LaFontaine Automotive Group
LaFontaine Automotive Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaFontaine Automotive Group has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; this summary reflects LaFontaine Automotive Group reviews and recent customer feedback.
Positive Feedback
No positive themes appear in the available reviews; recent recommendations advise against working with the Clinton dealership due to communication issues.
Negative Feedback / Risk Areas
- Repeated poor follow-through and lack of communication from managers leading to unresolved billing notices.
- Reported dishonest handling of used car sales and ignored deposits.
- Poor customer service and unresolved LaFontaine customer complaints on billing and refunds.
Key Takeaways for Future Customers
- Expect potential communication gaps; verify agreements in writing.
- Monitor lease and billing statements closely and escalate to corporate if needed.
- Be cautious when placing deposits on used vehicles and confirm priority in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LaFontaine Automotive Group has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; this summary reflects LaFontaine Automotive Group reviews and recent customer feedback.
Positive Feedback
No positive themes appear in the available reviews; recent recommendations advise against working with the Clinton dealership due to communication issues.
Negative Feedback / Risk Areas
- Repeated poor follow-through and lack of communication from managers leading to unresolved billing notices.
- Reported dishonest handling of used car sales and ignored deposits.
- Poor customer service and unresolved LaFontaine customer complaints on billing and refunds.
Key Takeaways for Future Customers
- Expect potential communication gaps; verify agreements in writing.
- Monitor lease and billing statements closely and escalate to corporate if needed.
- Be cautious when placing deposits on used vehicles and confirm priority in writing.
Turn one complaint into a collective action
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Verified Reviewer
New Car Manager has not been helpful -Clinton MI 49236
- - Ally claims I owe $418 for a lease turn-in over a year.
- - Josh and Jake said I owe nothing at turn-in.
- - Unresolved for weeks; seeks corporate help.
I turned my lease truck in over a year and a half ago and now Ally is saying that I owe $418. However, at the time of the turn in, I worked with Josh at the Clinton, Michigan dealership and he said that I would not owe any additional money at all.
Now, Ally is saying that I do owe the money and I spoke to Jake, the new car manager, and he also confirmed that I do not owe the money. Jake has been working on this issue for over 6 weeks and I have yet to have it resolved. He again advised me last week it would be taken care of and again, today, I received another notice from Ally. Jake lacks communication and follow through skills and I would l appreciate the opportunity to speak with some.
one from the corporate office.
This has taken far too long and Jake has not returned any of my calls this week. I am very disappointed with his lack of attention to detail
User's recommendation: Do not work with the Clinton Dealership - Lack communication skills
LaFontaine Ann Arbor - Dishonest Used Car Dealer
- - Test drove a 2000 Expedition; gear shift repair promised; first in line.
- - Camper deposit lost: $500; another buyer $1500 deposit blocked purchase.
Test drove a 2000 Expedition last week. It needed the gear shift lever repaired. They said they would fix it and we would be the first in line to buy the vehicle. Our salesmen Jason Law said he would call the next day and let us know how the repair was going. No follow up call was made, so I called several days later on Monday morning 5-6-13. I spoke with Jason on 5-6-13 and was told it was still in the shop and he would update me during they day. Jason did just that, calling 4 times to let me know what was happening with the repair. Once again, I was told we would be first in line to purchase the vehicle.
As soon as we were told it was ready and out of the service shop we were at the dealer within an hour. I put down a $500 deposit for a camper as we now would have a tow vehicle. We spent over hour looking over it, test driving it and were in the process of buying the vehicle when we were told they just took a $1500 deposit from another customer who was at the dealership, and we could not buy it.
The Sales Manager John Nabozny, the Pre-Owned Sales Manager Stuart Herrell and Salesperson Jason Law were aware we were on the lot, looking at it. We test drove it before the other buyer, as we saw him driving it after we left the dealership. We had the money with us and were going to purchase it for cash.
We were lied to, and this was taken right from under us after MULTIPLE conversations saying we were the ones having the work done. We had a verbal agreement which LaFontaine violated. I informed them I had now lost a $500 deposit, and they could care less. Stuart Herrell the Pre-Owned Sales Manger didn't care that I lost $500 and told us "this sometimes happens". My 11 daughter year old is now in tears, thinking we were getting our truck & camper this week. Why didn't Stuart Herrell tell the man who was trying to buy it at the same time that we were in line almost a week ago? Worst customer service EVER. "The Family Deal"? Really - I didn't realize you treated your family like this. Glad I am not a LaFontaine!
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