Lakestone Bank And Trust Reviews

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I thought how can they do that?

I forgot to tell the atm I wanted my card back after the transaction was completed. You actually have to do that with their atm. I noticed the next day I didnt have it and went straight to the bank hoping they did. I wad relieved when they said they did but then confused when she said I cant give it back to you because you arent a customer of this bank. I had my drivers lic to prove who I was, what was the problem? I was told someone with the same name as me could claim my card and they would not be able to verify. I was shocked. I asked what they did with it. They said they destroyed it. They didnt even offer to return it in pieces I had to take their word it was destroyed. How someone can get away with destroying peoples personal property is beyond my comprehension. I will never pay 3 dollares to use their atm again and I will tell my story to any one who will listen. I thought about it later that they could verify by allowing me to prove that I know the PIN number. They need to change their policy. I almost called the police because I felt so wronged.
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ID
#1321398 Review #1321398 is a subjective opinion of poster.
Location
Metamora, Michigan
Service
Lakestone Bank And Trust Banking Service
New Reviewer

Refused customer Jordan Spencer Coinbase Transactions in his Account

I read about this on Facebook today that Lakestone Bank And Trust Refused customer Jordan Spencer Coinbase Transactions in his Account. I can't believe that this can happen in the United States of America How can a bank tell you how to spend your money? Sign me Ed A from Milford, Connecticut USA!! wow wow {{Redacted}}
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ID
#1153346 Review #1153346 is a subjective opinion of poster.
Location
Lapeer, Michigan

Phone menu is a joke!

I believe that I left my card in the ATM. Of course I am noticing this after hours and on the weekend. I tried calling the number for a lost or stolen credit card and there is no menu to help or get you in contact with at least an automated system. At this point a person would be nice but anything so that nobody can get into my account. I have been on the phone going through the menu for at least 15 minutes now. I called another number that they suggested and it just keeps ringing and ringing and ringing, there is no 24-hour person available. So now I have a lost or stolen card out there floating around and Lakestone bank is not there to help me. This sucks!
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ID
#1084002 Review #1084002 is a subjective opinion of poster.
Service
Lakestone Bank And Trust Banking Service
Reason of review
Poor customer service

Lakestone Bank And Trust - Check Deposit Review

Since changing over to lakestone bank from lapeer county bank I have had nothing but problems with our direct deposited checks not going in our account until 4 pm. I have called at least 5 times to get this resolved and they keep passing the blame on the clearinghouse or my employer. They are not posting it soon enough, which causes a problem, we live paycheck to paycheck and expect our money to be there earlier in the day. Can they tell me why everyone in the company but myself gets their check first thing in the morning? Oh wait, its because they bank with someone else besides lakestone bank!
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1 comment
#1296681

I canceled my account for the same reason. It wasn't allowing my online payments to go through.

I talked to 8 or 9 different people who all blamed various websites.

Not professional. Lake stone is a garbage bank.

ID
#998541 Review #998541 is a subjective opinion of poster.
Product
Lakestone Bank And Trust Check Deposit
Reason of review
Order processing issue
New Reviewer

Lakestone Bank And Trust - Customer Care Review

I was charged 6x the NSF fees I should have been charged by Lakestone Bank & Trust, formerly Lapeer County Bank & Trust, in Lapeer, Michigan. I went in and tried to get out straightened out. The lady finally went and got her boss, a fat greasy bald headed lady named Louise that refused to give me my money back. She talked down to me and treated me like I was ***. She finally gave me half, but that was still unacceptable. I closed my account. Please beware of this horrible scam bank.
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1 comment
#1307956

Had the same problem schedule a payment took it out early knew the day it was supposed to withdraw a direct deposit was coming in got an overdraft charge asked to talk to the manager she never called sent me a condescending letter to get counseling to handle my money little did she know had another account with another bank time to say good-bye had an account with capac 20 years never an overdraft terrible way to treat a consumer. So I closed it

ID
#990470 Review #990470 is a subjective opinion of poster.
Service
Lakestone Bank And Trust Customer Care
Reason of review
Problems with payment

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