Laduree
Laduree Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Laduree has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution. Pros: great looking pictures of the macaroons. Cons: non existing customer service, order not delivered, high price level, and problems with discounts and special offers.
Positive Feedback
Great looking pictures of the macaroons are consistently noted by reviewers.
Negative Feedback / Risk Areas
- Complaints focus on non responsive customer service and lack of phone support.
- Billing and refunds delays after charging delivery fees, with orders not delivered.
- Poor in-store service and hygiene reported at Covent Garden.
- Laduree customer complaints often cite slow resolution and unclear communication.
Key Takeaways for Future Customers
- When reading Laduree reviews, note issues with online orders and refunds before buying.
- Avoid time-sensitive online orders and expect potential delays in refunds and delivery updates.
- Be prepared for premium pricing relative to perceived service quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Laduree has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution. Pros: great looking pictures of the macaroons. Cons: non existing customer service, order not delivered, high price level, and problems with discounts and special offers.
Positive Feedback
Great looking pictures of the macaroons are consistently noted by reviewers.
Negative Feedback / Risk Areas
- Complaints focus on non responsive customer service and lack of phone support.
- Billing and refunds delays after charging delivery fees, with orders not delivered.
- Poor in-store service and hygiene reported at Covent Garden.
- Laduree customer complaints often cite slow resolution and unclear communication.
Key Takeaways for Future Customers
- When reading Laduree reviews, note issues with online orders and refunds before buying.
- Avoid time-sensitive online orders and expect potential delays in refunds and delivery updates.
- Be prepared for premium pricing relative to perceived service quality.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nottingham, England
Absolute garbage of customer service.
- - Gift ordered two weeks early; FedEx overnight fee charged; full amount billed.
- - No delivery or notification; refund pending after 7-10 days.
Ordered Mother's Day gift two weeks in advance and was charged FedEx overnight delivery fee. My Amex was immediately charged for the whole amount (which is a normal practice).
According to website I supposed to received email 24 hours prior to delivery. Received no communication from Laduree and after sending online inquire about my order was told that it's running day late.
Order was never delivered.
Now I was informed by customer service (no phone number, just an online requests) that my refund was submitted to approval and after it's approved -it will take 7-10 working days to receive the actual refund. So far it's been 7 working days and I received no refund or any updates from Laduree.
Wouldn't recommend anybody to place any online orders unless you are wanted to deal with nonsense like this.
- Great looking pictures of the macaroons
- Non existing customer service
- Order not delivered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer complaint
- - Michel gave the wrong order and did not apologise.
- - We waited long for service and the bill.
- - Improvements to service and hygiene are needed.
Hi there, I am writing to complain about the bad service we received from Laduree Covent Garden on the 14/07/2022. We went to Laduree many times before here in London and Paris and the service is always at very good standard, but I was very unhappy with the service we received from one of the staff called Michel.
After waiting for a very long time in a queue and after being seated a lovely lady came to take our orders. Then the trouble started when Michel came in with the wrong order, he looked very unhappy, grumpy and unpleasant and did not apologise at any time. When we were ready to leave, I called him for the bill, said he was going to do it but went to serve other customers after waiting for a while I had to ask another member of staffs for my bill. In addition the toilet were appalling, dirty and smelly, not exactly what to expect from Laduree.
I hope that you will take my comments into consideration to improve your customer service and hygiene. Many thanks, Fadila Bouchalta 31 Greville Road Richmond TW10 6HR
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