Lake Orion Roofing - Customer Care Review

Lake Orion Roofing provided a very professional presentation. Motto: customer satisfaction above all else. Problem is your roof job is no better than the SUB-CONTRACTOR they hire. Do you want to roll the dice on your roof? Use Lake Orion Roofing. The *** that was hired for my job included the sub- contractor, his wife, kid and a couple buddies. I found out, after the fact, from a neighbor they spent a fair amount of time smoking *** in the roof. When confronted about the poor workmanship - the sub-contractor said LOR wouldn't pay them enough for materials so they reused. And LOR owed him money. Bottom line - no attic ventilation, walls dripped water, roof leaks etc etc - LOR wouldn't honor. Customer satisfaction above all else. Resulting in habitability due to serious pervasive mold. Owners suffered from serious breathing issues caused by mold. State of Michigan has NO consumer protection. Builders license is license to steal and destroy a family home. How do you sleep at night? Yeah. I know. Like a baby.
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ID
#971151 Review #971151 is a subjective opinion of poster.
Service
Lake Orion Roofing Customer Care
Reason of review
Poor customer service

LAKE ORION ROOFING FOR SALE

Do you really want to do hire a roofer that is trying to "unload" a business? Lake Orion Roofing's owner could have cared less about his crews workmanship when I hired them a few years ago. Maybe the shoddy workmanship and unethical business practices have finally come to roost on Lake Orion Roofings reputation. Ignoring a dissatisfied customer is much more costly in the long run than simply stepping up and correcting issues at hand. While state law falls short of protecting the consumer, the internet gives the consumer a voice. Clever company slogans can only fool a community so long . . . And then it's time to sell.
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ID
#630449 Review #630449 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$25000
Preferred solution
There is no solution. Damage is done. Consumers need to be forewarned so they are not hurt.

Subcontractors NOT EMPLOYEES

This company hires people off the street to do the labor on projects. It is very apparent that Lake Orion Roofing has not checked into the experience of these people. They have the most horrible workmanship. No one should have to experience the *** work we have. Three subcontractors and each one was worse than the previous. Owner doesn't care and won't return calls. Must hate confrontation. Don't know how they stay in business. Remember to always take pictures before and after. They are what will save you on such bad work!!! DO NOT HIRE THIS COMPANY THEY DON'T KNOW WHAT THEY ARE DOING!!!!!
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ID
#548898 Review #548898 is a subjective opinion of poster.

LAKE ORION ROOFING - use extreme caution!

BEWARE fellow consumer. This is not an ethical business. Lake Orion Roofing is highly skilled at "dodging the bullet" and forces customers to peruse legal means to resolve contractual issues. Simply look at Oakland County courthouse records! You get much more than you bargained for with Lake Orion Roofing. Make sure you have deep pockets before you proceed. Well adept at marketing a squeaky clean reputation and oodles of consumer letters singing their praise. Unfortunately, I took the bait hook, line, and sinker. The professionalism of smoke and mirrors ends the moment you sign the dotted line. Don't be the next sucker.
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1 comment
#886269

Lake Orion Roofing is hands down the WORST contractor experience I have ever had. Hiring them was the biggest, most expensive financial mistake of my life.

So glad the consumer now has a way to share experiences and in a very public way expose business practices of the likes of Lake Orion Roofing. Very surprised this company is still in business. Best have some very deep pockets if you use this roofer because you will pay, and pay, and pay, .

. .

ID
#486976 Review #486976 is a subjective opinion of poster.
Location
Lake Orion, Michigan
New Reviewer

They suck!

