lakestone bank is not there to help me. This sucks!
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ID
#1084002 Review #1084002 is a subjective opinion of poster.
Reason of review
Poor customer service

Lakestone Bank And Trust - Check Deposit Review