Lakeshore Recycling Systems

I would give a lower rating if I could. Absolutely the worse company to deal with.

The amount of times you have to call and bed them to do what you have paid them to do is ridiculous. And don't arrange for them to pick up anything extra. They will charge you immediately and then come up with a different reason every day why they couldn't do it and then when they have finally fun out of reasons they will still not pick it up because it isn't your regular day. Never mind you paid extra and if they had done what they were supposed to on the original day it would have been your scheduled day.

Managers are just as rude as customer service, they do a lousy job and make excuses for their employees ta not work and do what they have been contracted to do. They apparently don't care about a bad review as there are tons of them.

Hoping to save at least one person from the same aggravation we have dealt with. Appealing to the city of Sugar Grove to immediately end the contract with them.

I sold my house and moved to another in the same town. My closed account had a credit of 60 dollars.

I did not realize that until four months later. I assumed that they did applied it to my new account ( being the same company)or they reimbursed it to my credit card linked to my account. But no. I accidentally logged into my old account and found out.

Called the customer service.

Very unpleasant and rude customer response. The person basically stated the fact that the credit is sitting on my old closed account from July and we are in December.

Nobody would never do anything about it.

Main reason though I am writing this is I am in dismay how awful the customer service is. They barely acknowledge you, treating you like inevitable pest.

It's seems a common theme for Lakeshore Recycling across all their negative reviews here and elsewhere is a failure to deliver on contractual obligations coupled with a failure to remedy the situation when they don't do what they are paid to do. On top of that, the customer service group is inept.

Specifically, they don't have tools to correct the situation or they've been instructed to not correct, hope for the best and make the customer call back a second time and escalate. In our case, our condo association pays Lakeshore Recycling to pick up our recycling three times a week. Instead, we often just get one pickup. This week, we got zero pickups despite my having complained on Thursday to make sure I'd get a pickup on Friday; despite the complaint to customer service, nobody came.

This is typical. I complain. They do nothing. I have to call back irate and escalate.

If you enjoy having your blood pressure rise, this is a great vendor for you. Why can't people just do what you pay them to do? Customer service seems to be declining everywhere, but Lakeshore Recycling is leading the pack for poor service. I have to get a new vendor.

But first I'd like others to know that this is not a vendor to be trusted. It's not a vendor that cares about the customer.

You're just a means to their EBITDA earnings targets and if they cut a few corners on service, and miss some of your pickups, it just helps them to hit their numbers, get their executive bonuses and eventually sell out. Recommendation: Avoid them at all costs.

Send back to credit card, that you used to steal money in first placeSend back money to my credit cardFriday, August 26, 2022

johnlewis1946@***.com Two months now after senmding payment for service, still no trash can, because you don't pick up on scenic dr. But two house down on my side of street even, you pick up weekly. No problem, but I want my money refunded as promised for two months. It was mailed out so many times now, as well as management will call me, and it's in the mail again. That I feel your just scamming people out of money. want my refund or trash service as paid for. {{Redacted}} 4**-**4-8389

Return to credit card that you accepted the money from. Instread of mailing check as stated many times to me over these past two months now. Thaat way, you don't have to wait another ten days for the check to clear before sending a THIRD one. Reverse charges is very easy for you to do! I am tried of your lie's and dishonest tactics and if this is the tye of service you provide then can see why people are fed up with your company! Monthly Recurring Price: $27.63

The total price due to start the services selected is $37.63. Service details will be available prior to the completion of the sign up process.

In January 2022 Steven reported to my Village (Wauconda) that I was refilling my waste toters on garbage day after pickup and calling them to come by and empty them again, claiming they missed me. This is absolutely not true, nor have they provided and records or evidence of such claim.

His intention was to put me on a watchlist for further incidents per his email which Ive obtained through FOIA.

In March, he then contacted them again to claim that I was now putting bulk items of furniture sets on my neighbors properties to circumvent our contracted service. This was also untrue and I have signed witness statements from my neighbors refuting this lie.

This lead my village to shut down that portion of my service which took me a week and a half and much work to restore. My village has claimed that they still believe their reports even though service is fully restored and refuses to hold the company responsible like they did me. This company now denies these blatant lies, stating that a driver merely noted that pickup was out of the ordinary.

The evidence given to me clearly shows otherwise and somebody should be held accountable for abusing my rights and government resources instead of trying to sweep this under the rug like it never happened. Please advise my options to make this right as a consumer whose rights were violated by big corporation lies and small government mismanagement of due process.

Thank you, Robert (JR) Meyers