Steer clear of LAKE ORION ROOFING. The experience we had was a homeowners nightmare. The sever DAMAGE LAKE ORION ROODING caused to our home ended up costing more than what was paid to correct their work. Sad excuse for a roofer and I would never, never ever recommend them after the way they conducted themselves. They lack business ethics . . . never returned phone calls, never responded to letters, never would come out to the lobby when visited, and more importantly, LAKE ORION ROOFING never repaired the damage they caused to our home. The most unprofessional contractor I have ever had the misery to deal with.
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ID
#470583 Review #470583 is a subjective opinion of poster.
Location
Lake Orion, Michigan

Call Lake Orion Roofing if you have a problem? LOL. You wouldn't respond!

Where there is smoke, there is fire. Want a roofer who will do a quality job? DON'T call Lake Orion Roofing! Call before posting a review? We tried, and tried, and tried. Lake Orion Roofing excells at dodging the bullet, and did not provide competent workmanship. Nor did they correct their workmanship issues. If you value your home, these are not the contractors to use. I see many people have posted with similiar sentiments about their experiences. Well, since they wouldn't return the phone calls or fix the problem, the least a consumer can do is warn others.
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5 comments
#838530

Oh, you were called. Time after time after time.

A little to late to play the concerned General Manager. Even the owner, mark southern, didn't have the ability to man up.

Pretty pathetic.

Perhaps Lake Orion Roofing has learned that it is better to own up to their obligations than it is to let the customer leave an internet footprint of dissatisfaction.

#735721

Unethical, unprofessional, unresponsive. An expensive mistake.

Fortunately, the internet allows consumers a forum to share their experiences with a company and warn others. Lake Orion Roofing ignored phone calls and certified letters.

Lake Orion Roofer is NOT the roofer you want.

#561924

We at Lake Orion Roofing Inc. are concerned that you tried to contact us and you were not able to reach us.

Although I'm not sure why this would happen, I would like the opportunity to talk to you. My cell number is 244* ***-****, and I would like to know when you called each time so I can remedy any breakdown in our customers contacting us.

#605545
@PissedConsumer561924

Lake Orion Roofing is a nightmare. This outfit is skilled at dodging culpability from the results of their *** job roofing...

substandard crews, poor workmanship, extensive property damage.... just try and get Mark Southern make good on his "customer satisfaction above all else"....

#658789
@PissedConsumer605545

Lake Orion Roofing is concerned that we "TRIED" to contact them? Oh - we contacted you .

. . over, and over, and over! You just wouldn't man up to the shoddy job you did on our roof.

Lake Orion Roofing was a very expensive mistake.

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ID
#354882 Review #354882 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$15000
New Reviewer

Wish we had read...

Wish we had read all the reviews posted on the internet by former Lake Orion Roofing customers before we hired them this past last summer. Unfortunately, our experience with Lake Orion Roofing was frustrating and quite unacceptable. Once we made our concerns known to Lake Orion Roofing, we were appalled by the lack of professionalism exemplified by Lake Orion Roofing personnel. After weeks of unreturned phone calls, we resorted to hiring another roofer to correct Lake Orion Roofing's workmanship. An expensive endeavor. We wont' be hiring Lake Orion Roofing in the future - and if we have our way, our neighbor's won't either.
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4 comments
#838793

Lake Orion Roofing, of Lake Orion Michigan.

Own it!

#838529

It is amazing that they stay in business!! That is why as consumers must forewarn others before they put their trust in a company that does not deserve it.

Now with the internet, customers who have been screwed can't be brushed under the rug anymore. I can only hope potential customers have avoided them by taking business elsewhere. This does not happen when companies are ethical and actually follow their own motto.

Don't like this post?

Well, by all means, hire Lake Orion roofing and take the gamble of a lifetime with your home! Good luck.

#561923

To the person that wrote this bad review. Please contact me at 248 393-**** to discuss any problems that you had or have with Lake Orion Roofing.

I noticed that you do not live in Lake Orion Michigan, so I'm concerned that Lake Orion Roofing Inc.located in Lake Orion Michigan is getting some bad publicity on the internet due to another Lake Orion Roofing Company located somewhere else.

