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Customer service

1.2
Booked a room but had to cancel 4 days in advance due to weather. Was told they required 7 days to cancel reservation, that was not mentioned at time of booking. Was allowed to change reservation dates at no charge, but then I was billed as a no show on original dates. Manager refused to return calls. When I finally got hold of him he couldn't find the changes so I would have showed on new date only to find I didn't have a room

User's recommendation: 7 day cancellation is not an industry standard, poor customer service.

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#2735620 Review #2735620 is a subjective opinion of poster.
Pros
  • Beautiful area
Cons
  • Notifications when booking
  • No waiters
  • Terrible customer service
Loss
$336
Preferred solution
Full refund

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