
Lakeland Toyota
Lakeland Toyota Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lakeland Toyota has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
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Verified ReviewerBad Service
I have not heard anything from anyone and it has been at least a month.
She had me set up for an oil change, tire rotation and a 42 point inspection. I just told her that it was time for my service and this is what she said was due to be done at this time.
I started using _____ _____ on June 19th 2020. I thought at the time that she was very nice and explained everything very well. On the June 19th 2020 visit _____ said Happy Birthday your 4 year Platinum plan has been extended to July 3, 2028.
_____ said to come every 6 months for service and they would do what was on the service plan for free until July 3, 2028.
When I was checking out today I was charged for a tire rotation and I explained to _____ that I was in the Platinum plan until July 3, 2028 and she called _____ to the desk and _____ explained that I have used up my Platinum plan that I didnt have any more free service. I was not ever told this and I told _____. (If I had known that I would only be allowed a certain amount of visits I would have only come once a year, not every 6 months.) _____ took off the tire rotation charge and said that I had used up my Platinum plan.
As I was going over the charges on my bill to see what and how much I had been charged, when I would ask _____ a question she wouldnt answer or say yes in a very unconcerned rude way without looking at the paper. She also kept moving her attention from me to the phone or another worker.
I am very disappointed and upset by the way this visit went.
I am considering going elsewhere for future service.
Your invoice is very confusing. It is always more than I am told it will be.
I didn't put the names in this review because I didn't know if I could.
Preferred solution: My Platinum plan back.
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