Our motto is and will always be "Above All... Customer Satisfaction"

#605547
@PissedConsumer561923

No...the poster has the correct Lake Orion Roofing in Lake Orion MI... amazing how you stay in business ..

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ID
#273068 Review #273068 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Wish I had read . . .

Wish we had read all the reviews posted on the internet from former Lake Orion Roofing customers before we hired Lake Orion Roofing this past summer. We too are not satisfied with not only the work Lake Orion Roofing performed, but the lack of professionalism exemplified by Lake Orion Roofing once we made our concerns known to them. Lake Orion Roofing did no return our calls for weeks at a time and never did make a good faith attempted to address our concerns with their workmanship. Hence, we were forced to spend even more money by hiring another company to correct the issues and get the job finished correctly. We never did receive a return call from the owner of Lake Orion Roofing despite several attempts. They won't get any more business from us, and if I have any say, my neighbors won't consider them either.
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3 comments
#838525

It's yours Dale. Own it.

No mistAken identity here!

#838522

Oh, yes. Lake Orion Roofing in Lake Orion, Michigan located on Brown road.

You would appreciate a call? Why?

You never returned the calls I made to you in the past.

Own it.

#561925

I noticed that you live in PA and I am wondering if there is a Lake Orion Roofing Company in PA or if you are reporting a bogus complaint against a company that you in fact have not done business with. I would appreciate a call @ 248 393-**** if in fact you had work done by Lake Orion Roofing Inc., that is located in Lake Orion Michigan.

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ID
#273057 Review #273057 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$12
New Reviewer

Lake Orion Roofing - Stay clear!

This customer is very dissatisfied with Lake Orion Roofing. Bla, bla, bla on all the details (why bore you). Suffice to say, where there is smoke, there is fire. From one consumer to another, spare yourself the agony. They will dazzle you with professionalism and turn their back on you when there is a problem with there workmanship. This customer is very dissatisfied with Lake Orion Roofing. Bla, bla, bla on all the details (why bore you). Suffice to say, where there is smoke, there is fire. From one consumer to another, spare yourself the agony. They will dazzle you with professionalism and turn their back on you when there is a problem with there workmanship.
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4 comments
#838524

Lake Orion Roofing in Lake Orion, Michigan.

Your motto "above all else! customer satisfaction" is ***.

All I can do is forewarn any potential customers that are considering your company.

It probably would have been cheaper for Lake Orion Roofing to have manned up and taken care of their customer than to have so many negative postings on the internet. But that was your choice.

Why call now? You wouldn't bother to return my calls when I needed you to live up to your motto.

I would NEVER recommend Lake Orion Roofing to anyone based upon my experience with your company.

#561920

To the person that wrote this bad review. Please contact me at 248 393-**** to discuss any problems that you had or have with Lake Orion Roofing.

I noticed that you do not live in Lake Orion Michigan, so I'm concerned that Lake Orion Roofing Inc.located in Lake Orion Michigan is getting some bad publicity on the internet due to another Lake Orion Roofing Company located somewhere else.

Our motto is and will always be "Above All... Customer Satisfaction"

#352820

I had Lake Orion Roofing do my roof.

Everything was done EXACTLY as explained.

When I had questions, they answered them and to my satisfaction.

Your issue probably UNREALIZED EXPECTATIONS in which you were not in alignment with what they told you, otherwise, there would be no problem.

#838798
@PissedConsumer352820

Yes, I am very unreasonable. I wanted quality workmanship, people to not smoke pot on my property, the job done in days vs.

weeks, returned phone calls, full crews vs one person, etc, etc, etc.

Professionalism,competency, and an ethical business owner was also an unreasonable expectation I had.

A roof that does not leak, an attic that air can circulate and vent properly in, walls that don't develop water stains within 30 days of Lake Orion's quality work, ceiling lights that don't leak, etc.

Yup, I'm a pretty demanding consumer alright!

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ID
#265013 Review #265013 is a subjective opinion of poster.
Location
Livingston, New Jersey

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