Tara R Pcz

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| map-marker New York, New York

Insulting and unprofessional

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LAHN Shop - Insulting and unprofessional
LAHN Shop - Insulting and unprofessional - Image 2
LAHN Shop - Insulting and unprofessional - Image 3

I ordered a pair of jeans from this company via third party seller called garmentory. When garmentory refused to exchange the item, I contacted the store (lahn) directly and very politely asked them to exchange the jeans for a size down as the measurements that they listed online were not accurate.

I mistakenly thought at first that they agreed to the exchange but then an email or so later, they became quite aggressive and stated that they would not do so, that I must go through garmentory. I responded that not only would I personally bring the jeans in (so no packing or shipping fees) but that I would also let them deduct the fee that garmentory charged, I just wanted a pair of pants that actually fit. Basically, the manager or store owner proceeded to call me "entitled" because I attended college and have some investments in the city.

I actually work at a state college, making minimum wage. The worst customer service experience ever, and they used their review mechanism to further insult me online.

View full review
Loss:
$99
Cons:
  • Unprofessional
  • Insulting
  • Not open to conflict resolution

Preferred solution: Apology

User's recommendation: RUN FOR THE HIILS!

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