Lake Arrowhead Resort and Spa Reviews
Lake Arrowhead Resort and Spa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lake Arrowhead Resort and Spa reviews show a 1.2 star rating from 1 reviewer and overall negative sentiment; consumers report dissatisfaction with price level and service.
Positive Feedback
The booking process allowed a free date change and staff initially offered alternatives.
Negative Feedback / Risk Areas
- Recurring customer complaints cite a strict cancellation policy and poor cancellation handling.
- Billing errors occurred where a canceled reservation was billed as a no show.
- Attempts to get refunds were hindered by unresponsive management and weak customer service.
Key Takeaways for Future Customers
- Confirm cancellation policy in writing before booking to avoid billing disputes.
- Monitor charges and contact management promptly if billing errors appear.
- Expect higher price level and consider alternatives if reliable service is essential.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lake Arrowhead Resort and Spa reviews show a 1.2 star rating from 1 reviewer and overall negative sentiment; consumers report dissatisfaction with price level and service.
Positive Feedback
The booking process allowed a free date change and staff initially offered alternatives.
Negative Feedback / Risk Areas
- Recurring customer complaints cite a strict cancellation policy and poor cancellation handling.
- Billing errors occurred where a canceled reservation was billed as a no show.
- Attempts to get refunds were hindered by unresponsive management and weak customer service.
Key Takeaways for Future Customers
- Confirm cancellation policy in writing before booking to avoid billing disputes.
- Monitor charges and contact management promptly if billing errors appear.
- Expect higher price level and consider alternatives if reliable service is essential.
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Verified Reviewer
Customer service
- - Canceled 4 days before due to weather.
- - 7-day cancellation not disclosed; date changes allowed but no-show billed; manager unresponsive.
Booked a room but had to cancel 4 days in advance due to weather. Was told they required 7 days to cancel reservation, that was not mentioned at time of booking.
Was allowed to change reservation dates at no charge, but then I was billed as a no show on original dates.
Manager refused to return calls. When I finally got hold of him he couldn't find the changes so I would have showed on new date only to find I didn't have a room
- Beautiful area
- Cancellation policy
- No waiters
- Notifications when booking
Preferred solution: Full refund
User's recommendation: 7 day cancellation is not an industry standard, poor customer service
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